This is what our teams delivered from April to December 2022:

Rent icon

£9,050,875

Total financial gains for customers through our Money Advice Service.

Our target was £6,525,000

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12,718

Total number of emergency repairs responded to within 24 hours.

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13,652

Repairs appointments attended.

Keys icon

203

Number of new builds/acquired.

People icon

3,027

Number of people provided with practical support to successfully maintain their tenancy.

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151

Training and education outcomes achieved by Work Club members.

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170,313

Calls answered by our Careline service.

Repairs icon

71

Extreme emergencies responded to within two hours.

Paperwork icon

1,242

Tenancies sustained in first 12 months.

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777

Number of homes let.

People celebrating icon

205

Paid work outcomes achieved by Work Club members.

Person in suit icon

323

Number of new customers registering for support via UCAN Work Clubs and Working Wardrobe.


Electrical plug icon

200 Electrical Rewires/Upgrades


Bathroom sink icon

138 Kitchens or bathrooms


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78 New windows


Radiator icon

283 Heating upgrades


Door icon

579 New doors

Our performance

We work towards achieving our corporate objectives. These are:

  • Meeting the housing needs of our customers
  • Supporting our customers to be more independent and our communities to be more sustainable
  • Ensuring that our business is well run, responsible and financially secure

More details about how we plan to do this can be found on the About us page.

We are committed to improving our performance and we monitor our performance so we can improve services.

We report on our performance in three ways:

  1. An annual report to customers.  This is a summary of our performance over the year.
  2. Performance reports to our board every three months.
  3. Performance reports to our Operations Committee every three months.

How we will meet your expectations

Our aim is to create ‘homes and neighbourhoods we can all be proud of’ by:

  • Maximising income for our organisation so that we remain viable
  • Maximising income for our customers
  • Diversification of our range of products and services
  • Delivering an efficient and well run business
  • Achieving profitable growth that can be reinvested back into our organisation

Value for money

To see how Bolton at Home meet the Value for Money standard set by the Regulator of Social Housing under our three objectives, considers performance against relevant indicators and the metrics monitored by the regulator, visit: www.boltonathome.org.uk/corporate-document-hub.