What is our Tenancy Support service?

We offer regular contact, advice and assistance if you’re taking on a new tenancy or finding it difficult to manage your existing tenancy.

Our team can support you to live at home independently and successfully.

How can we help you?

We can:

  • Help you settle into your new home.
  • Help you with practical actions including paying bills, setting up utility accounts and checking your benefits.
  • Guide you towards specialist help and support as appropriate.
  • Support your health and wellbeing.
  • Support you to access education, training, and employment services.

What does our support include?

Our service includes:

  • An assessment of your needs.
  • A named contact and support team to provide help.
  • Regular contact, either in person or by phone.

How do we assess your need for support?

We need to consider:

  • Your previous experiences of living independently.
  • Whether you’re employed and length of employment.
  • Other support services you currently receive.
  • Your views and wishes, and those of professionals working with you.

Is our service for you?

Our service is available if you have:

  • Experienced, or likely to experience, problems with your tenancy. Or if you haven’t managed your own tenancy before.
  • Significant personal support needs. Each tenant is potentially eligible for support depending on their needs.

Get in touch

For further information, call us on 01204 328000 or visit us at:

  • 98 Waters Meeting Road, 
  • Bolton BL1 8SW.

Making an impact - what our customers say:

"I felt the support was completely invaluable to me, and I absolutely wouldn't be where I am today without it. My support worker was lovely, always really easy to get hold of, and was always able to help me out, no matter what sort of problem I was having."
"If there was anything I needed, no matter what, I knew there was always someone I could speak to about it."
"My support worker was so reliable. If she said she'd be visiting or calling at a specific time, she always would do, or if anything needed to be changed, she'd always let me know beforehand."
"I felt like I really didn't need to worry about anything- like literally all my worries were taken away. The support has massively helped to improve my mental health."
"There was always somebody at the other end of phone who would listen, and do whatever they could to help me. My support worker in particular was absolutely lovely and I can't praise her enough."
"I was matched with somebody that I really felt like I could trust, who was so incredibly relatable and understanding, and just really felt like she went above and beyond in assisting me with any sort of help I needed."
"I found it all really helpful. Even though the service has ended, my support worker told me I could always get back in contact with them if there was anything urgent that I needed any help with."

The results are in from our Tenancy Support Customer Feedback Survey (April 2022 to March 2023):

96%

of customers rated the service as good or excellent.

95%

of customers reported a good relationship with their support worker.

82%

of customers felt their support needs were met.

91%

of customers said their support workers were easily contactable.

78%

of customers felt more confident and able to manage in their home.

20 out of 107

..of customers surveyed asked for a further conversation or support with their support worker.

82%

of customers rated the service as 8 or 9 out of 10 and would recommend it to others.