Bolton at Home on air!

An image displaying the Bolton FM logo. You can click it to visit Bolton FM's website (link opens in a new window).

We've partnered with Bolton FM to bring exclusive interviews from our directors live on-air and in podcast format post-broadcast.

We do this to give listeners more of an insight into how we work to address our organisational objectives from just some of the staff that help make it happen. Click here to see our organisational objectives on the About page.

If you missed our broadcasts- don't worry! You can listen to them in podcast format below. We'll be adding more podcasts to this page after each broadcast, so stay tuned for more!

Latest podcasts header

Decorative header reading "Podcasts (newest first)".

Warren Brierley, Gemma Parlby, and Craig Hardman

Portrait image of Warren Brierley, our Head of Customer Experience Warren Brierley - Head of Customer Experience
As our Head of Customer Experience, Warren acts as the 'internal voice' of our customers, taking the lead on the development of our Customer Strategy.

As the lead of our Contact Centre, Warren helps to deliver high quality customer contact through a range of services.

 

 

Portrait of Gemma Parlby, Director of Housing ServicesGemma Parlby - Group Director of Housing and Customer Services
Starting out as a Furnished Accommodation Officer for Rochdale Council, Gemma has now worked in housing for over 18 years.

Gemma has also worked with Irwell Valley and Rochdale Boroughwide Housing, helping to deliver their regeneration programmes. Along with her current role with us as Director of Housing Services, she is currently the chair of the GMHP’s (Greater Manchester Housing Providers) supported housing group and a trustee of Bolton Community Transport and Furniture Services.

 

 

 

Portrait of Craig Hardman, our Head of Homefinder Services

Craig Hardman - Head of Homefinder Services
As our Head of Homefinder Services, Craig’s team allocate all of Bolton at Home’s available properties within Bolton and the North West.

Homefinder Services also provides a front facing service that enables and supports customers in making changes to their tenancy when needed.

The Homefinder service is driven by a desire to welcome new customers to their home and ensure that customers are signposted to the range of services offered by Bolton at Home. Members of the team are committed to developing and delivering the most effective services for our customers.

Craig began his career with Bolton Council in January 1993, moving into Housing in 2000 and becoming part of the senior management team in 2008.

Craig is Bolton at Home’s Armed Forces Champion and has led on a number of Greater Manchester Homelessness projects in addition to supporting local Homeless Projects.

Outside of Bolton at Home, Craig is a volunteer football coach and coaches a Under 9’s football team and is a keen footballer himself!

Listen to Warren, Gemma, and Craig's show

Tuesday 5 October 2021, 11am, 9 mins
In this podcast, you'll hear Warren and Gemma talk about how we're working to make our customer feedback processes even better (in recognition of National Customer Service Week 2021), as well as how we've worked- and continue to work- to tackle homelessness in and around Bolton.

Click or tap below to listen:

Noel Sharpe, Carrie Riley, and Shauna Morton

Portrait image of Noel Sharpe, our Deputy Chief Executive. Noel Sharpe - Deputy Chief Executive
Noel has been working in the sphere of social housing in the northwest for more than 15 years at a senior level, having previously worked in London for 10 years before that. Her experience spans all aspects of general needs and supported housing management, property maintenance and investment, regeneration and new homes development.

Noel has a keen interest in the health and wellbeing, and financial inclusion agendas and how these two very important factors can directly help to improve the lives of customers and the communities and neighbourhoods we serve.

 

Photo of Carrie Riley, our Employment and Enterprise ManagerCarrie Riley - Employment and Enterprise Manager
Carrie is our Employment and Enterprise Manager and has worked with us for over 10 years. She previously worked within a social regeneration setting and came to Bolton at Home to specialise in employment, skills and enterprise. Helping people become economically active motivates Carrie to design and deliver the most effective services for customers. 
 
She's all about helping our customers get back into work or get a better job. 

 

Portrait image of Shauna Morton, head of Community Investment at Bolton at Home. Shauna Morton - Head of Community Investment
Shauna currently oversees our Community Investment Team, which provides a front facing service that enables and supports the transformation of lives of both tenants and their communities by focusing on the long term sustainability of our neighbourhoods and their ability to respond resiliently to change.

The Community Investment team is made up of officers - with community-focused roles in Community Development, Percent for Art, Peer Navigators and a number of externally funded Programmes & Partnerships - who are truly passionate about working with communities to bring about positive change. Click here to meet the Community Investment Team.

Listen to Noel, Carrie, and Shauna's podcast

Thursday 29 July 2021, 11am, 24 mins
Hear Noel talk about our gradual approach to reopening services (July/August 2021), while Carrie covers what Bolton residents can expect from our wide-ranging employment support services, and Shauna touches on the many ways our Community Investment colleauges are bringing summer excitement to communities across Bolton.

