Contact us
Get in touch
Call us
01204 328000
8am to 5.30pm Mon - Fri
Use our Live Chat
8am to 5.30pm Mon - Fri
Click here to message us on Facebook
Visit our reception
98 Waters Meeting Road
Bolton
BL1 8SW
08.45am to 17.00pm Mon - Fri
Please note that our reception is currently closed to visitors.
Who should I contact?
So that we can be confident of giving you an excellent service, here’s a quick reminder of the things that we can help you with, and the things you need to contact others about.
You need to contact us on 01204 328000 if.....
- You want to pay your rent or have a question about your rent
- You need money, debt or budgeting advice
- You want to report a repair
- You need advice on your repair responsibilities
- You want to report antisocial behaviour
- You've a question about your tenancy
- You'd like to make a complaint.
You need to contact Bolton Council on 01204 333333 if...
- You've a question about bin collections or getting new bin
- You want to apply for Housing Benefit
- You need help with pest control
- You've a question about your council tax
- There’s a problem with your street lighting.
You need to contact Homes for Bolton on 01204 335811 if...
- You have online property bidding enquiries.
See all of our main contact details
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Antisocial Behaviour
Tel: 01204 328143
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Careline
Tel: 01204 335733
Email: careline@boltonathome.org.uk
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Customer care
Tel: 01204 328000
Email: customer.care@boltonathome.org.uk
Click here for more information on making a complaint, compliment or suggestion.
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Community Investment Team
Tel: 01204 327992
Email: citeam@boltonathome.org.uk
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Money Advice Team
Tel: 01204 329868
Email: moneyadviceteam@boltonathome.org.uk
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Homes for Bolton (Bolton Community Homes)
Tel: 01204 335811
Email: findahome@bolton.gov.uk
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Hoot – Bolton Credit Union
Tel: 01204 365024
Email: enquiries@wisewithmoney.org.uk
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Insurance enquiries
Insurance Claims handlers are Aviva
Organisation number – C00074
If you've got a question about insurance, e.g. disrepair, accidents, third party claims etc you can contact:
Mark Gregory, Insurance and Risk Manager:
Tel: 01204 328011
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Home Contents Insurance for Tenants
For claims and policy enquiries:
Tel: 01204 328022
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Rent enquiries
Tel: 01204 328221 or 01204 328222
Email: income.management@boltonathome.org.uk
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Repairs (24 hrs)
Tel: 01204 328000
(Emergencies only after 5.30pm, weekends and bank holidays)
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Tenancy Sustainment and Support
East:
Tel: 01204 329617
Email: steven.lyons@boltonathome.org.uk
West:
Tel: 01204 328140
South:
Tel: 01204 329657 / 01204 329658
Email: kanta.kerai@boltonathome.org.uk
Email: denise.harris@boltonathome.org.uk
North:
Tel: 01204 329601
Email: vincent.burt@boltonathome.org.uk