Advice on Coronavirus COVID-19

COVID-19 advice header

We want to let you know that we’re closely monitoring the situation around Coronavirus COVID-19.

We’ll do our utmost to maintain essential services though we have little choice but to do some things a bit differently for the time being. One of these areas is repairs. On 8am Thursday 19 March, we moved to an emergency repairs service only. 

Click here for more information from us on COVID-19.

Proposed changes to service charges

Service charges consultation resumes from 20 July and will run until 11 September 2020

We’re consulting all tenants in our sheltered housing, extra care and independent living schemes on proposals on schemes and for service charges to help pay for the services you receive now that Government funding is no longer available for them.

We had consulted around 1,000 households before the start of lockdown and we would have ideally liked to have continued doing this by discussing it face-to-face with everyone as we started and intended. While we can’t delay the consultation on this basis as we don’t know when it would be possible to do this safely, we have moved the proposed implementation date for changes back from 1 October 2020 to 5 April 2021. By resuming consultation now, with those of you who we haven't previously met with, we can give you time to understand what the changes would mean for your individual circumstances.

If you live in a Bolton at Home sheltered housing, extra care or independent living schemes, and you haven’t had a previous visit from us, over the next few weeks you will receive a detailed customer information pack through the post relating to the proposed service changes affecting your scheme and the new charges associated with these changes. We will also be asking you for your individual communication preferences to ensure you’re consulted and you will have the opportunity to speak to either your Sheltered Housing Support Officer or support officer who regularly contacts you with any questions you may have.

These changes will also affect tenants and residents who receive Careline but don’t live at a sheltered housing, extra care or independent living scheme, and you will receive a different letter in the post.

For more information on proposed changes to service charges, please click here.

Here's our latest news

  1. Food donations drive launched to support Bolton families

    Food donations drive launched to support Bolton families

    An urgent appeal for food donations has been launched in Bolton to support families and individuals struggling because of the coronavirus crisis. The appeal is being led by local charity Urban Outreach with support from the public sector, voluntary and private organisations that make up The Bolton Family.

  2. Supporting the Homes At The Heart campaign

    Supporting the Homes At The Heart campaign

    COVID-19 and the potential economic impact of the crisis further highlights the need for high quality affordable homes and, for many people, support to live in them.
    As Bolton at Home and a member of the Greater Manchester Housing Providers partnership, we’re supporting the #HomesAtTheHeart campaign.
  3. Bolton Ladies FC sponsorship to boost community goals

    Bolton Ladies FC sponsorship to boost community goals

    Bolton at Home will be the official shirt sponsor of Bolton Ladies Football Club for the 2020/21 season. The partnership will see Bolton at Home, a community benefit society, featured on the front of the club’s shirts whereas the club and players will support community activities to help grow the women’s game in Bolton and promote health and wellbeing.

  4. Valuing and respecting individuality

    Valuing and respecting individuality

    A message from Lubna Taj Malik, our Director of HR and People Development

  5. Black Lives Matter

    Black Lives Matter

    A message from Ibrahim Ismail, Deputy Chair of our Board

  6. GM Mayor joins housing providers to provide extra support for care leavers

    GM Mayor joins housing providers to provide extra support for care leavers

    Greater Manchester’s largest affordable housing providers have joined forces with the Mayor of Greater Manchester to improve opportunities for young people who have previously lived in care.

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Customer notice

Bolton at Home staff will treat your home with respect and we ask that you give them the same consideration.

Your home is our workplace, therefore we would respectfully request that you do not smoke in the property during the visit and that if you have any pets, they are removed from our work area until the visit is concluded.

Thank you for your co-operation.

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Your information

Bolton at Home are committed to looking after your personal data. To ensure that we process and manage your data in line with current legislation.

We have a new page here where you can find information on how to access your personal data, or as a business how to access our data disclosure process. If you have any queries, please contact IG@boltonathome.org.uk

Smell gas?

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services line immediately on 0800 111 999, which is open 24 hours a day.

Modern Slavery Act 2015

We're committed to ensuring there is transparency in our business and in our approach to tackling modern slavery and human trafficking. Click to view our Modern Slavery and Human Trafficking statement.