Click or tap below to listen:

Rob Andrews and James Edgington (Bolton Pride)

Portrait image of Rob Andrews, our People Development Manager Rob Andrews - People Development Manager
Rob Andrews is our People Development Manager and joined us in 2017.

He and his team look after the training needs of all our staff right across the Bolton at Home group. Since joining the organisation- and his involvement with Bolton Pride- the numbers of those people involved both from customers and staff has increased to over 200 at the last Pride parade in 2019.

Diversity and Inclusivity is high on Rob's agenda. As an openly gay man, he's proud to work for a company like Bolton at Home that actively promotes inclusivity and respect for each persons own personal differences. He's one of the main leads in the company's Bring Your Best Self To Work programme, which is heavily focused on respecting and understanding differences. He's passionate about fairness for all- whatever that looks like- and has actively promoted this not just in his work with training, but with engagement in the business, and also for our customers as well.

Portrait image of James Edgington, Festival Director for Bolton Pride James Edgington - Festival Director, Bolton Pride
James is a freelance theatre director and co-founder of Bolton Pride. James heads up all aspects of the Bolton Pride festival along with the outreach programmes that the organisation offers. 

Listen to Rob and James' podcast

Thursday 17 June 2021, 11am, 22 mins
Hear Rob and James discuss what Pride means to Bolton- and Bolton at Home- during Pride Month 2021 (June).

Click or tap below to listen:

Craig Tyldesley and David Batten (Hoot Credit Union)

Portrait image of Craig Tyldesley, Head of Revenue Services at Bolton at Home Craig Tyldesley - Head of Revenue Services (Bolton at Home)
As part of his role, Craig oversees our Money Advice and Income Management teams.

Follow Craig on Twitter: @CraigT_BaH





 



Portrait image of David Batten, Chief Executive Officer of Bolton's Hoot Credit Union David Batten - Chief Executive Officer of Bolton's Hoot Credit Union
David's the CEO of Hoot Credit Union, which is based in Bolton's Victoria Square and has been operating for over 17 years.

Hoot's a financial cooperative, meaning its 4,500+ members save money together, and use it to provide affordable loans to one another.

If you'd like to learn more about what Hoot can do for you, listen to the podcast below, then visit www.wisewithmoney.org.uk.

Follow David on Twitter @HootCU_David

Listen to Craig and David's podcast

Thursday 20 May 2021, 11am, 20 mins
If you or someone you're close would like to save or borrow money, it's comforting to know Bolton's fantastic Hoot Credit Union's here to help. With around 4,500 members as of May 2021, Hoot's trusted by people across the borough to help them be 'wise with money'.

In this podcast, you'll hear how we work closely with Hoot to champion them as a safe and legal alternative to dodgy, illegal lenders.

Click or tap below to listen:

Introducing the MiniCineMagic project!

Image of a poster used to promote the MiniCineMagic project. For more details on the project, listen to our podcast or visit www.boltonathome.org.uk/bolton-at-home-news/mini-arts-project-will-share-your-news-4905/. We’ve teamed-up with local visual arts duo Illuminos to bring a socially distanced pop-up arts project to the borough featuring a vintage Mini Cooper. 

The ‘MiniCineMagic’ initiative will see an old-style 1990 Mini touring the borough to project images and video featuring people’s good news on homes and buildings.

The Mini will tour Bolton after sunset from Tuesday 16 March. We’ll share more details of the neighbourhoods being visited and live stream it from our Bolton at Home Communities Facebook page.

To learn all about the project and how to get involved, give the podcast below a listen. You'll hear from Housing Arts Officers Gaynor Cox and Shonagh Ingram from our Community Investment Team, along with brothers Rob and Matt Vale from Illuminos (https://www.illuminos.co.uk/).

Click here to read more about the MiniCineMagic project.

Listen to the MiniCineMagic podcast

Wednesday 10 March 2021, 11am, 29 mins
Learn all about the innovative 'MiniCineMagic' project, which began in March 2021. This podcast features Gaynor and Shonagh, Housing Arts Officers from our Community Investment Team, as well as brothers Rob and Matt from Illuminos (
https://www.illuminos.co.uk/).

Click or tap below to listen:

Noel Sharpe - Deputy Group Chief Executive Officer

A photo of Noel Sharpe, our Deputy Group Chief Executive Officer. Noel has been working in the sphere of social housing in the northwest for more than 15 years at a senior level, having previously worked in London for 10 years before that. Her experience spans all aspects of general needs and supported housing management, property maintenance and investment, regeneration and new homes development.

Noel has a keen interest in the health and wellbeing, and financial inclusion agendas and how these two very important factors can directly help to improve the lives of customers and the communities and neighbourhoods we serve.

