1. Arcon welcome: Noel's message
A warm welcome to Bolton at Home from our Group Chief Executive Officer, Noel Sharpe (from April 2024)
Dear customers,
It is my pleasure to welcome you on behalf of our entire team.
We are delighted to have you with us. Our partnership with Arcon, which began in 2019, has already brought about many positive changes. Now, as we become one organisation, we are excited about the benefits this will bring to our customers and communities across the region. By working together, we can save money and invest this into homes and services.
Despite the change, I want to reassure you that the same commitments remain. We are dedicated to working in your interests and are here to support you should you need it.
This merger comes at a time when we are striving even harder to provide safe, quality homes and landlord services to all our tenants. We promise to be open with you, treat you fairly and with respect, and ensure that you can access services, raise complaints if necessary, influence decision-making, and hold us accountable. We are committed to ensuring that you live in well-maintained homes and feel safe in your neighbourhoods.
From April 2026, we will start using a new name – Be One Homes. This name reflects our values of accountability, inclusivity, and togetherness, and our aim for everyone to feel valued and connected with us.
Until the name change, your home is part of Bolton at Home, and we are your new landlord. Please rest assured, all your tenancy agreements, leases, and rights remain unchanged. Your rents and service charges will continue to be set according to government guidelines, and we will deliver services as we have done before. You will see plenty of familiar faces as we welcome Arcon colleagues into Bolton at Home too.
Please note that the Arcon offices at Quay West, Trafford Wharf Road, M17 1HH, are now permanently closed, so please don’t send anything there.
On this website, you can also use the webchat facility if you have questions (available 8am to 5pm, Monday to Friday, using the button in the bottom-right of your screen), and you will see new information and updates added regularly.
Once again, welcome to Bolton at Home.
Best wishes, Noel
Noel Sharpe, Group Chief Executive Officer