Keeping your home secure

Our colleagues and contractors will always carry ID, which you should ask to see before letting us in.

You can reduce the risk of a break-in with these steps.

  • Close and lock all windows and doors whenever you leave the property, even if you're planning on coming back soon.
  • Never leave a key hidden outside your home or on a string behind the letterbox.
  • When you're at home, don’t leave keys in doors or near to doors.
  • Don't put a label on your house keys that gives your address.
  • Lock all external gates, sheds, and garages.
  • Always check the identity of callers to your home before letting them in.
  • Never leave valuables on display and hide smaller items.
  • Don't leave ladders or tools outside of your home as these can help intruders gain access.
  • Install timers on lights or radios to make it seem that the property is occupied when you're out.
  • If you have a burglar alarm fitted, use it.

If your home is broken into

If your home has been broken into, report it to the police as soon as you can.

If your property is damaged, we'll carry out necessary repairs providing you give us a Crime Reference Number.

We won't pay for repairs or replacement of your personal belongings. You should have your own contents insurance to cover this. For more information about contents insurance, please tap here.