Homefinder Services

welcome to bolton at home image The Homefinder Service delivers the Housing Allocations function of Bolton at Home properties across Bolton as well as providing housing and tenancy advice to our customers.

The Homefinder Service is responsible for:
Ending your tenancy Ending a tenancy due to bereavement
Allocation of void properties Advertising void properties
Verification and sign-up of new tenants Mutual exchanges

You can also find more information on these pages about:


Bidding for a property and how to be more successful Preparing for a Bolton at Home Property & the information you need to provide to us
How we make an offer and our pre offer interview Moving in tips
Where to buy affordable carpets and furniture The importance of Home Contents insurance
Fire safety in the home Keeping your home secure
How to donate or recycle furniture How to end a tenancy
What to do if there is a bereavement and you need to end the tenancy Tenancy Fraud & meter tampering


Furnishing your home

If you need any help to furnish your new home Bolton at Home can offer support with a range of furniture options – these include;

  • Access to a range of low cost reused furniture items from our ‘Partners’
  • Furniture loan from HOOT Credit Union
  • Local Welfare Provision

For more details contact your housing officer through your local neighbourhood office or UCAN centre.

Download our furniture support leaflet here: Emmaus leaflet.pdf[pdf] 651KB

Furnished tenancies that are coming to an end: answers to frequently asked questions here: furnished tenancies FAQ [pdf] 270KB



CORE (COntinuous REcording) is a national information source funded by the Department for Communities and Local Government (DCLG) which records information on the characteristics of both Private Registered Providers’ and Local Authorities’ new social housing tenants and the homes they rent and buy. Any Provider registered with the Regulator of Social Housing (RSH) is required to complete CORE logs.

A CORE log is completed with our customers as part of the sign up process.  The CORE log covers information including let type, household characteristics, source of referral, previous tenure and details relating to housing costs.

Further information is available at: https://core.communities.gov.uk/public/index.html

All information recorded on CORE logs is subject to the data sharing and privacy legislation outlined in GDPR.  A copy of the privacy notice outlining further details is attached.

2018 Data Sharing Agreement Privacy Notice [pdf] 169KB


Get in touch

If you need advice about your tenancy you can get in touch with us on 01204 328000.

Your tenancy images

Lady's hand writing on a tenancy agreement

Your tenancy

A tenancy agreement is a legally binding contract. It means we both have responsibilities.

If you have a question about your tenancy agreement, please phone us on 01204 328000.

Pet guide

Whether you’re a new tenant or have been with us a while, this guide will be useful if you’re thinking of getting a pet, already have pets or experiencing issues
with a neighbour’s pet.  Pet guide[pdf] 692KB

More tenancy info

Further reading:

You can download and read our full tenancy policy.

Tenancy policy[pdf] 255KB

Once you've signed up to your tenancy we'll provide you with a sign up pack which includes information to support you with your tenancy. Contact us for details.


A day in the life of a Tenancy Services Manager

"On average Gareth deals with about two or three allocations every week that require further consideration following verification checks; and for him to work with other agencies to find the right solution."

Click here to visit our blog and read 'A day in the life of a Tenancy Service Manager'

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