Be involved

There are many ways you can get involved with Bolton at Home. For example, you can:

  • Apply to join our Group Operations Committee or become a Group Board Member.
  • Take part in improving our services by applying to join our Group Customer Scrutiny Panel or Youth Scrutiny Panel.
  • Give us regular feedback by becoming a member of our Resident Voices Channel.
  • Apply to join our Equality Impact Assessment Panel.
  • Find out more about our Seniors In Partnership group.
  • Drop into one of our UCAN Centres to find out what is going on locally.
  • Participate in local groups and projects or activities run from our community centres and outdoor sites.

Tap on the tabs below to learn more about the ways you can be involved:

Join our Resident Voices Channel

Decorative image displaying the Resident Voices Channel logo. Links to boltonathome.org.uk/resident-voices-channel

Complete surveys. Improve your neighbourhood. Get rewarded. Join our Resident Voices Channel today:

Give your opinion to improve the services you get from us, suggest new ideas, and get free shopping vouchers- all from the comfort and safety of your own home.

Be part of our new Resident Voices Channel (RVC) and share your thoughts to help us deliver a better service for all tenants.

Join our Group Operations Committee or become a Group Board Member

Our Group Operations Committee:

Members of our Group Operations Committee make sure that our frontline services are working to provide the best possible services for our tenants and other customers in our communities.

At any one time the Committee is made up of around seven people, with at least half of members being tenants, former tenants or other customers of our services. You can learn more about our Operations Committee and see vacancies when they're available at: www.boltonathome.org.uk/operations-committee-meetings 

Our Group Board:

The Board is a group of appointed members who jointly oversee the activities of the organisation.

Our Board sets the strategic direction and is accountable to BH customers and other stakeholders for our overall performance in delivering housing and regeneration services to its customers. You can learn more about our board, and see vacancies when they're available at: www.boltonathome.org.uk/about-the-board 

Join our Group Customer Scrutiny Panel

Decorative image displaying the Customer Scrutiny Panel logo. Links to boltonathome.org.uk/scrutiny-group.

Made up of a majority of tenants, alongside leaseholders and customers, our Scrutiny panel's main roles are to:

  • Deliver independent scrutiny of our housing services with the aim of making them better for our customers,
  • Ensure our housing services are accessible and meet the needs of all customers,
  • Promote better value for money, identifying any areas they feel savings could be made,
  • Inform, and- where possible- involve more of our tenants in their activities,
  • Support the aims and objectives of the Bolton at Home Group.

Click here to learn more about our Customer Scrutiny Panel.

Join our Resident Building Safety Panel

Promotional graphic for our Resident Building Safety Panel. Further details on our Resident Building Safety Panel are available at www.boltonathome.org.uk/resident-building-safety-panel.

Do you live in one of our high-rise buildings** (at least seven stories, or 18 metres in height)

**Our current high-rise buildings are:

  • Rainford House,
  • Blackshaw House,
  • Rogerstead House,
  • Fernstead House,
  • and Arundel Court.

If you live in one of these buildings, you're eligible to join our Resident Building Safety Panel, where you'll have an exclusive space to voice your opinions and shape our decision making on important safety matters going forward (and we may offer you rewards for your contributions).

To learn more and for details on how you can become a member, visit:  www.boltonathome.org.uk/resident-building-safety-panel.

Join our Youth Scrutiny Panel

Working with youth charity, Reclaim, we support a small group of young people to contribute to the independent scrutiny of our services, looking at ensuring our services meet the needs of our customers and improving value for money and accessibility.

Join our Equality Impact Assessment Panel

What’s the purpose of the Equality Impact Analysis Panel?

The purpose is to understand the impact of our customer facing policies. We analyse the policies and then mitigate/remove any negative impacts and consider the implications of how the policies could affect any of our current or future customers.

 

Why do we need to do it?

Equality impact assessments ensure that our policies do not discriminate against anyone and that, where possible, we promote equality of opportunity. Completion of Equality impact assessments is a legal requirement under race, disability and gender equality legislation.

 

Who can be on the EIA Panel?

We ideally want an EIA Panel of 5 people who are representative of our customer base in terms of ethnicity, sexuality, economic status and age. You will need to be a Bolton at Home Group customer, and have an interest in ensuring that we continue to provide a great service to all of our customers. The position is purely voluntary, but expenses will be paid for any travel incurred. Full training will be given on the process.

 

Who do I contact to register an interest?

Please email your interest to rob.andrews@boltonathome.org.uk

Join our Seniors In Partnership group

If you are a tenant aged over 55 you can come along to our Seniors in Partnership group. Here you can share experiences and discuss local issues and service. Contact our Activities Co-ordinator, Lesley Tyrer, on 01204 329678 for more details.

Your local UCAN Centre

Urban Care And Neighbourhood (UCAN) Centres  are based within our neighbourhoods, offering a range of services. 

Click here to see what's on offer find your nearest UCAN centre

Local community activities

Bolton at Home Group support a wide range of community activities in our neighbourhoods.  These include community networks, alliances and partnerships where you can share your views and contribute to plans for neighbourhood improvements.  We also support a vast range of community initiatives such as groups, activities and projects.  If you would like to find out more about what is happening near you, call into your local UCAN Centre or email the Community Engagement Team via ceteam@boltonathome.org.uk.

 

Click here to follow the Bolton at Home Communities & UCAN Centres Facebook page for updates from our UCAN Centres and Community Engagement Team.  https://www.facebook.com/BoltonatHomeCommunities

Support our Grounds Maintenance Customer Panel

  • The Neighbourhood Services Team invites customers to get involved in our service by being part of our Grounds Maintenance Customer Panel.
  • This involves residents assisting us with measuring customer satisfaction of our grounds maintenance service. Checks are carried out approximately four times a year and residents can choose to take part in one or all of the checks, depending on what suits them.
  • We provide all training and then send residents out in teams of two or three to complete the checks. Residents check the quality of grass cutting, shrub pruning and weed spraying on our estates. The results influence the incentive payments that Glendale may receive as part of their contract.

Get in touch by contacting us on 01204 328000 or alternatively via email on bh_neighbourhoodservices@boltonathome.org.uk

Stay in touch

Facebook:

Find us on Facebook at: www.facebook.com/fbboltonathome (opens in a new tab).

Twitter/X:

Follow us on X at: www.twitter.com/boltonathome (opens in a new tab) to get the latest news and events information.

Complaints, compliments, and suggestions:

Make a complaint, compliment or suggestion through our website at: www.boltonathome.org.uk/customer-feedback.

Volunteer in Europe

Foundation for the Future LogoThanks to funding from the Foundation for the Future partnership, we're able to offer all-expenses-paid volunteering opportunities abroad where you'll have the chance to work alongside charities FAST Romania or Otalom (Heated Streets) in Hungary. We also have opportunities in available in Slovenia supporting a charity called ZNI.

To learn more about these opportunities, tap here: www.boltonathome.org.uk/volunteer-in-europe.