The Be One Homes logo.'

We’re excited to announce that from 1 April 2026, Bolton at Home will officially become Be One Homes.

We’ll still legally be known as Bolton at Home until then, but you’ll start seeing our new look much sooner.

Please continue to use the Bolton at Home website (this site) for information on reporting repairs, paying your rent, tenancy information, help with antisocial behaviour, and more. We'll move to our new Be One Homes website on 1 April 2026.

Welcome to Bolton at Home

We manage and maintain around 19,000 properties.

As well as providing homes, we offer a range of other services. These are available to our tenants, and some are open to other residents living in our communities. You can tap here to learn more about us.

On our site you can contact us, report a repair, pay your rent, learn how to apply for a home, get help and support, and more.

You can scroll down to see our main contact details, or tap here to see all our contact details on our main Contact us page.

Latest news and updates from us

  1. Moor Lane housing development shortlisted for industry award

    Moor Lane housing development shortlisted for industry award

    We’re proud to share some good news about Neighbourhood Moor Lane – a place some of you already call home.

    The development has been shortlisted for Social Housing Development of the Year at the 2026 Insider North West Residential Property Awards.

    The shortlisting recognises the quality of the homes, the design of the neighbourhood, and the partnerships that helped bring the site to life.

    23 Jan 2026 11:00

  2. Keep your flat safe: seen Katie's five-step check for Fire Door(s)?

    In this short video, Katie (from our Health and Safety Team) talks about the importance of Fire Doors and provides a five-step guide on how you can check they’re safe (call us on 01204 328000 if you think there’s something wrong with a Fire Door). 

    Katie also talks about how we’ll inspect your Fire Doors regularly – and why it’s crucial you grant us access into your home for these checks to take place.

    Unsure on how you’d check Fire Doors are safe? Stay safe by giving our short video a watch.

    20 Jan 2026 10:00

  3. Could you be our next Board Chair? (January 2026 vacancy)

    Could you – or someone you know – play an important role in delivering the best outcomes for our customers and communities? 

    As Chair, you’ll work closely with our Board and Leadership Team to shape strategy, champion strong governance, and ensure financial integrity remains at our core. Read on for the details.

    12 Jan 2026 09:00

  4. Keeping warm this winter

    Tap here to see how we're helping our tenants to keep safe and warm over the colder months.

    Small changes can equal big warmth. Read on for our top tips to make a big difference in keeping your home safe and warm this winter.

    11 Dec 2025 10:00

  5. Make sure you and your loved ones are safe at home during the festive season

    The festive season is a time for celebration, but it’s also a time to be extra vigilant about your home’s safety. With Christmas trees, lights, candles, and cooking all in the mix, it’s important to take steps to protect yourself, your family, and your home.

    Read on for some important fire safety tips to ensure you have a safe and merry Christmas.

    10 Dec 2025 11:00
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Get in touch

Call us

01204 328000
8am to 5.30pm Mon - Fri

You can still report emergency repairs while we’re closed using our out of hours phoneline, which you can call using the same number.

Use our webchat

Our staff are here to help from 8am to 5pm, Monday to Friday if you need us- and you can send your messages in another language thanks to our built-in translation feature.

Just tap the ‘Chat with us’ button at the bottom of your screen and we’ll be with you as soon as possible.

Email us*

info@boltonathome.org.uk

*Please note: we ask that you report all repairs over the phone as we may need to take information from you, and/or confirm an appointment. To speak with a member of our team please call 01204 328000.

For all other queries please provide your name, address, and contact number along with a brief summary of your query. This will help us to resolve your enquiry or signpost to the relevant team.

Message us on Facebook

Available 8am to 5.30pm, Mon - Fri
Click here to message us on Facebook (opens in a new tab)

Visit our Valley House reception (open Monday to Thursday)

98 Waters Meeting Road
Bolton
BL1 8SW
8.45am to 4pm, Monday - Thursday