Contact us

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  • Our Live Chat service is here. Just click the button in the right-hand corner to get started.

  • Here are our main office contact details.

Get in touch

Call us
01204 328000
8am to 5.30pm Mon - Fri

Use our Live Chat 
8am to 5.30pm Mon - Fri

Click here to message us on Facebook

Visit our reception
98 Waters Meeting Road
Bolton
BL1 8SW
08.45am to 17.00pm Mon - Fri
Please note that our reception is currently closed to visitors.

Who should I contact?

So that we can be confident of giving you an excellent service, here’s a quick reminder of the things that we can help you with, and the things you need to contact others about.

You need to contact us on 01204 328000 if.....

  • You want to pay your rent or have a question about your rent
  • You need money, debt or budgeting advice
  • You want to report a repair
  • You need advice on your repair responsibilities
  • You want to report antisocial behaviour
  • You've a question about your tenancy
  • You'd like to make a complaint.

You need to contact Bolton Council on 01204 333333 if...

  • You've a question about bin collections or getting new bin
  • You want to apply for Housing Benefit
  • You need help with pest control
  • You've a question about your council tax
  • There’s a problem with your street lighting.

You need to contact Homes for Bolton on 01204 335811 if...

  • You have online property bidding enquiries.

See all of our main contact details

  • Antisocial Behaviour

Tel: 01204 328143

  • Careline

Tel: 01204 335733
Email: careline@boltonathome.org.uk

  • Customer care

Tel: 01204 328000
Email: customer.care@boltonathome.org.uk
Click here for more information on making a complaint, compliment or suggestion. 

  • Community Investment Team

Tel: 01204 327992
Email: citeam@boltonathome.org.uk

  • Money Advice Team

Tel: 01204 329868
Email: moneyadviceteam@boltonathome.org.uk

  • Homes for Bolton (Bolton Community Homes)

Tel: 01204 335811
Email: findahome@bolton.gov.uk

  • Hoot – Bolton Credit Union

Tel: 01204 365024
Email: enquiries@wisewithmoney.org.uk

  • Insurance enquiries

Insurance Claims handlers are Aviva
Organisation number – C00074

If you've got a question about insurance, e.g. disrepair, accidents, third party claims etc you can contact:
Mark Gregory, Insurance and Risk Manager:
Tel: 01204 328011

  • Home Contents Insurance for Tenants

For claims and policy enquiries:
Tel: 01204 328022

  • Rent enquiries

Tel: 01204 328221 or 01204 328222
Email: income.management@boltonathome.org.uk

  • Repairs (24 hrs)

Tel: 01204 328000
(Emergencies only after 5.30pm, weekends and bank holidays)

  • Tenancy Sustainment and Support

East:
Tel: 01204 329617
Email: steven.lyons@boltonathome.org.uk

West: 
Tel: 01204 328140

South: 
Tel: 01204 329657 / 01204 329658
Email: kanta.kerai@boltonathome.org.uk
Email: denise.harris@boltonathome.org.uk

North:
Tel: 01204 329601
Email: vincent.burt@boltonathome.org.uk

Find your UCAN centre

There are UCAN centres across our neighbourhoods. Click here to view our UCAN pages to find a UCAN centre near you.