Meet our management team

Noel Sharpe — Chief Executive Officer:

Noel, guiding the way as our CEO since January 2023, draws on many years of executive-level experience in social housing.

Passionate about health, wellbeing, and financial inclusion, Noel drives initiatives that positively impact our customers and communities.

With a background spanning general needs and supported housing, property maintenance and regeneration, Noel is committed to enhancing lives through her strategic leadership.

As CEO, Noel has overall responsibility for compliance with the national standards, including consumer standards, set by the Regulator of Social Housing.

Pam Welford — Executive Director of Finance, Development, & Business Services:

Pam combines financial expertise with a forward-thinking approach to growth and governance. She oversees finance, new build developments, legal services, revenue services, and governance and regulation – driving investment in new homes and ensuring strong regulatory compliance.

With more than 20 years in social housing, Pam champions financial resilience and innovation, leading strategies that strengthen our work and deliver value for money. Her leadership ensures we remain financially viable while expanding opportunities for the communities we serve.

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Reporting to Pam:

Alison Foster — Director of Finance

Paul Philbin — Director of Development and Homeownership

Debra Woodcock — Executive Director of People & Business Transformation:

Debra is our people champion and a driving force behind organisational transformation. She leads people services, organisational development, learning and development, and our Transformation Programme, ensuring we have the right culture, skills, and systems to thrive.

Her portfolio also includes IT and health and safety, giving her an important role in shaping how we work while safeguarding our customers and colleagues. 

Debra continues to foster a diverse and inclusive workplace while bringing about innovation and change to support our core purpose.

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Reporting to Debra:

Alastair Brock — Director of Property and People Safety

Steve Roden — Director of Data, Digital, and Technology

Helen Bailey — Director of People and Organisational Development

Lisa Tulip — Executive Director of Customer Experience:

Lisa champions exceptional customer experiences and drives strategies that put customers at the heart of everything we do. She leads communications, corporate performance and reporting, our contact centre and customer care teams, equality, diversity and inclusion, and our overall Customer Experience Strategy.

Passionate about collaboration and positive change, Lisa ensures our services are shaped by customer insight and delivered with fairness and transparency. Her work supports compliance with the transparency, influence and accountability standard, reinforcing our commitment to listening and responding to those we serve.

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Reporting to Lisa:

Caroline Fraser  —  Director of Business Performance and Customer Insight

Richard Hargreaves — Executive Director of Operations:

Richard is our lead for home repairs, maintenance and improvements.

With an extensive background in project management and construction within social housing, Richard oversees technical services, asset management and stock investment programmes, carbon reduction initiatives, and neighbourhood environmental services.

In respect of the regulatory consumer standards, Richard’s work contributes to compliance with the consumer standards and particularly the safety and quality standard.

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Reporting to Richard:

Gavin Clapp — Director of Property Maintenance

Paul Lowe — Director of Customer and Communities

Tina Cunliffe — Group Director of Corporate Services and Company Secretary:

Tina ensures things run smoothly across business planning, governance and compliance, legal, performance regulation, facilities management, and health and safety.

A hugely experienced housing professional, Tina's commitment also extends to other roles including chairing Maxmedia, our marketing and communications agency, and Groundwork Greater Manchester.

In respect of the regulatory standards, Tina ensures we assess ourselves against all the standards and that these are reported to our Board. Tina is our regulatory contact, and her work contributes to all the standards.  

The responsible person for health and safety is Alastair Brock, our Assistant Director for Health, Safety, Facilities Management and Insurance.