About our Group Operations Committee

Members of our Group Operations Committee make sure that our frontline services are working to provide the best possible services for our tenants and other customers in our communities.

At any one time, the Committee is made up of around seven people, with at least half of members being tenants, former tenants, or other customers of our services.

The Committee has two main functions:

  • To check that we’re providing people with quality affordable homes and effective support services, through our role as a landlord and a Community Benefit Society.
  • To understand how our services impact on local neighbourhoods and the communities we serve.

You can download our Group Operations Committee's terms of reference document here: Group Operations Committee Terms of reference

I'm interested in joining the Operations Committee and would like to learn more

There are a number of tenant and customer positions available on the Committee and we’re keen to hear from individuals with some of the skills detailed in the 'Skills matrix' document below, and those who also have a desire to gain a knowledge and understanding of Bolton at Home and the wider sector.

Sharon Hanbury (Chair)

Sharon Hanbury (Chair)

Sharon brings many years’ experience across a wide range of housing and related areas within Local Authorities and Combined Authorities. This includes 15 years at Head of Service level in two Greater Manchester LAs with responsibility for Strategic Housing, Private Sector Housing, Housing-led Regeneration, Housing Growth and a range of other services and areas. Sharon’s experience at CAs (both Greater Manchester and Liverpool City Region) – involving several areas such as Private Sector Housing, Housing Growth and Housing Retrofit - has added further experience as well as different perspectives. Strong partnerships and collaboration with Housing Providers has featured highly in her career and is a considerable strength.

Sharon is highly passionate and committed to making a difference to places and the lives of residents and communities; with her Board and Committee roles presenting significant opportunity in these respects.

Sharon joined Bolton at Home's Board, together with the Group Audit and Risk Committee, Group Development Committee and Operations Committee in April 2022. 

Mike Corfield (Vice Chair)

Mike Corfield (Vice Chair)

Mike, who joined Arcon's Board in 2018, has over 25 years experience in social housing sector, working for both local authorities and housing associations.  Mike has been responsible to a wide range of frontline customer services including repairs, housing management, customer involvement, income collection, welfare benefits and customer contact centres.  Mike is passionate about ensuring services deliver outstanding value for customers and is determined that housing providers do not lose their sense of social purpose.

Mike joined the Group Governance Committee in June 2019, and was appointed to Bolton at Home's Board in January 2020.

Hamza Al-Qasmi

Personal Profile

Hamza is a Compliance Advisor at the University of Manchester, and supports the wider community as a school governor and through charity work. He wants us to deliver outstanding services for customers that also positively impact local communities.  

Hamza will contribute to these outcomes by monitoring our performance, asking questions and challenging us as appropriate

Laura Dalton

Personal profile

With a specialism in estate and tenant management, community development, and leading on organisational change, Laura is a highly motivated housing management professional with fifteen years experience successfully ensuring consistency in all areas of service delivery across a varied remit at both strategic and operational levels. Laura has worked for a number of registered providers over the course of her career, and has a passion for community development and tenant empowerment. 

Melanie Everest

Personal profile

Melanie Everest

Melanie has been a shared owner for more than 10 years and has over 20 years’ experience of frontline service delivery in local government. Melanie is passionate about helping people and making a positive contribution to local communities. In this role, Melanie will combine her professional and lived experience to make a real difference to others.

Nichola Kenny

Nichola Kenny

Nichola currently works for OLC Europe, a private Higher Education College in Bolton. Nichola has a keen interest in helping and supporting the local community to improve the local and wider area within which she lives and helping individuals to realize and reach their potential.  Nichola has lived in Bolton for over 15 years and has previously been a governor within a local primary school.  

Teresa Larkin-Milne

Teresa Larkin-Milne

Teresa has been a tenant for over 30 years and, as a volunteer, has mentored teenagers to help them with issues.

After developing disabilities and being restricted to her home throughout the pandemic, Teresa was motivated to get back out into society, meet new people, take-up fresh opportunities and support others.

Teresa will offer her experience and perspective to benefit other tenants.

 

Paul Salveson

Operations Committee member

Paul, born and bred in Bolton, has a lifetime of experience in community development, with his professional life spent mostly in the rail industry where he has pioneered innovative approaches to community engagement. He is a visiting professor at the universities of Bolton and Huddersfield and chairs the South-East Lancashire Community Rail Partnership, based in Bolton. He writes regular features on local history for The Bolton News and is a published writer. He was awarded an MBE in 2007 'for services to the railway industry'.