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Our online payment partner, Allpay, is experiencing some technical issues, so online payments aren’t available at the moment. We’re sorry for the inconvenience. You can tap here for details on alternative payment methods in the meantime.

Welcome to Bolton at Home

We manage and maintain around 19,000 properties.

As well as providing homes, we offer a range of other services. These are available to our tenants, and some are open to other residents living in our communities. You can tap here to learn more about us.

On our site you can contact us, report a repair, pay your rent, learn how to apply for a home, get help and support, and more.

You can scroll down to see our main contact details, or tap here to see all our contact details on our main Contact us page.

Latest news and updates from us

  1. Upcoming webinar: Repairs — your rights and what to expect from your housing provider

    Four Million Homes webinar on repairs

    Four Million Homes is hosting two online sessions this February to help social housing tenants understand their repairs rights and what housing providers are responsible for. These sessions are independent, practical, and grounded in real experiences — designed to give you confidence about what strong repairs standards look like in practice.

    05 Feb 2026 10:00
  2. People behind progress: celebrating science and innovation for LGBT+ History Month 2026

    People behind progress: celebrating science and innovation for LGBT+ History Month 2026

    Science and innovation shape everyday life, from the technology in our homes to breakthroughs that keep us healthy. This LGBT+ History Month, the UK is celebrating the theme science and innovation, shining a light on the LGBTQ+ people who’ve helped move the world forward.

    Their stories show something simple but powerful: progress is strongest when everyone is included.

    04 Feb 2026 13:00
  3. Our policy for items left in communal areas: explained in two minutes (February 2026)

    If you have access to communal areas, your tenancy agreement or lease will state that items should not be left in these areas.

    Read on to watch a short video (two mins) that explains our policy for items left in these areas. It’s an essential watch if you live in a building with communal areas.

    03 Feb 2026 10:00
  4. Share your views on the Social Tenants Access to Information Requirements (STAIRs): Housing Ombudsman consultation

    The Housing Ombudsman would like your views on how it'll handle complaints under the new Social Tenants Access to Information Scheme - also known as STAIRs – and you’ve got until 17 March 2026 to take part.

    As housing association tenant, STAIRs gives you the right to ask for information about how your home and services are managed by us. Read on to learn more about how you can make a difference before time’s up.

    02 Feb 2026 14:00
  5. Hate has no place here. If you’ve been targeted, we’re here to listen and help.

    Greater Manchester Hate Crime Awareness Week 2026

    Everyone deserves to feel safe, respected and included. That’s why we’re committed to equality, diversity, inclusion and dignity in everything we do.

    If you’re targeted because of your race, religion or belief, sexual orientation, disability or transgender identity, it may be a hate crime. In Greater Manchester, this also includes hostility toward people from alternative subcultures.

    02 Feb 2026 10:00
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Get in touch

Call us

01204 328000
8am to 5.30pm Mon - Fri

You can still report emergency repairs while we’re closed using our out of hours phoneline, which you can call using the same number.

Use our webchat

Our staff are here to help from 8am to 5pm, Monday to Friday if you need us- and you can send your messages in another language thanks to our built-in translation feature.

Just tap the ‘Chat with us’ button at the bottom of your screen and we’ll be with you as soon as possible.

Email us*

info@boltonathome.org.uk

*Please note: we ask that you report all repairs over the phone as we may need to take information from you, and/or confirm an appointment. To speak with a member of our team please call 01204 328000.

For all other queries please provide your name, address, and contact number along with a brief summary of your query. This will help us to resolve your enquiry or signpost to the relevant team.

Message us on Facebook

Available 8am to 5.30pm, Mon - Fri
Click here to message us on Facebook (opens in a new tab)

Visit our Valley House reception (open Monday to Friday)

98 Waters Meeting Road
Bolton
BL1 8SW
8.45am to 4pm, Monday to Friday