Energy Advice visits

photo of Nick charnock

Dealing with energy companies and bills can sometimes be tricky.  For our customers, we offer a personal 121 service with our trained and friendly energy advisor Nick Charnock.

Nick has already helped hundreds of people save money, so book in your energy advice visit & receive a free *LED energy saving light bulb and start paying less for your gas, electric and water bills.

To book your visit, contact us by email on or ring Nick direct on 07789937525 or if you prefer, ring our call centre and ask for Nick our energy guy!

At your 121 visit, Nick can help with thing like:

  • Looking for the best tariffs and deals to save you money on your bills
  • Helping  move you off a pre-payment meter which can save up to £600 per year
  • Applying for your £140 Warm Home Discount
  • Showing you how to lower your energy bills
  • Explaining how to use your central heating system
  • Helping with any debt or billing issue

*Free LED bulbs, 1 per household subject to availability


Lower your bills in a few easy steps

happy home

Energy and water bills can be expensive, but there are a few things you can do to keep your costs as low as possible.

  • Shopping around for a better deal.  Even if you have a prepayment meter, switching  energy suppliers can save hundreds of pounds off your bills.
  • Heating controls.  70% of your bill is from heating your home and water, so using your equipment efficiently can reduce your bills.
  • Pay by direct debit.  This can save you between £70 to £150 per year.
  • Use less energyIt sounds obvious, but the less energy you use the lower your bills will be.
  • Prepayment meters Paying for gas and electric via a prepayment meter is more expensive than a credit meter.  You can swap your meter and make savings of up to £600 per year.
  • Apply for your Warm Home Discount. This is worth up to £140 per year.
  • Water.  If you have a small family or live on your own, then a water meter may be right for you.

Contact us

If you'd like information on how to save money on your gas, electric or water bills, or want a 121 energy visit, please contact us on 01204 328000 or email so we can assist you.

Or you can ring our energy advisor Nick Charnock direct on 07789937525

I saved over £380 on my energy advice visit

Money uk coins Mrs Harrison recently had an energy advice visit with our advisor Nick, and saved £383.53 on her energy bill.

“I was a little unsure about how to find a better deal and was a bit nervous.  I booked my energy advice visit and Nick was great and really helpful.  He showed me how to switch to a better deal, plus he got me my Warm Home Discount, so I actually saved just over £380  Its a really great service and Nick was super friendly and helped me save so much money. Thank you"

Lighting your home

image of energy light saving bulb

Using energy saving light bulbs or LED lighting can make a huge difference to your energy bills.  They may cost a little more to buy, but they will save you a lot of money in the long run.

An average home of 10 traditional bulbs would cost £193.70 in electricity

The same home with 10 low energy florescent light bulbs would cost £42 in electricity

If you swapped those for newer LED lighting it would cost £28 in electricity

Changing your bulbs could save you over £150 per year in lighting alone!