'Help to pay' scheme for customers on pension credit
United Utilities operate a scheme called ‘Help to Pay’ which caps your bill at £250. This is aimed at customers who live in social housing and who are in receipt of Pension Credit (either Pension Guarantee Credit or Pension Savings Credit) and are struggling to pay their water bill.
If your water bill is currently more than £250 ring United Utilities direct on 0800 072 6765 and ask about the 'Help to Pay tariff'.
Are you paying too much for your water bills?
If you live on your own or if you have a small family, a water meter could be right for you! Contact United Utilities today to find out if you could save money.
If you change your mind, you can switch back to a standard meter within 24months if it’s not right for you.
Note - If United Utilities can’t fit a water meter at your home due to the property, you may still be entitled to a discount, this depends on your property type, unless you live alone, in which case you may be eligible for their Single Person Household Tariff.
Contact United Utilities on 0800 072 6765.
Trust funds to help with debt
United Utilities Trust Fund can consider giving some help to meet other essential bills, household needs or priority debts, for example, gas, electric or water debts.
If you need assistance completing your Trust Fund form, you can contact our Money Advice Team on 01204 329868.
Save money by paying your water bills by Direct Debit
You can save £5 each year off your water bill with United Utilities when you set up a Direct Debit payment plan. You can choose when to pay - weekly, fortnightly and monthly. Once your Direct Debit is set up with United Utilities your payments will automatically be paid out of your bank account - meaning its one less thing for you to worry about!
Did you know?
In just one day a dripping tap can waste enough water to fill a whole bath.
Fallen behind with water payments?
If you have fallen behind with your water payments or struggling to pay your bills, United Utilities operate several schemes to help get you back on track. They have match payment schemes and trust funds available.
Contact United Utilities on their Freephone number 0800 072 6765 to see how they can help you. Or you can contact our Money Advice Team for further help or support.