We love hearing from you!

And so that we can be confident of giving you an excellent service, here’s a quick reminder of the things that we can help you with, and the things you need to contact others about.

You need to contact us on 01204 328000 if.....

  • You want to pay your rent or have a question about your rent.
  • You need money, debt or budgeting advice.
  • You want to report a repair.
  • You need advice on your repair responsibilities.
  • You want to report antisocial behaviour.
  • You've a question about your tenancy.
  • You'd like to make a complaint.

You need to contact Bolton Council on 01204 333333 if......

  • You've a question about bin collections or getting new bin
  • You want to apply for Housing Benefit
  • You need help with pest control
  • You've a question about your council tax
  • There’s a problem with your street lighting

You need to contact Homes for Bolton on 01204 335811 if.....

  • You have online property bidding enquiries.

Get in touch

Call us on:

01204 328000

Write to us:

Bolton at Home
98 Waters Meeting Road

bh-directions-and-location-map[docx] 902KB

Main contact details

Antisocial behaviour action line
01204 328143

01204 335733

Customer care
Click here for more information on making a complaint, compliment or suggestion. 
01204 328000

Community Investment Team
01204 327992

Money Advice Team
01204 329868

Homes for Bolton (Bolton Community Homes)
01204 335811

Hoot – Bolton Credit Union
01204 365024

Insurance enquiries
Insurance Claims handlers are Aviva
Organisation number – C00074

If you've got a question about insurance, e.g. disrepair, accidents, third party claims etc you can contact:
Mark Gregory, Insurance and Risk Manager
01204 328011

Home Contents Insurance for Tenants
01204 328022
For claims and policy enquiries.

Rent enquiries
01204 328221 or 01204 328222

Repairs (24 hrs)
01204 328000
(Emergencies only after 5.30pm, weekends and bank holidays)

Tenancy Sustainment and Support

East: 01204 329617

West: 01204 328140

South: 01204 329657 / 329658

North: 01204 329601

Want to work for us?

Two women looking at computer screen

Click here to see our latest jobs and find out more about what it's like to work for us.

Find your UCAN centre

There are UCAN centres across our neighbourhoods. Click here to find a UCAN centre near you. 

All your stories

All your stories is a digital storytelling project where you tell us what matters to you.

Click here to see a subtitled version of Mary-Jane talking about the UCAN centre.