Decorative header image reading 'Got money worries? Our Money Advice Team's got your back. Just ask.'

Money Advice Team

Our Money Advice Team offer free, confidential and independent advice on a full range of money matters for anyone living in a Bolton at Home property

In 2023/24, we secured £12,800,000 in financial benefits and supported over 2,500 families. If you have money worries, asking for help is not always easy, but once you do, we'll help you every step of the way.

If you live in a Bolton at Home property, you can contact our Money Advice Team on 01204 328000 or email them using moneyadviceteam@boltonathome.org.uk. They'll reassure you and will be able to provide free, non-judgemental, and confidential support.

What if I don't live in a Bolton at Home property?

If you live in Bolton, but don't live in a Bolton at Home property, Bolton's Money Skills Service offers free, impartial money guidance.

They can help with a range of issues including high energy costs, budgeting guidance, and dealing with debts. For more information, please visit the Bolton's Money Skills Service website at: www.boltonsmoneyskills.org.uk.

Don't miss out on even more savings: our friendly Home Energy Advisers can help anyone (for free), not just Bolton at Home tenants

You can book a free home energy advice session with our Energy Advisers for one-to-one support to reduce your energy bills.

Our Energy Advisers can review your energy tariffs (when the market allows), share their top tips to reduce energy costs, provide advice on Winter Fuel Payments, support you with energy disputes, and - where possible - provide more tailored support based on your circumstances. Just tap here to book a home energy advice session or to watch short energy-saving tips videos.

What can we help you with?

Tap on the tiles below for answers to some of the questions we're asked most frequently:

More things we can help with:

Meet the team header

Decorative header text reading 'Meet the team'

Hayley, our Money Advice Team Manager, talks about how she and her team can help:

Here's Hayley to talk you through some of the things our team can help with. Please get in touch if you think you could use our support.

Header image of Hayley Lord, our Money Advice Team Manager.'

Hayley Lord - Money Advice Team Manager:

Hi, I’m Hayley.

I manage Bolton at Home's Money Advice Team, where we support customers year-on-year with financial savings and ongoing support.

We offer a range of services including benefit entitlement checks, benefit application support, appeals, tribunals, debt management, negotiation with creditors, budgeting, and so much more.

Please don’t hesitate to contact us on 01204 328000 to arrange an appointment with one of our advisors and we'll be more than happy to help.

Header image of Laura Booth, Money Advice Officer.'

Laura Booth - Money Advice Officer:

Hi, I’m Laura.

I've been a Money Advice Officer for over seven years and currently support customers in the Deane and Great Lever areas, as well as customers across the region.

Header image of Carla Graveson, Money Advice Officer.'

Carla Graveson - Money Advice Officer:

Hi, I’m Carla.

I’ve been a Money Advice Officer for over four years and currently support customers in the Little Lever, Kearsley & Tonge Moor areas.

Header image of Jo-Anne Maycox, Money Advice Officer.'

Jo-Anne Maycox - Money Advice Officer:

Hi, I’m Jo-Anne.

I've worked for Bolton at Home for over nine years and have been a Money Advice Officer now for over four years.

I've recently successfully completed the Certificate In Money Advice Practice qualification and currently support customers in the Brownlow Way & Johnson Fold areas.

Header image of Emma Jones, Money Advice Officer.'

Emma Jones - Money Advice Officer:

Hi, I’m Emma.

I've been a Money Advice Officer for over five years and I support customers in the Blackburn Road area.

I previously worked for Bolton Council as part of the Access Bolton team delivering housing benefit and council tax advice.

Header image of Karlston Kirk, Money Advice Officer.'

Karlston Kirk - Money Advice Officer:

Hi, I’m Karlston.

I’ve been a Money Advice Officer for over four years and currently support customers in the Farnworth area.

Header image of Tracey Wylie, Money Advice Officer.'

Tracey Wylie - Money Advice Officer:

Hi, I’m Tracey.

I've been a Money Advice Officer for over six years and support customers in the Breightmet area.

Header image of Leanne Crompton, Money Advice Officer.'

Leanne Crompton - Money Advice Officer:

Hi, I’m Leanne.

I’ve been a Money Advice Officer for over five years and currently support customers in the Horwich and Westhoughton areas.

Decorative header image reading 'Pregnant or have a child under four? Here's an important update from our Money Advice Team'

If you're pregnant or have a child under four, our Money Advice Team would strongly recommend checking if you're entitled to £17+ a month in 'Healthy Start' payments to help with food costs:

More than 215,000 people are missing out on Healthy Start prepaid cards offering at least £4.25 a week to spend on healthy food, milk and vitamins. If you’re eligible**, you’ll be sent a Healthy Start card with money on it that you can use in some UK shops. The NHS will add your benefit onto this card every four weeks.

You can use your card to buy:

  • plain liquid cow’s milk
  • fresh, frozen, and tinned fruit and vegetables
  • fresh, dried, and tinned pulses
  • infant formula milk based on cow’s milk

You can also use your card to collect:

  • Healthy Start vitamins – these support you during pregnancy and breastfeeding
  • vitamin drops for babies and young children – these are suitable from birth to four years old