Our repairs service

Our repairs service is here to carry out essential repairs to your property. We have a team of operatives who cover emergencies, gas and electric jobs, roofing, plumbing and other building repairs.

If you need to report a repair, please tap here: www.boltonathome.org.uk/report-a-repair.

If you have questions regarding our repairs and maintenance service, our Repairs Policy might already have the answer. Tap one of the commonly-asked questions below to see the answer in our Repairs Policy:

Repairs Policy header image

Our Repairs Policy document contains information on these points:

  • Which repairs are our responsibility and which are the tenant's responsibility.
  • How we prioritise repairs.
  • What happens if there are special reasons we should prioritise a repair.
  • Which repairs might be dealt with by our planned programme.
  • Our response times for different types of repairs.
  • Our out of hours service.
  • Rechargeable repairs.
  • + more.

Get permission to carry out repairs, alterations, or improvements yourself

If you're looking to carry out alterations, improvements, or major repairs** yourself, please read the general conditions and complete the tenants permission form, both attached below:

Then return it to us by:

**If you're unsure or have questions regarding permissions, please call us on 01204 328000, or get in touch using our other contact details listed at:  www.boltonathome.org.uk/contact-us (opens in a new tab).