Contact us

And so that we can be confident of giving you an excellent service, here’s a quick reminder of the things that we can help you with, and the things you need to contact others about.

You need to contact us on 01204 328000 if.....

• You want to pay your rent or have a question about your rent.
• You need money, debt or budgeting advice.
• You want to report a repair.
• You need advice on your repair responsibilities.
• You want to report antisocial behaviour.
• You've a question about your tenancy.
• You'd like to make a complaint.

You need to contact Bolton Council on 01204 333333 if......

• You've a question about bin collections or getting new bin
• You want to apply for Housing Benefit
• You need help with pest control
• You've a question about your council tax
• There’s a problem with your street lighting

You need to contact Homes for Bolton on 01204 335811 if.....

• You have online property bidding enquiries.

Antisocial behaviour action line
01204 328143

Careline
01204 335733
careline@boltonathome.org.uk

Customer care
Click here for more information on making a complaint, compliment or suggestion. 
01204 328000
customer.care@boltonathome.org.uk

Community Investment Team
01204 327992
citeam@boltonathome.org.uk

Money Advice Team
01204 329868
moneyadviceteam@boltonathome.org.uk

Homes for Bolton (Bolton Community Homes)
01204 335811
findahome@bolton.gov.uk

Hoot – Bolton Credit Union
01204 365024
enquiries@wisewithmoney.org.uk

Insurance enquiries
Insurance Claims handlers are Aviva
Organisation number – C00074

If you've got a question about insurance, e.g. disrepair, accidents, third party claims etc you can contact:
Mark Gregory, Insurance and Risk Manager
01204 328011

Home Contents Insurance for Tenants
01204 328022
For claims and policy enquiries.

Rent enquiries
01204 328221 or 01204 328222
income.management@boltonathome.org.uk

Repairs (24 hrs)
01204 328000
(Emergencies only after 5.30pm, weekends and bank holidays)

Tenancy Sustainment and Support

East: 01204 329617
steven.lyons@boltonathome.org.uk

West: 01204 328140

South: 01204 329657 / 329658
kanta.kerai@boltonathome.org.uk
denise.harris@boltonathome.org.uk

North: 01204 329601
vincent.burt@boltonathome.org.uk