Arcon Housing Association will become part of the Bolton at Home Group in:
If you're currently an Arcon tenant, this page fills you in on how things will work once our timer hits zero. We'll keep this page updated as and when new details are confirmed.
First off: we'd like to say a big thank-you for your continued support as we move closer to the merger of Arcon Housing Association (Arcon) and Bolton at Home into one organisation - particularly to those of you who'd responded to our customer consultation on the merger in August 2023.
If you missed it and/or would like to learn more, you can read our latest website news release on the merger of Arcon and Bolton at Home here: www.boltonathome.org.uk/one-organisation.
We'd also like to wish you a warm welcome to the Bolton at Home website, which we'd recommend getting to know whenever you've a few minutes free. You'll find our main homepage and links to key pages at: www.boltonathome.org.uk.
Please bear in mind that all the ways you currently engage with your existing landlord, Arcon, will stay exactly the same until 1 April 2024 - so there's no need for you to do anything differently right now. We've included the details on this page as a heads-up so you're familiar with how things will work when Arcon and Bolton at Home become one organisation on 1 April 2024.
Even though your landlord will have a new name (Bolton at Home Group) come 1 April 2024, the same staff from Arcon will continue to support you as they do now - just as part of a new organisation.
Here's everything you should know in advance of Bolton at Home and Arcon becoming one organisation on 1 April 2024:
Jump to a section on this page:
You'll need to use 01204 32 8000 when you call us from 1 April 2024
The service you receive over the phone won't change come 1 April 2024; you'll just need to call 01204 32 8000 instead of the one you use currently for things like:
- reporting repairs (including emergency ones),
- paying your rent or other charges,
- reporting antisocial behaviour,
- and anything else you'd usually call your existing landlord (Arcon) for.
When you call on or after 1 April 2024, we'll connect you to whoever's best positioned to help with your query- including, in most cases, our colleagues who'll have previously worked with Arcon tenants like you.
You'll need to use the Bolton at Home website from 1 April 2024
From 1 April 2024, you'll need to use the Bolton at Home website (www.boltonathome.org.uk) instead of the existing Arcon one. Consider bookmarking it if you haven't already.
It contains details on:
- how our repairs service works, and reporting repairs to us (including emergency ones),
- dealing with issues that might relate to damp, condensation, and mould,
- paying your rent and any other services,
- how we can support with rising living costs if needed (i.e. through our dedicated Money Advice Team),
- how we can support customers - not just tenants - into work and/or training,
- making a complaint, suggestion, or leaving a compliment,
- tackling antisocial behaviour and dealing neighbourhood disputes (along with how to report them),
- the safeguarding and domestic abuse support we offer,
- how you can have your say as part of our Resident Voices Channel,
- and more.
We're working hard to make sure our website remains up to date and accurately explains the way things will work for all our tenants (including former Arcon tenants) come 1 April 2024, but this will take some time to finalise.
If you're unsure about how you'll be able to use or benefit from any service offered by Bolton at Home after 1 April 2024, please call us on 01204 32 8000.
Follow @fbboltonathome on Facebook for all the latest after 1 April 2024
The Arcon Housing Customer App will continue to work as usual after 1 April 2024
Your existing Arcon Housing Customer App will continue to to work as usual after 1 April 2024.
The app lets you make rent and service charge payments, check your balance, update your contact details, and request repairs without having make a phone call.
Speak to us if you've any questions on Bolton at Home and Arcon Housing Association coming together as one organisation:
Jump to another section
If you've any further questions after reading the information on this page, please email the existing Arcon customer service address (email@example.com) or call 0161 2144120.