Proposed changes to service charges

From 1 October 2020, we’re proposing that all tenants living at our sheltered housing, extra care and independent living schemes pay additional weekly service charges following central government changes to the way these services are funded.

These changes will also affect tenants and residents who receive Careline but don’t live at a sheltered housing, extra care or independent living scheme.

Please click here for more information.

The latest news

  1. Tenant survey: Income Management

    If you’re a Bolton at Home tenant, we invite you to fill out a short survey by following this link:

    The purpose of this survey is for you to give us your views on our income management service and how you pay your rent.

    Your responses will help us to better understand tenants’ awareness, experiences and preferences relating to our income management service.

  2. Community centre re-opens in Tonge Moor

    The much-loved Fusion community centre in Tonge Moor has re-opened after the completion of recent improvement works, which will help the buidling better cater to hundreds of community members each week.

  3. Hope for Change campaign launch

    Charity campaign aims to reduce begging in Bolton

    A campaign launching in Bolton this week will encourage the public to donate to local charities that support vulnerable people, rather than giving money directly to people begging on the street. The Hope for Change campaign will see collection buckets placed in locations across Bolton with all funds raised being distributed to charities that offer frontline support to help people get their lives back on track. It is hoped this approach will help people off the streets for good.

  4. 16 Days press release

    Community art project to raise awareness of domestic abuse

    An empty town centre shop in Bolton has been transformed into a community art exhibition to highlight the issue of domestic abuse.

    Bolton at Home, alongside local women’s charities Endeavour, Fortalice and Yes Matters, have come together to transform the window of the former jewellery shop in Crompton Place into a gallery of handcrafted artefacts.

  5. High praise for Income Management’s support for tenants

    Colleagues have been praised for helping tenants maintain their tenancies by avoiding or resolving financial problems, following an audit of our Income Management Service. We have maintained our Housing Quality Network (HQN) accredited status and HQN’s report states that ‘Bolton at Home demonstrates a clear customer focus and listens to customers’.

  6. Real Living Wage goes up November 2019

    Real Living Wage goes up

    The ‘real Living Wage’ is the minimum amount per hour that accredited employers pay their employees over the age of 18. It will increase by 30p to £9.30 (£10.75 in London). This will be £1.09 per hour more than the current statutory National Living Wage for people over 25. At Bolton at Home, we’ve voluntarily paid people more than the real Living Wage for years. Last November, we were officially recognised as a Living Wage employer by the Living Wage Foundation.

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Customer notice

Bolton at Home staff will treat your home with respect and we ask that you give them the same consideration.

Your home is our workplace, therefore we would respectfully request that you do not smoke in the property during the visit and that if you have any pets, they are removed from our work area until the visit is concluded.

Thank you for your co-operation.

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Our Business Plan, Annual Report and Value for Money statement

Click here to read our five-year Business Plan, latest Customer Annual Report and our approach to Value for Money. 

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If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services line immediately on 0800 111 999, which is open 24 hours a day.

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Bolton at Home are committed to looking after your personal data. To ensure that we process and manage your data in line with current legislation.

We have a new page here where you can find information on how to access your personal data, or as a business how to access our data disclosure process. If you have any queries, please contact