Home

We’re pleased to present our Annual Report 2023/2024 to you: https://bah.max-mediagroup.co.uk/annualreport2023-24.

Please read on for more information.

We’re making some changes to our IT systems including putting much of the information about your home and tenancy in one place, so we can assist you more quickly.

While we get ready for this upgrade, you might notice some delays when you contact us. We’re working hard to keep any delays short, and we’ll still be here to help with any urgent issues. We appreciate your patience as we make these improvements.

We’re pleased to say we’ve opened two new centres to help more customers with housing issues, money matters, health and wellbeing, employment support, personal development, community activities, and more. These centres add to our network of UCAN centres and Pop-Up UCAN centres, and our teams are ready to provide the support you might need from us.  Read on for details.

Tom (Home Energy Adviser) recently visited Dehra, who lives on her own and has multiple health conditions. Like some others in the community, Dehra was concerned about energy costs going into winter and was keen to see how the service could provide some reassurance.

Read on to see how Tom visited Dehra to provide support - and for details on how Starts with you's Home Energy Advisers could help you or a loved one, too.

Read on to watch a short video where Natalie (from our Careline service) talks you through how our Careline Telecare devices – like epilepsy sensors, medication dispensers, fall detectors, and more can boost confidence and promote independence at home.