Decorative header image reading 'Got money worries? Our Money Advice Team's got your back. Just ask.'

Hayley, our Money Advice Team Manager, talks about how she and her team can help:

Here's Hayley to talk you through some of the things our team can help with. Please get in touch if you think you could use our support.

Money Advice Team

Our Money Advice Team offer free, confidential and independent advice on a full range of money matters.

In 2022/23, we secured £11 million in financial benefits and supported over 2,700 families. If you have money worries, asking for help is not always easy, but once you do, we'll help you every step of the way.

If you live in a Bolton at Home or Arcon Housing Association property, you can contact our Money Advice Team on 01204 328000 or email them using moneyadviceteam@boltonathome.org.uk. They'll reassure you and will be able to provide free, non-judgemental, and confidential support.

Need money help but don't live in a Bolton at Home or Arcon Housing Association property?

We're still here to help even if you're not a Bolton at Home tenant or you aren't currently living in one of our properties. Just contact Robynne Grundy- Money, Debt and Welfare Benefits Advisor (from our social enterprise subsidiary, Starts with you) on 07384 113160 or email robynne.grundy@startswithyou.org.uk.
 

Bolton at Home logo   Starts with you logo

What can we help you with?

Tap on the tiles below for answers to some of the questions we're asked most frequently:

More things we can help with:

Meet the team header

Decorative header text reading 'Meet the team'

Header image of Hayley Lord, our Money Advice Team Manager.'

Hayley Lord - Money Advice Team Manager:

Hi, I’m Hayley.

I manage Bolton at Home's Money Advice Team, where we support customers year-on-year with financial savings and ongoing support.

We offer a range of services including benefit entitlement checks, benefit application support, appeals, tribunals, debt management, negotiation with creditors, budgeting, and so much more.

Please don’t hesitate to contact us on 01204 328000 to arrange an appointment with one of our advisors and we'll be more than happy to help.

Header image of Laura Booth, Money Advice Officer.'

Laura Booth - Money Advice Officer:

Hi, I’m Laura.

I've been a Money Advice Officer for over six years and currently support customers in the Johnson Fold and Horwich areas.

Header image of Carla Graveson, Money Advice Officer.'

Carla Graveson - Money Advice Officer:

Hi, I’m Carla.

I’ve been a Money Advice Officer for over three years and currently support customers in the Brownlow Way, Blackburn Road, Breightmet, and Little Lever areas.

Header image of Gemma Litherland, Money Advice Officer.'

Gemma Litherland - Money Advice Officer:

Hi, I’m Gemma.

I've been a Money Advice Officer for three years and currently support customers in the Farnworth, Kearsley, Great Lever and Deane areas.

Header image of Jo-Anne Maycox, Money Advice Officer.'

Jo-Anne Maycox - Money Advice Officer:

Hi, I’m Jo-Anne.

I've worked for Bolton at Home for over eight years and have been a Money Advice Officer now for over three years.

I've recently successfully completed the Certificate In Money Advice Practice qualification and currently support customers in the Tonge Moor and Westhoughton areas.

Header image of Emma Jones, Money Advice Officer.'

Emma Jones - Money Advice Officer:

Hi, I’m Emma.

I've been a Money Advice Officer for over four years and I support customers in the Farnworth area.

I previously worked for Bolton Council as part of the Access Bolton team delivering housing benefit and council tax advice.

Header image of Karlston Kirk, Money Advice Officer.'

Karlston Kirk - Money Advice Officer:

Hi, I’m Karlston.

I’ve been a Money Advice Officer for over three years and currently support customers in the Breightmet area.

Header image of Tracey Wylie, Money Advice Officer.'

Tracey Wylie - Money Advice Officer:

Hi, I’m Tracey.

I've been a Money Advice Officer for over five years and support customers in the Breightmet and Blackburn Road areas.

Header image of Leanne Crompton, Money Advice Officer.'

Leanne Crompton - Money Advice Officer:

Hi, I’m Leanne.

I’ve been a Money Advice Officer for over four years and currently support customers in the Tonge Moor and Westhoughton areas.

Decorative header image reading 'Pregnant or have a child under four? Here's an important update from our Money Advice Team'

If you're pregnant or have a child under four, our Money Advice Team would strongly recommend checking if you're entitled to £17+ a month in 'Healthy Start' payments to help with food costs:

More than 215,000 people are missing out on Healthy Start prepaid cards offering at least £4.25 a week to spend on healthy food, milk and vitamins. If you’re eligible**, you’ll be sent a Healthy Start card with money on it that you can use in some UK shops. The NHS will add your benefit onto this card every four weeks.

You can use your card to buy:

  • plain liquid cow’s milk
  • fresh, frozen, and tinned fruit and vegetables
  • fresh, dried, and tinned pulses
  • infant formula milk based on cow’s milk

You can also use your card to collect:

  • Healthy Start vitamins – these support you during pregnancy and breastfeeding
  • vitamin drops for babies and young children – these are suitable from birth to four years old