This is what our teams delivered from April 2023 to September 2023:
£7,253,383
Total financial gains for customers through our Money Advice Service.
116,074
Total number of calls answered by our Careline service.
7,497
Total number of emergency repairs responded to within 24 hours.
759
Tenancies sustained in first 12 months.
93
Paid work outcomes achieved by Work Club members.
308
Number of new customers registering for support via UCAN Work Clubs and Working Wardrobe.
89
Number of new builds/acquired.
10,880
Repairs appointments attended.
93
Extreme emergencies responded to within two hours.
2,724
Number of people provided with practical support to successfully maintain their tenancy.
150
Training and education outcomes achieved by Work Club members.
533
Number of homes let.
Our performance
We work towards achieving our corporate objectives. These are:
- Meeting the housing needs of our customers
- Supporting our customers to be more independent and our communities to be more sustainable
- Ensuring that our business is well run, responsible and financially secure
More details about how we plan to do this can be found on the About us page.
We are committed to improving our performance and we monitor our performance so we can improve services.
We report on our performance in three ways:
- An annual report to customers. This is a summary of our performance over the year.
- Performance reports to our board every three months.
- Performance reports to our Operations Committee every three months.
How we will meet your expectations
Our aim is to create ‘homes and neighbourhoods we can all be proud of’ by:
- Maximising income for our organisation so that we remain viable
- Maximising income for our customers
- Diversification of our range of products and services
- Delivering an efficient and well run business
- Achieving profitable growth that can be reinvested back into our organisation
Value for money
To see how Bolton at Home meet the Value for Money standard set by the Regulator of Social Housing under our three objectives, considers performance against relevant indicators and the metrics monitored by the regulator, visit: www.boltonathome.org.uk/corporate-document-hub.