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In the 2024/2025 rent year, there will be an extra week to align with the calendar year. So, if you’re:

  • on Universal Credit,
  • paying via monthly Direct Debit,
  • paying via a monthly standing order or card,
  • paying weekly,
  • or receiving Housing Benefit..

..please tap here for more information on what the 53-week rent year will mean for you.

Header image reading 'Pay your rent: There are several ways to pay your rent to us. This page explains each one.'

How would you like to pay your rent?

There are several ways to pay your rent to us. Tap your preferred payment method for details on how it works:

Header image reading: 'Online rent payments powered by AllPay.'

Want to pay your rent online?

Tap here to access our online payment system, powered by AllPay (opens in a new tab).

To register for online rent payments via AllPay, you'll need:

  • a debit or credit card*
  • your Bolton at Home AllPay payment card (if you don't have one of these, please call us on 01204 328000)

*Please note: if you wish to pay your rent using a credit card then a surcharge will be payable.

Once you've registered, your details will be saved and you'll be able to make future online payments using just your email address and password.


Need help using our online rent payment system (AllPay)?

Tap here for step-by-step instructions on using AllPay, our online rent payment system (opens in a new tab).

Header image reading: 'Direct Debit: pay weekly or monthly.'

You can pay your rent by Direct Debit weekly (52 installments) or monthly (12 installments).

If you'd like to set up a Direct Debit, please contact us on 01204 328000. Payments will automatically vary if your payment goes up or down.

To set up a Direct Debit, you'll need the following information:

  • the name and full postal address of your bank or building society
  • your account number and sort code
  • your rent reference (which you'll find on your rent statement)

Alternatively, you can print the form below and return it to us:

Direct debit form [pdf] 94KB

Once completed, please return your form to: Debit Control Section, Bolton at Home, 98 Waters Meeting Road, Bolton, BL1 8SW.


What are the benefits of paying by Direct Debit?

Direct Debits are simple and payments will automatically be paid out of your bank account once set up (meaning it's one less thing for you to worry about).

You can choose which date of the month to make your payment, as well as if you'd prefer payments to be weekly or monthly.

Header image reading: 'Standing order: pay weekly or monthly.'

You can pay your rent by standing order weekly or monthly.

If there are any changes to the amount you need to pay, you'll need to inform your bank so they can adjust the payments.

Many banks offer the ability to set up a regular standing order payment using an online banking app or website. To see if your account is eligible for online banking, please contact your bank.

Alternatively, you can also set up a standing order by downloading and completing the form below and returing it to your bank or building society as soon as possible:

Standing order form [pdf] 114KB

You'll need the following information to set up a standing order:

  • name and address of bank,
  • and your rent reference (which you'll find on your rent statement).

What are the benefits of paying by standing order?

Standing orders are simple and payments will automatically be paid out of your bank account once set up (meaning it's one less thing for you to worry about).

You can choose which date of the month to make your payment, as well as if you'd prefer payments to be weekly or monthly.

Header image reading: 'Pay over the phone using 01204 328000.'

Want to pay your rent over the phone?

To pay your rent over the phone, you'll need:

  • a debit or credit card*
  • your rent reference (which you can find on your rent statment)
  • for automated payments, your AllPay 19-digit reference number.

*Please note: if you wish to pay your rent using a credit card then a surcharge will be payable.

When you're ready, call us on 01204 328000 and follow the instructions to pay your rent.

You'll be put through to AllPay, our automated payment service, or you can opt to speak to a member of our team if you prefer.

Header image reading: 'Pay in person at any Post Office or PayPoint outlet.'

Want to pay your rent in person?

If you wish to make a payment in person, payment can be made by:

  • cash
  • credit* or debit card

*Please note: if you wish to pay your rent using a credit card then a surcharge will be payable.

You can make a payment at any Post Office or PayPoint outlet.

  • To find your nearest Post Office, visit: postoffice.co.uk (opens in a new tab).
  • For details of your nearest PayPoint outlet, visit: paypoint.com (opens in a new tab).

Header image reading: 'Pay for Bolton at Home services.'

Need to pay for Bolton at Home services?

We invoice companies and indiviuals for our services such as Careline, rechargeable repairs, service charges on flats, ground rents, and so on. Tap here to ways you can pay an invoice from us (opens in a new tab).

Managing your rent account

We're here to help if you need us. Use the buttons below for further information on what to do if you're in arrears or have overpaid your rent:

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Don't have a bank account?

Don't worry. If you'd like some help to set up a bank account, please contact our Money Advice Team. To access our Money Advice Team's support and see their contact details, tap here (opens in a new tab).

Our friendly staff can provide you with the best options and will help you to complete application forms and any supporting documentation needed to set up a bank account.

Remember: if you receive benefits, you'll need a bank or building society account to receive Universal Credit payments.

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How do we set your rent?

Like other social housing providers, we follow government guidelines to set our rent levels.

For most of our properties, we set rent using a formula linked to a measure of inflation known as the Consumer Price Index (CPI). We usually calculate rent by adding 1% to the CPI rate of inflation from the previous September - but this can vary depending on the type of property you live in.

If you'd like to read our full Rent setting policy, you'll find it on our Policies and strategies page:

Tap here to open our Policies and strategies page (opens in a new tab).

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Remember: we're here if you need us