Contact

So that we can be confident of giving you an excellent service, here’s a quick reminder of the things that we can help you with, and the things you need to contact others about.

You need to contact us on 01204 328000 if:

• You want to pay your rent or have a question about your rent
• You need money, debt or budgeting advice
• You want to report a repair
• You need advice on your repair responsibilities
• You want to report antisocial behaviour
• You've a question about your tenancy
• You'd like to make a complaint (please visit www.boltonathome.org.uk/customer-feedback for more information on complaints and customer feedback).

You need to contact Bolton Council on 01204 333333 if:

• You've a question about bin collections or getting new bin
• You want to apply for Housing Benefit
• You need help with pest control
• You've a question about your council tax
• There’s a problem with your street lighting.

You need to contact Homes for Bolton on 01204 335811 if:

• You have online property bidding enquiries.

Antisocial Behaviour

Call: 01204 328000

Careline

Call: 01204 335733
Email: careline@boltonathome.org.uk

Customer Care

Call: 01204 328000
Email: customer.care@boltonathome.org.uk
Click here for more information on making a complaint, compliment or suggestion.

Community Engagement Team

Call: 01204 328000 (and ask for our Community Engagement Team)
Email: ceteam@boltonathome.org.uk

Gas Servicing enquiries

Call: 01204 327999

Important: please note that, when you call, you'll be asked to leave a voicemail with your name, phone number, email address, and reference number (if you have one at this stage). We'll then look to call you back during the same working day, or the following working day at the latest.

Money Advice Team

Call: 01204 328000 (and ask for our Money Advice Team)
Email: moneyadviceteam@boltonathome.org.uk

Homes for Bolton (Bolton Community Homes)

Call: 01204 335811
Email: findahome@bolton.gov.uk

Hoot Credit Union, Bolton

Call: 01204 365024
Email: enquiries@wisewithmoney.org.uk

Insurance enquiries

Our Insurance Claims handlers are Aviva
Organisation number: C00074

If you've got a question about insurance (such as disrepair, accidents, third party claims, etc.), please contact Mark Gregory, Insurance and Risk Manager on: 01204 328011

Home Contents Insurance for Tenants

For claims and policy enquiries, please call: 01204 328022

Rent enquiries

Call: 01204 328221 or 01204 328222
Email: income.management@boltonathome.org.uk

Repairs (24-hour service for emergency repairs)

Call: 01204 328000
(Emergencies only after 5.30pm, weekends, and bank holidays)

Sheltered Housing Support

Call: 01204 328000
Email: _shelteredhousingmanagers@boltonathome.org.uk

Tenancy Sustainment and Support

Call: 01204 328000
Email: tssteam@boltonathome.org.uk