Listen to Noel's podcast (w Dave 2021)

Thursday 25 February 2021, 11am, 32 mins
In this podcast, Noel's joined by Dave Bagley (Chief Executive of Urban Outreach Bolton) to discuss how we and our partners in/around Bolton have banded together to support Bolton's humanitarian response to COVID. To learn more about Urban Outreach Bolton, click here.

Click or tap below to listen:

Listen to Noel's podcast

Friday 26 June 2020, 10:30am, 7 mins
As well as being our Deputy Chief Executive, Noel's also chair of the Bolton Econmic Prosperity group, which focusses on making the most of Bolton's 2030 Vision. She chats with Bolton FM's Keith about creative approaches to supporting Bolton's smaller/independent businesses in light of the pandemic- including helping them to reopen safely and taking more of what they do to the web.

Click or tap below to listen:

Hayley Lord - Money Advice Team Manager

Portrait image of Hayley Lord, Manager of our Money Advice Team

Hayley’s our Money Advice Manager and won the 'Inspirational Employee' title during 2020's Direct Works Forum Awards ceremony. 

Her well-deserved win really painted a vivid picture of just how good she is at looking after her team. She joined Bolton at Home as a Management Support Officer before progressing to her current position as Money Advice Manager in 2014- and the fact that seven members of Hayley’s team independently nominated her for the award speaks a thousand words as to just how much of an ‘Inspirational Employee’ she really is.

“I’d just like to say a huge thank you to my team for nominating me. I’m genuinely thrilled to have won.”

Hayley’s skill in both leading and supporting the Money Advice Team has not only resulted in happy colleagues- but happy customers, too. During 2019 to 2020, the team supported over 1,300 households to secure a total of £6.5 million in financial gains, and they’re here for you or someone you know, too. Click here to learn more about how our Money Advice Team can help.

Listen to Hayley's Podcast

Tuesday 26 January 2021, 11:20am, 20 mins
In her interview with Bolton FM, you'll hear Hayley talk all about how our Money Advice Team could help you or someone you care about. Hayley also chats about our 2021 'Pension Top Up' campaign, which aims to encourage around 43,000 people who haven't claimed their share of £76 million in Pension Credits to claim theirs. Tom, our Energy Advisor (from Starts with you) gets a mention, too. Listen below and see how we could help.
 
Click or tap below to listen:

Jon Lord - Group Chief Executive Officer

Portrait of Jon Lord, Bolton at Home CEO After initially working as a funeral director, Jon made the leap into housing in 1987 and gained his wealth of experience with a wide variety of roles in management and tenant participation.

Jon became a Chief Officer at Bolton Council in 2001 and has been the Chair of the Greater Manchester Consortium for refugees and asylum seekers since that time.  In addition, he had a unique joint role across the Local Authority, ALMO (Arms Length Management Organisation) and Strategic Housing Partnership, managing a wide range of housing services as well as responsibility for the development of affordable housing.

He was awarded an OBE in 2007 for services to housing.

In April 2010, Jon became our Chief Executive, while we were still an ALMO, and has led our transition from ALMO to a registered housing provider and charity, and now charitable community benefit society, delivering a wide range of housing and community based services across all neighbourhoods in Bolton.

Jon is also Chair of Greater Manchester Housing Providers, a partnership of 27 housing organisations, including Bolton at Home, which together house over half a million of the city region’s residents. GMHP members share a common set of values and goals to provide quality affordable homes, tackle homelessness, reduce pressures on health and social care, support local communities, contribute to the Greater Manchester economy and help people into employment.

View Jon's Linkedin profile here

Follow Jon on Twitter @JonL_BaH

Listen to Jon's Podcast (Climate Emergency Survey)

Friday 4 December 2020 (Climate Emergency Survey), 11:00am, 13 mins
Jon discusses with Bolton FM's Keith Harris around how he's chairing a Bolton 2030 Vision group which focusses on tackling climate change in the borough. Click here to learn more about the Climate Change survey Jon mentions in his podcast. 

Click or tap below to listen:

Listen to Jon's Podcast (Food and Drink Festival)

Saturday 29 August 2020 (broadcast during Bolton Food and Drink Festival), 10:00am, 8mins
Hear Jon talk about why we sponsor 2020's Virtual Bolton Food and Drink Festival, which we believe creates a more 'vibrant' town, along with a quick update on how we're continuing to safely respond to COVID-19.

Click or tap below to listen:

Listen to Jon's Podcast

Thursday 4 June 2020, 12:00pm, 21 mins
In his podcast, Jon talks all about the impact the pandemic has had on what we do, including furlough, staff working from home, delivering our services differently, and how we plan to operate going forward. Jon also talks about how our staff have been volunteering alongside partners in The Bolton Family to deliver around 800 food parcels a week to those in need. Wanderers fans: stick around until the end to hear Jon's thoughts on football!

