Rent increases and proposed changes to service charges

From April 2020 your rent will increase by up to 2.7%.

We've already written to tenants with further details about the reasons for this increase along with how you can get extra information and support if you’re worried about the impact of these changes on your financial situation.

A copy of this information can be found by clicking here.


From 1 October 2020, we’re proposing that all tenants living at our sheltered housing, extra care and independent living schemes pay additional weekly service charges following central government changes to the way these services are funded.

These changes will also affect tenants and residents who receive Careline but don’t live at a sheltered housing, extra care or independent living scheme.

For more information on these proposed changes, please click here.

The latest news

  1. Modular homes at Victory Road

    New Little Lever neighbourhood lifted into place

    A neighbourhood of new affordable family homes has been lifted into place, in a first for the Bolton area. Our new 22-home development has been installed on land off Victory Road in Little Lever, after being constructed off-site.

  2. £2,350 cash boost for Bolton Hospice

    Cash boost for Bolton Hospice

    Bolton at Home employees have raised £2,350 for Bolton Hospice through our own ‘tuck shop’. Throughout the year, employees have given donations for healthy snacks and sweet treats provided by colleagues.

  3. Tenant survey: Income Management

    If you’re a Bolton at Home tenant, we invite you to fill out a short survey by following this link:

    The purpose of this survey is for you to give us your views on our income management service and how you pay your rent.

    Your responses will help us to better understand tenants’ awareness, experiences and preferences relating to our income management service.

  4. Community centre re-opens in Tonge Moor

    The much-loved Fusion community centre in Tonge Moor has re-opened after the completion of recent improvement works, which will help the buidling better cater to hundreds of community members each week.

  5. Hope for Change campaign launch

    Charity campaign aims to reduce begging in Bolton

    A campaign launching in Bolton this week will encourage the public to donate to local charities that support vulnerable people, rather than giving money directly to people begging on the street. The Hope for Change campaign will see collection buckets placed in locations across Bolton with all funds raised being distributed to charities that offer frontline support to help people get their lives back on track. It is hoped this approach will help people off the streets for good.

  6. 16 Days press release

    Community art project to raise awareness of domestic abuse

    An empty town centre shop in Bolton has been transformed into a community art exhibition to highlight the issue of domestic abuse.

    Bolton at Home, alongside local women’s charities Endeavour, Fortalice and Yes Matters, have come together to transform the window of the former jewellery shop in Crompton Place into a gallery of handcrafted artefacts.

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Read more News

Read more news from Bolton at Home by clicking here.

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Our Business Plan, Annual Report and Value for Money statement

Click here to read our five-year Business Plan, latest Customer Annual Report and our approach to Value for Money. 

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Click here to pay your rent online.

Smell gas?

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services line immediately on 0800 111 999, which is open 24 hours a day.

Customer notice

Bolton at Home staff will treat your home with respect and we ask that you give them the same consideration.

Your home is our workplace, therefore we would respectfully request that you do not smoke in the property during the visit and that if you have any pets, they are removed from our work area until the visit is concluded.

Thank you for your co-operation.

Your information

Bolton at Home are committed to looking after your personal data. To ensure that we process and manage your data in line with current legislation.

We have a new page here where you can find information on how to access your personal data, or as a business how to access our data disclosure process. If you have any queries, please contact