Support if you're facing domestic abuse and violence

We understand that some of our customers may face challenging situations, including domestic abuse and violence. We want you to know that you’re not alone and there are resources available to help.

In an emergency:

If you’re at immediate risk from a partner or family member, please get to a place of safety and contact the Police on 999.

Emergency accommodation:

Please note that Bolton at Home doesn’t have access to emergency temporary accommodation. If you need emergency accommodation, please contact your Local Authority Housing Options Team. You can tap here to find your local council on the gov.uk website.

In Bolton, the Bolton Council Housing Options phone number is 01204 335 900 and the team is based at Bolton Town Hall. People in desperate situations can present in person during business hours.

Non-emergency support in Greater Manchester

For non-emergency support, there are local and regional partner organisations that can provide assistance:

In Bolton:

Fortalice:

You can reach them on 01204 365 677 (24-hour line), or visit their website at www.fortalice.org.uk (link opens in a new tab).

Endeavour:

You can reach them on 01204 394 842 (office hours are 9:30am to 5:00pm and there is an out of hours answer service), or visit their website at www.endeavourproject.org.uk (link opens in a new tab).

In Greater Manchester:

Manchester Women's Aid:

You can reach them on 0161 660 7999 or email referrals@manchesterwomensaid.org. You can also visit their website at www.manchesterwomensaid.org/get-help (link opens in a new tab).

Greater Manchester Domestic Abuse Helpline:

You can call the helpline on 0800 254 0909 or visit their website at www.domesticabusehelpline.co.uk/our-services/greater-manchester-domestic-abuse-helpline (link opens in a new tab) for more information.

We Are Survivors:

A voluntary sector organisation that aims to create and facilitate safe spaces for male survivors of abuse. You can call the helpline on 0808 500 2222 or visit their website at www.wearesurvivors.org.uk (link opens in a new tab) for more information.

National links and numbers

The National Domestic Abuse Helpline:

You can access the National Domestic Abuse Helpline by calling: 0808 2000 247
Tap here to visit The National Domestic Abuse Helpline website (link opens in a new tab).

Refuge:

Tap here to visit the Refuge website (link opens in a new tab).
To access Refuge's national domestic abuse helpline for women, call: 0808 200 0247

RESPECT:

Tap here to visit the RESPECT website (link opens in a new tab).
To access RESPECT's national domestic abuse helpline for men, call: 0808 801 0327 

GALOP:

Tap here to visit the GALOP website (link opens in a new tab).
To access the National LGBT+ domestic abuse helpline, call: 0800 999 5428

Victim support:

Tap here to visit the Victim Support website (link opens in a new tab).
You can access Victim Support's Supportline by calling: 0808 1689 111

National Stalking Helpline (advice for victims):

You can access the National Stalking Helpline by calling: 0808 802 0300
Tap here to visit the National Stalking Helpline website (link opens in a new tab).

Other useful resources

See more useful numbers on the Greater Manchester Police website:

Tap here to see more useful numbers on the Greater Manchester Police website (link opens in a new tab).

Women’s Aid Live Chat:

You can contact Women’s Aid via their live chat.
Tap here to start a live chat with Women's Aid (link opens in a new tab).

Women’s Aid: The Survivor's Handbook:

Tap here to view the Women's Aid Survivors Handbook (link opens in a new tab).

This is available in 11 other languages and audio version. You can use the menu on the page linked above to select an alternative language.

Safeguarding concerns

If you’re unsure about a potential safeguarding matter, you can still message us through safeguarding@boltonathome.org.uk or visit our www.boltonathome.org.uk/safeguarding page for more information.

We’re committed to supporting our customers and we encourage you to make use of these resources if you need them.