Click or tap below to listen:

Lubna Taj Malik - Director of HR and People Development

Listen to Lubna's Podcast

Wednesday 16 September 2020, 11:00am, 27 mins
Listen to Lubna's Podcast below.

Click or tap below to listen:

Tony Cottam and Carrie Riley

A photo of Tony Cottam, Head of Employment and Enterprise and UCAN centres

Tony Cottam - Head of Employment and Enterprise and UCAN Centres.
Tony came to work for Bolton at Home 14 years ago as a UCAN Centre Manager because he loved the UCAN centres' informal approach and their absolute focus on customer service. Having had over 70 jobs he feels he's perfectly placed to head up a service where we offer help to those looking for work.

He's passionate about the work he does and heads up a team that's full of people who care deeply about improving the lives of our customers. What drives him and his team is that nobody should be disadvantaged because of where they live. He says, ‘Talent is everywhere but opportunities aren’t and our task is to provide the platforms and the networks of support so that our customers can get those opportunities that would otherwise be denied’.
 

Photo of Carrie Riley, our Employment and Enterprise Manager Carrie Riley - Employment and Enterprise Manager
Carrie is our Employment and Enterprise Manager and has worked with us for over 10 years. She previously worked within a social regeneration setting and came to Bolton at Home to specialise in employment, skills and enterprise. Helping people become economically active motivates Carrie to design and deliver the most effective services for customers. 
 
She's all about helping our customers get back into work or get a better job.

Listen to Tony and Carrie's Podcast

Thursday 6 August 2020, 11am, 21 mins
Hear Tony and Carrie talk all about how the Employment and Enterprise team and our UCAN centres can help out- even during a pandemic. Because they're not driven by numbers or strict targets, the team takes time to listen to what customers need, and pulls together resources to meet these needs.

Learn more about our Employment and Enterprise team at: www.boltonathome.org.uk/getting-into-work

Click or tap below to listen:

Edward Mellor - Executive Director of Finance

Portrait of Edward Mellor, Executive Director of Finance

Edward trained as an accountant at Trafford Council before joining Stockport Council where he looked after the accounts of the council housing prior to joining Bolton at Home in July 2003.

Edward was appointed a Chief Officer at Bolton at Home in 2016 having been part of the team which saw the transfer of the housing stock from Bolton Council in 2011. Edward leads on business and financial planning, treasury management & fraud and risk management.

Edward completed 9 years as a board member at Adactus Housing Group in 2017 and is also a governor at Little Lever Academy.

Listen to Edward's Podcast

Thursday 12 March 2020, 12:00pm, 20 mins
In his podcast, Edward talks about rents, what we've achieved through our Development Programme, ensuring value for money, and some of our plans going forward.

Click or tap below to listen:

Lisa Charles - Director of Business Services

Portrait of Lisa Charles, Director of Business Services

Lisa oversees a diverse portfolio that includes IT, information governance, our Contact Centre and Customer Care Teams, and marketing, public affairs and communications.

Lisa’s responsibilities include driving forward our digital agenda for the benefit of colleagues and customers, ensuring we meet our legal compliance requirements for data protection, providing a first-class customer service experience and supplying timely and relevant information via our website, publications and social media platforms.

Alongside her role with us, Lisa is also a trustee of BACKUP and Regional Councillor at the CBI (Confederation of British Industry).

Listen to Lisa's Podcast

Friday 3 January 2020, 11:00am, 28 mins
In her podcast, Lisa talks with Bolton FM about some of the ways our staff have made a difference in our communities, as well as The Bolton Family's new 'Hope for Change' initiative and more!

Click or tap below to listen:

Gemma Parlby - Group Director of Housing and Customer Services

Portrait of Gemma Parlby, Director of Housing Services

Starting out as a Furnished Accommodation Officer for Rochdale Council, Gemma has now worked in housing for over 18 years.

Before she initially joined us as a Community Housing Manager, Gemma had also worked with Irwell Valley and Rochdale Boroughwide Housing, helping to deliver their regeneration programmes. Along with her current role with us as Director of Housing Services, she is currently the chair of the GMHP’s (Greater Manchester Housing Providers) supported housing group and a trustee of Bolton Community Transport and Furniture Services.

Gemma’s director role covers all aspects of housing management, including allocations, Revenue Services, debt and money advice, estate and tenancy enforcement, antisocial behaviour, mediation, older peoples’ services, our Careline community alarm service, concierge, support and safeguarding services and contracts.

Listen to Gemma's Podcast

Thursday 3 October 2019, 12:00pm, 25 mins
Gemma talks with Bolton FM about her role and how we go beyond the bricks and mortar to address complex needs in the borough.

Click or tap below to listen: