Advice on Coronavirus COVID-19

COVID-19 advice header

We want to let you know that we’re closely monitoring the situation around Coronavirus COVID-19.

We’ll do our utmost to maintain essential services though we have little choice but to do some things a bit differently for the time being. One of these areas is repairs. On 8am Thursday 19 March, we moved to an emergency repairs service only. 

Please click here for more information and advice.

Proposed changes to service charges

From 1 October 2020, we’re proposing that all tenants living at our sheltered housing, extra care and independent living schemes pay additional weekly service charges following central government changes to the way these services are funded.

These changes will also affect tenants and residents who receive Careline but don’t live at a sheltered housing, extra care or independent living scheme.

Update on service charges consultation (20 April 2020)

Our service charges consultation had involved visiting tenants at home, sometimes with family members present. Because of the social distancing rules, we think it’s only right to put the consultation on hold rather than continuing with it by phone at this time.

We plan to continue the consultation later in the year when we can resume talking it through with you individually and face-face.

For more information on proposed changes to service charges, please click here.

The latest news

  1. GM Mayor joins housing providers to provide extra support for care leavers

    GM Mayor joins housing providers to provide extra support for care leavers

    Greater Manchester’s largest affordable housing providers have joined forces with the Mayor of Greater Manchester to improve opportunities for young people who have previously lived in care.

  2. Starts with you Managing Director, Hayley Hulme, announced as member of Greater Manchester Social Enterprise Group

    Starts with you Managing Director, Hayley Hulme, announced as member of Greater Manchester Social Enterprise Group

    We are delighted to share that Hayley Hulme, Managing Director of Starts with you, our social enterprise, has been selected as one of sixteen representatives of a new advisory group that will support the Mayor of Greater Manchester and the Greater Manchester Combined Authority (GMCA) leaders to include the social enterprise agenda in the delivery of the Greater Manchester Strategy and Local Industrial Strategy.

  3. £20,000 donated to COVID-19 fund

    The Sir James and Lady Scott Trust have made a generous donation of £20,000 to support Bolton’s Voluntary Sector COVID-19 Resilience Fund. The Bolton’s Fund is a voluntary sector grants programme delivered in partnership by Bolton Council, NHS Bolton Clinical Commissioning Group, Bolton at Home and Bolton CVS.

  4. A variety of casual, short contract roles with Bolton Council

    We’re supporting Bolton Council's efforts to recruit as the council calls for more people to join them while our country battles through its worse health crisis of a generation. The council is looking for people to fill a variety of care roles within Adult Services. Please visit https://greater.jobs/search-and-apply/job-details/BN-37610/ to register and apply.

  5. Our commitment as voluntary sector funders in Bolton

    Bolton Council, NHS Bolton Clinical Commissioning Group, Bolton at Home and Bolton CVS want to support communities as much as we can during this unprecedented period.

  6. Brookdale Close, safe to return after evacuation

    We were made aware this afternoon (Wednesday 4 March) that police had been called to one of our properties at Brookdale Close, off Blackburn Road, Bolton, due to a disturbance and reports of a potential gas leak.

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Read more News

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Our reports and future plans

Our Business Plan, Annual Report and Value for Money statement

Click here to read our five-year Business Plan, latest Customer Annual Report and our approach to Value for Money. 

Want to work for us?

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Click here to see our latest jobs and find out more about what it's like to work for us.

Customer notice

Bolton at Home staff will treat your home with respect and we ask that you give them the same consideration.

Your home is our workplace, therefore we would respectfully request that you do not smoke in the property during the visit and that if you have any pets, they are removed from our work area until the visit is concluded.

Thank you for your co-operation.

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Your information

Bolton at Home are committed to looking after your personal data. To ensure that we process and manage your data in line with current legislation.

We have a new page here where you can find information on how to access your personal data, or as a business how to access our data disclosure process. If you have any queries, please contact IG@boltonathome.org.uk

Smell gas?

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services line immediately on 0800 111 999, which is open 24 hours a day.

Modern Slavery Act 2015

We're committed to ensuring there is transparency in our business and in our approach to tackling modern slavery and human trafficking. View our statement here.