Contact

So that we can give you an excellent service, here’s a quick reminder of the things that we can help you with, and the things you need to contact others about.

You need to contact us on 01204 328000 if:

• You want to pay your rent or have a question about your rent.
• You need money, debt, or budgeting advice (you can also tap here for more information on how our Money Advice Team can help).
• You want to report a repair (you can also tap here for more information on reporting a repair).
• You need advice on your repair responsibilities (you can also tap here to see our latest Repairs Policy, which outlines your repair responsibilities).
• You want to report antisocial behaviour (you can also tap here for more information on reporting antisocial behaviour to us).
• You've a question about your tenancy.
• You'd like to make a complaint (you can also tap here for more information on complaints and customer feedback).

You need to contact your local authority (council) if:

• You’ve a question about bin collections or getting a new bin.
• You want to apply for Housing Benefit.
• You need help with pest control.
• You've a question about your council tax.
• There’s a problem with your street lighting.

You can tap here to find your local council on the gov.uk website. If you live in Bolton, you’ll need to contact Bolton Council on 01204 333333.

You need to contact your local authority’s (council's) choice-based lettings scheme if:

• You have online property bidding enquiries. 

Tap here for a full list of choice-based lettings schemes for the areas we serve. If you live in Bolton, you’ll need to contact the Homes for Bolton choice-based lettings scheme on 01204 335811.

Antisocial Behaviour

Call: 01204 328000

Careline

Call: 01204 335733
Email: careline@boltonathome.org.uk

Customer Care

Call: 01204 328000
Email: customer.care@boltonathome.org.uk
Tap here for more information on making a complaint, compliment or suggestion.

Community Engagement Team

Call: 01204 328000 (and ask for our Community Engagement Team)
Email: ceteam@boltonathome.org.uk

Gas Servicing enquiries

Call: 01204 327999

Important: please note that, when you call, you'll be asked to leave a voicemail with your name, phone number, email address, and reference number (if you have one at this stage). We'll then look to call you back during the same working day, or the following working day at the latest.

Please tap here for more information on annual gas safety checks.

Money Advice Team

Call: 01204 328000 (and ask for our Money Advice Team)
Email: moneyadviceteam@boltonathome.org.uk

Homes for Bolton (Bolton Community Homes)

Call: 01204 335811
Email: homesforbolton@bolton.gov.uk

Hoot Credit Union, Bolton

Call: 01204 365024
Email: enquiries@wisewithmoney.org.uk

Insurance enquiries

Our Insurance Claims handlers are Aviva
Organisation number: C00074

If you've got a question about insurance (such as disrepair, accidents, third party claims, etc.), please contact Mark Gregory, Insurance and Risk Manager on: 01204 328011

Home Contents Insurance for Tenants

For claims and policy enquiries, please call: 01204 328022

Rent enquiries

Call: 01204 328221 or 01204 328222
Email: income.management@boltonathome.org.uk

Repairs (24-hour service for emergency repairs)

Call: 01204 328000
(Emergencies only after 5.30pm, weekends, and bank holidays)

Sheltered Housing Support

Call: 01204 328000
Email: _shelteredhousingmanagers@boltonathome.org.uk 

Tenancy Sustainment and Support

Call: 01204 328000
Email: tssteam@boltonathome.org.uk