Antisocial behaviour

Our neighbourhood safety team can help with antisocial behaviour and hate crime. We are committed to resolving all cases of antisocial behaviour that involve our customers.

We will ensure that:

  • All incidents are sensitively investigated.
  • Appropriate action is taken against offenders.
  • Victims are supported.

Hate crime

We believe that everyone should be free to live their lives without fear of abuse or attack. A hate crime is any incident or criminal offence that is perceived by the victim or any other person as being motivated by a hatred or prejudice of someone’s:

  • Disability
  • Race, colour or ethnic origin
  • Religion, faith or belief
  • Sexual orientation or sexuality
  • Gender or gender identity
  • Lifestyle / alternative subculture

Hate Crime can take many forms including physical attacks or the threat of an attack, verbal abuse or insults.

We are committed to reducing the harm caused by hate crime through tackling hatred and supporting victims.  Any tenant found guilty of a hate crime in the locality of their Bolton at Home property risks losing their home.

Our policies

This policy tells you our approach to tackling anti social behaviour including hate crime.

Anti-social behaviour & enforcement policy [pdf] 111KB

Anti social behaviour case review

Agencies including the Council, police and registered providers of social housing (including Bolton at Home) have a duty to undertake an anti-social behaviour case review when someone requests one and the case meets a locally defined threshold.

Please note, the anti-social behaviour case review service is not for initial reports of anti-social behaviour. It is to be used if you believe there has been a failure by one or more agencies to respond to a previous report of anti-social behaviour. The anti-social behaviour case review is designed to ensure that agencies work together to respond to reports of anti-social behaviour.

The Be Safe Strategic Partnership led by Bolton Council will ensure that the case is reviewed appropriately and efficiently as possible. We will discuss the problem collectively, share information, and act together to direct our resources to the right places to resolve the issue.

For further information, click here to see the Bolton Anti-Social Behaviour Case Review Procedure. (external website)

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Decorative image of a male sat observing CCTV footage.


There are five ways you can report antisocial behaviour or hate crime:

Email us: with your contact name, address and phone number and details of your concern.


  • Call us on 01204 328000, Monday to Friday 08.00am to 17.30pm 
  • We also offer an out of hours service on 01204 328000 Monday to Friday after 17.30pm to 08.00am, Monday to Friday and 24 hours on a Saturday and Sunday.
  • In person at your local office. 
  • Write to us: Bolton at Home, Neighbourhood Safety & Enforcement Team, 98 Waters Meeting Road, Bolton, BL1 8SW.

There are two additional ways you can report hate crime to other agencies:

  1. Through a 3rd party reporting centre.  Details of your local 3rd party reporting centres can be found at  (external website).  Please note that reports made via this reporting mechanism will be forwarded to your local Neighbourhood Policing Team. 

  2. Report it to True Vision anonymously (external website).  Please note that reports made via this reporting mechanism will be forwarded to your local Neighbourhood Policing Team. 

Any information provided by you will be treated in the strictest of confidence and not disclosed to any other person without your consent.

How can I report antisocial behaviour if I am not a tenant and neither is the perpetrator?

If neither you or the person causing the disturbance is one of our customers there are five ways you can get help:

  1. Contact your landlord
  2. Call the Police: 101 or 999 in an emergency
  3. Call Bolton Council’s ASB Reporting Line: 01204 336500
  4. Call the Citizens Advice Bureau: 0844 8269707
  5. Visit the Citizens Advice Bureau: 26-28 Mawdsley Street, Bolton, BL1 1LF