Bolton at Home on air!

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We've partnered with Bolton FM to bring exclusive interviews from our staff live on-air and in podcast format post-broadcast.

We do this to give listeners more of an insight into how we work to address our organisational objectives from just some of the staff that help make it happen.

If you missed our broadcasts- don't worry! You can listen to them in podcast format below.

Latest podcasts header

Latest podcasts header

Lisa Charles - Director of Business Services

Lisa Charles

Lisa Charles - Director of Business Services

3 January 2020, 11:00am, 28 mins

Lisa oversees a diverse portfolio that includes IT, information governance, our Contact Centre and Customer Care Teams, and marketing, public affairs and communications.

Lisa’s responsibilities include driving forward our digital agenda for the benefit of colleagues and customers, ensuring we meet our legal compliance requirements for data protection, providing a first-class customer service experience and supplying timely and relevant information via our website, publications and social media platforms.

Alongside her role with us, Lisa is also a trustee of BACKUP and Regional Councillor at the CBI (Confederation of British Industry).

In her podcast, Lisa talks with Bolton FM about some of the ways our staff have made a difference in our communities, as well as The Bolton Family's new 'Hope for Change' initiative and more!

Click or tap below to listen:

Gemma Parlby - Director of Housing Services

Gemma Parlby Gemma Parlby - Director of Housing Services

3 October 2019, 12:00pm, 25 mins

Starting out as a Furnished Accommodation Officer for Rochdale Council, Gemma has now worked in housing for over 18 years.

Before she initially joined us as a Community Housing Manager, Gemma had also worked with Irwell Valley and Rochdale Boroughwide Housing, helping to deliver their regeneration programmes. Along with her current role with us as Director of Housing Services, she is currently the chair of the GMHP’s (Greater Manchester Housing Providers) supported housing group and a trustee of Bolton Community Transport and Furniture Services.

Gemma’s director role covers all aspects of housing management, including allocations, Revenue Services, debt and money advice, estate and tenancy enforcement, antisocial behaviour, mediation, older peoples’ services, our Careline community alarm service, concierge, support and safeguarding services and contracts.

Gemma talks with Bolton FM about her role and how we go beyond the bricks and mortar to address complex needs in the borough.

Click or tap below to listen: