Get in touch

Call us

01204 328000
8am to 5.30pm Mon - Fri

You can still report emergency repairs while we’re closed using our out of hours phoneline, which you can call using the same number.

Use our webchat

Our staff are here to help from 8am to 5pm, Monday to Friday if you need us- and you can send your messages in another language thanks to our built-in translation feature.

Just tap the ‘Chat with us’ button at the bottom of your screen and we’ll be with you as soon as possible.

Email us*

*Please note: we ask that you report all repairs over the phone as we may need to take information from you, and/or confirm an appointment. To speak with a member of our team please call 01204 328000.

For all other queries please provide your name, address, and contact number along with a brief summary of your query. This will help us to resolve your enquiry or signpost to the relevant team.

Message us on Facebook

Available 8am to 5.30pm, Mon - Fri
Click here to message us on Facebook (opens in a new tab)

Visit our reception

98 Waters Meeting Road
8.45am to 4pm, Monday - Thursday

Who should I contact?

So that we can be confident of giving you an excellent service, here’s a quick reminder of the things that we can help you with, and the things you need to contact others about.

You need to contact us on 01204 328000 if:

  • You want to pay your rent or have a question about your rent
  • You need money, debt or budgeting advice
  • You want to report a repair
  • You need advice on your repair responsibilities
  • You want to report antisocial behaviour
  • You've a question about your tenancy
  • You'd like to make a complaint (please visit for more information on complaints and customer feedback).

You need to contact Bolton Council on 01204 333333 if:

  • You've a question about bin collections or getting new bin
  • You want to apply for Housing Benefit
  • You need help with pest control
  • You've a question about your council tax
  • There’s a problem with your street lighting.

You need to contact Homes for Bolton on 01204 335811 if:

  • You have online property bidding enquiries.

See all of our main contact details

Antisocial Behaviour

Tel: 01204 328143


Tel: 01204 335733

Customer Care

Tel: 01204 328000
Click here for more information on making a complaint, compliment or suggestion. 

Community Engagement Team

Tel: 01204 327992

Gas Servicing enquiries

Tel: 01204 327999

Important: please note that, when you call, you'll be asked to leave a voicemail with your name, phone number, email address, and reference number (if you have one at this stage). We'll then look to call you back during the same working day- or the following working day at the latest.

Money Advice Team

Tel: 01204 328000 (and ask for our Money Advice Team)

Homes for Bolton (Bolton Community Homes)

Tel: 01204 335811

Hoot – Bolton Credit Union

Tel: 01204 365024

Insurance enquiries

Insurance Claims handlers are Aviva
Organisation number – C00074

If you've got a question about insurance, e.g. disrepair, accidents, third party claims etc you can contact:
Mark Gregory, Insurance and Risk Manager:
Tel: 01204 328011

Home Contents Insurance for Tenants

For claims and policy enquiries:
Tel: 01204 328022

Rent enquiries

Tel: 01204 328221 or 01204 328222

Repairs (24-hour service for emergency repairs)

Tel: 01204 328000
(Emergencies only after 5.30pm, weekends and bank holidays)

Tenancy Sustainment and Support

Tel: 01204 329617

Tel: 01204 328140

Tel: 01204 329657 / 01204 329658

Tel: 01204 329601

Find your UCAN centre

Our helpful and friendly staff provide a little bit of everything in our UCAN centres, so no matter what you are looking for or what support you need- if you think we can help, we probably can.

In most centres you'll be able to find:

  • A friendly welcome
  • Help finding you a job
  • Free use of the internet and computers
  • Training courses
  • Access to social activities and community groups
  • Help with housing issues and benefits
  • Health and wellbeing support and advice
  • Help with money matters
  • Free use of the phone
  • And lots more - all for free.

There are UCAN centres across our neighbourhoods. Tap here to find your nearest UCAN centre.

Charlotte explains what you can expect when you visit your UCAN centre

Charlotte (who works in one of our UCAN centres) explains the sorts of things we can help with when you visit your local UCAN centre.