Our Money Advice Team header
Money Advice Team
Our Money Advice Team offer free, confidential and independent advice on a full range of money matters to anyone living in a Bolton at Home property.
In 2019/20, we secured £6.2 million in financial benefits and supported over 1000 households. If you have money worries, asking for help is not always easy, but once you do, we will help you every step of the way.
We can help you with the following:
- Money worries
- Managing the money you have in a better way
- Working out which debts to pay first
- Where to access affordable credit - Hoot Credit Union
- Accessing and managing your bank account
- Dealing with baliffs
- How to prevent debt
- Emergency help with fuel, food or essential household items
- Dealing with loan sharks
- Access to lots of template letters and information leaflets
- Local Welfare Provision
- Getting all the right income and benefits entitlement
- Lowering your gas, electric and water bills
Meet the team
Hayley Lord
I’m Hayley and I manage the Money Advice Team. I’ve managed the Money Advice Team for the last seven years, where we have supported customers year on year with financial savings and ongoing support.
We offer a range of services including benefit entitlement checks, benefit application support, appeals, tribunals, debt management, negotiation with creditors, budgeting and so much more.
Please don’t hesitate to contact us on 01204 328000 to arrange an appointment with one of our advisors and we will be happy to help.
Rachel Carroll
Hi, my name's Rachel.
I'm a Welfare Rights Officer and I currently support customers with benefit and welfare advice from across Bolton including non-Bolton at Home tenants.
Emma Jones
Hi i'm Emma and I have been a Money Advice Officer for just under four years and I support customers in the Farnworth area.
I previously worked for Bolton Council as part of the Access Bolton team delivering housing benefit and council tax advice.
Carla Taylor
Hi, i'm Carla. I’ve been a Money Advice Officer for two years and I currently support customers in the Blackburn Road and Brownlow way area.
Gemma Litherland
Hi I’m Gemma, I've been a Money Advice Officer for almost a year now. I currently support customers Farnworth and Kearsley area.
Jo-Anne Maycox
Hi, I'm Jo-Anne and I've been a Money Advice Officer for just over a year and support customers in the Tonge Moor area.
Laura Booth
Hi, my name's Laura. I’ve been a Money Advice Officer for four years and I currently support customers in the Johnson Fold area.
Karlston Kirk
Hi, I’m Karlston. I’ve been a Money Advice Officer for three and a half years.
I currently support customers in the Breightmet area.
Ogechi Ajet
Hi, I'm Ogechi and i've been a Money Advice Officer for six years.
I support customers in the Deane and Great Lever areas.
Tracey Wylie
Hi i'm Tracey. I've been a Money Advice Officer for three years and I support customers in the Breightmet area.
Leanne Crompton
Hi, my name is Leanne. I’ve been a Money Advice Officer for two years and I currently support customers in the Tonge Moor and Westhoughton area.