Download our handy factsheets and guides for new tenants
We've gathered together these documents which should come in handy if you're a new tenant. Just tap to view and/or download a copy.
Links to further information are also included where applicable:
Our Repairs Policy
You can download or view our latest Repairs Policy here: www.boltonathome.org.uk/repairs-policy.
Gas installations in communal access flats
Download or view: Gas-Cookers-in-Communal-Access-Flats-[pdf]-49KB
You can access more building safety information on our online Building Safety Hub, here: www.boltonathome.org.uk/building-safety
How we use your information
Download or view: How-we-use-your-information-[pdf]-93KB
For our full Privacy Notice, visit: www.boltonathome.org.uk/data-protection.
Safeguarding
Download or view: 10. Safeguarding poster.pdf[pdf] 686KB
For more information on how we can support you with safeguarding-related issues, including domestic abuse, visit: www.boltonathome.org.uk/safeguarding.
Our guide on being a Good Neighbour
Our guide on being a good neighbour
We want to make sure you’re comfortable in your home and enjoy being a part of your community. Living side by side with neighbours can sometimes result in challenges or disagreements - so, understanding each other’s differences is key to living peacefully in your home.
Designed in collaboration with customers, our Good Neighbour Guide contains our top tips and pieces of advice for building good relationships with your neighbours.
You can view or download our Good Neighbour Guide by tapping here.
Own a Mobility Scooter? Please read our Mobility Scooter Fire Safety guide
Download or view: Mobility-Scooters-Leaflet-Web-(February-2024)-[pdf]-780KB
Download this document (PDF format) for a handy guide on safely storing and charging your mobility scooter within your property.
Ways to pay your rent
Download or view: Ways-to-Pay-Your-Rent-Leaflet-[docx]-674KB
You can also access this information on our website at: www.boltonathome.org.uk/pay-your-rent.
Pet Guide
You can download the latest version of our Pet Guide here: www.boltonathome.org.uk/pets.
Reducing your household bills and carbon footprint
Download or view: Money-saving-tips-[pdf]-219KB
You can access our full suite of support services designed to support you with rising living costs on our website, here: www.boltonathome.org.uk/cost-of-living.
Home Safety Guides
You can download our Home Safety Guides here: www.boltonathome.org.uk/home-safety-guide.
There are two versions: one for tenants living in flats, and another for tenants living in houses.
You can access more building safety information on our online Building Safety Hub, here: www.boltonathome.org.uk/building-safety.
Our rules on smoking in and around your property
Smoking by anyone, including visitors, is strictly prohibited in all enclosed (or substantially enclosed) communal areas owned by Bolton at Home. Smoking immediately inside or outside any property entrances is also prohibited.
It’s been illegal for anyone to smoke in an enclosed public place (and within the workplace) since July 2007. Smoke also shouldn’t be allowed to enter into any nearby buildings through open windows or doors.
You and anyone visiting may smoke in your home – and you may also smoke in any garage, shed, outhouse, or other structure that is for your sole use – as long as it’s safe for you to do so.
The law also requires us (Bolton at Home) to protect our staff – and anyone acting on our behalf – from the risks of second-hand smoke whilst at work. This means that we can refuse to attend appointments (e.g. to complete a repair) in your home if you smoke during our visit or if cigarette smoke is still present in your home.
We want to make sure we’re able to deliver the services you’ve requested (like repairs) when we visit – so please create a smoke-free environment by not smoking for an hour before our colleagues and/or contractors are due to arrive at your property, and by ensuring that rooms are suitably aired.
Thanks for your understanding.
If you'd like to download an A4 copy of this notice for your reference/to print, tap here: BH-Our-smoking-notice-February-2024-[pdf]-727KB.
Fire Door Advice
You can download our Fire Door advice leaflet here: www.boltonathome.org.uk/fire-doors.
You can access more building safety information on our online Building Safety Hub, here: www.boltonathome.org.uk/building-safety.
Water Supply
Download or view: Water-Supply-Poster-[pdf]-763KB
Asbestos Information
Download or view: Asbestos-Poster-[pdf]-765KB
You can access more building safety information on our online Building Safety Hub, here: www.boltonathome.org.uk/building-safety.
Caretaking Service Standards
Download or view: Caretaking-Service-Standards-[pdf]-269KB
Fire Action
Download or view: Fire-Action-Poster-[pdf]-776KB
You can access more building safety information on our online Building Safety Hub, here: www.boltonathome.org.uk/building-safety.
Dealing with damp, condensation, and mould
You can download our leaflet on dealing with damp, condensation, and mould here: www.boltonathome.org.uk/damp-condensation-mould.
You can also visit that page for more information on dealing with issues relating to damp, condensation, and mould- including how to contact us if you need our help.
Moisture in new build homes
Download or view: New-Build-NHBC-Guide-Moisture-in-New-Homes-[pdf]-2MB
For more information on dealing with issues relating to damp, condensation, and mould- including how to contact us if you need our help, visit our dedicated support hub: www.boltonathome.org.uk/damp-condensation-mould.
Introducing our Resident Voices Channel: give us your opinion to improve the services you get from us and we'll reward you with free shopping vouchers.
Why not become a part of our Resident Voices Channel?
It won’t require much of your time, but it'll give you the power to make an impact and reward you with points each time you take part that build-up to high street shopping vouchers.
We'll tell you more in this short video:
If you're interested in joining your fellow residents, tap the button below to learn more:
