Get in touch
8am to 5.30pm Mon - Fri
You can still report emergency repairs while we’re closed using our out of hours phoneline, which you can call using the same number.
Use our webchat
Our staff are here to help from 8am to 5pm, Monday to Friday if you need us- and you can send your messages in another language thanks to our built-in translation feature.
Just tap the ‘Chat with us’ button at the bottom of your screen and we’ll be with you as soon as possible.
*Please note: we ask that you report all repairs over the phone as we may need to take information from you, and/or confirm an appointment. To speak with a member of our team please call 01204 328000.
For all other queries please provide your name, address, and contact number along with a brief summary of your query. This will help us to resolve your enquiry or signpost to the relevant team.
Message us on Facebook
Available 8am to 5.30pm, Mon - Fri
Click here to message us on Facebook (@fbboltonathome)
Visit our reception
98 Waters Meeting Road
8.45am to 4pm, Mon - Fri
Who should I contact?
So that we can be confident of giving you an excellent service, here’s a quick reminder of the things that we can help you with, and the things you need to contact others about.
You need to contact us on 01204 328000 if:
- You want to pay your rent or have a question about your rent
- You need money, debt or budgeting advice
- You want to report a repair
- You need advice on your repair responsibilities
- You want to report antisocial behaviour
- You've a question about your tenancy
- You'd like to make a complaint (please visit www.boltonathome.org.uk/customer-feedback for more information on complaints and customer feedback).
You need to contact Bolton Council on 01204 333333 if:
- You've a question about bin collections or getting new bin
- You want to apply for Housing Benefit
- You need help with pest control
- You've a question about your council tax
- There’s a problem with your street lighting.
You need to contact Homes for Bolton on 01204 335811 if:
- You have online property bidding enquiries.
See all of our main contact details
Tel: 01204 328143
Tel: 01204 335733
Community Engagement Team
Tel: 01204 327992
Gas Servicing enquiries
Tel: 01204 327999
Important: please note that, when you call, you'll be asked to leave a voicemail with your name, phone number, email address, and reference number (if you have one at this stage). We'll then look to call you back during the same working day- or the following working day at the latest.
Money Advice Team
Tel: 01204 328000 (and ask for our Money Advice Team)
Homes for Bolton (Bolton Community Homes)
Tel: 01204 335811
Hoot – Bolton Credit Union
Tel: 01204 365024
Insurance Claims handlers are Aviva
Organisation number – C00074
If you've got a question about insurance, e.g. disrepair, accidents, third party claims etc you can contact:
Mark Gregory, Insurance and Risk Manager:
Tel: 01204 328011
Home Contents Insurance for Tenants
For claims and policy enquiries:
Tel: 01204 328022
Tel: 01204 328221 or 01204 328222
Repairs (24-hour service for emergency repairs)
Tel: 01204 328000
(Emergencies only after 5.30pm, weekends and bank holidays)
Tenancy Sustainment and Support
Tel: 01204 329617
Tel: 01204 328140
Tel: 01204 329601
Charlotte explains what you can expect when you visit your UCAN centre
Charlotte (who works in one of our UCAN centres) explains the sorts of things we can help with when you visit your local UCAN centre.