Ending your tenancy if you are in receipt of Universal Credit

If you are in receipt of Universal credit and are thinking of ending your tenancy, before submitting your termination notice, please contact your Rent Officer on 01204 328000 to discuss your tenancy end date.

The tenancy end date will affect the amount of Housing Costs you get in your last month, so its really important to discuss this with us before ending your tenancy as you may not receive all your Housing Costs in the last month of your tenancy.

Ending your tenancy correctly is important

You need to give us four weeks notice to end a tenancy by completing and returning the form below:


You should use this document if:

  • You are leaving Bolton at Home.
  • You are going to prison.
  • You are going into hospital or a nursing home.

The notice period begins from the first Monday after we receive the notice.

For full details on how to end your tenancy correctly, please download this leaflet:


For details on clearning your property after ending a tenancy, please download this leaflet:


Quick check list for ending your tenancy

There is a lot to do when moving. We hope this quick check list will be a helpful reminder of you what you need to do:


Handing in the keys

All keys / fobs for the property must be handed in by 10am on the Monday after the tenancy has terminated. When you have completed your move please telephone us 01204 329682 or 01204 329902 in order to make an appointment to hand in your keys at Valley House, 98 Waters Meeting Rd, Bolton, BL1 8SW.

If you don’t hand them in in time we will apply a Late Key Charge.

Please return all the keys / fobs or we will have to change the locks and the cost will be charged to you.

You will remain responsible for paying the full rent until the notice period has expired and the tenancy has ended.

Do not post your keys through the letterbox.

We will provide you with a receipt for the keys.

Do you have any unwanted goods or items?

Emmaus is a registered charity who sell and receive quality used goods.

If you have any unwanted goods, simply ring Emmaus on 01204 398056 prior to leaving the property who will arrange for free collection.

Click here for more information about Emmaus and how to donate or recycle goods.

The items they will collect are:

  • Tables and chairs
  • Beds and bedroom furniture
  • Sofas and suites
  • Bric-a-brac
  • Electrical goods - fridges, washing machines
  • Children’s clothes, toys and furniture
  • Adult clothes
  • Cycles and children’s bikes

Please note: Upholstered goods need a current BS fire label. Unfortunately gas cookers cannot be collected by Emmaus.

Final inspection

Once you have left the property, we will conduct a full inspection and assess for repairs or damage.

If any repairs are needed as a result of wilful or accidental damage or alterations for which you did not have permission, there will be charges for the cost of repairs.

We will also charge to remove any rubbish or unwanted belongings left behind.

Repairs we charge for

A repair is chargeable to you when we’ve been called out to a repair that’s your responsibility to fix or arrange for someone else to do it. In these cases, we’ll charge you the appropriate amount of money to cover our costs.

We also charge for repairs if we have to fix property damage caused by a member of your household or a visitor, when we’re given false information to attend to a repair or when a property is left in a different state as to when you moved in.

These are some examples of when you may be charged for a repair:

  1. When the damage is caused by unauthorised alterations to your home.
  2. Replacing glass broken by accident or neglect.
  3. Dealing with an infestation.
  4. Clearing rubbish from your home or garden.
  5. Reinstating any fireplaces or heating appliances you have removed
  6. Replacing lost keys.
  7. Repairing damage caused by forced entry when keys have been lost or access for gas servicing has been denied.
  8. If you've reported a repair which is false or exaggerated. For example claiming there is an emergency if there's not.
  9. If access to your home is not granted at the appointment time and we have to reschedule the visit.
  10. If there's an electrical fault caused by a fuse blowing or a problem with one of the appliances you own.