News from Bolton at Home

Here you'll find our most recent news articles, from important tenant updates and new housing developments, to new community initiatives and activities.

Good to know if you're a customer

  1. Keeping things the same at our Valley House office

    Read on for an update on our Valley House office opening arrangements as of April 2024.

    11 Apr 2024 08:00
  2. We currently have properties for sale in The Haulgh, Horwich, Great Lever, Kearsley, Westhoughton, Darwen (by auction)

    We currently have properties for sale in The Haulgh, Horwich, Great Lever, Kearsley, Westhoughton, Darwen (by auction).

    For more information on these properties, tap here: www.boltonathome.org.uk/properties-for-sale.

    08 Apr 2024 08:00
  3. Free activities for you and the kids during the Easter holidays (2024)

    Looking for some free family activities for you and the kids to get involved in during the Easter holidays..? We’ve still a handful of events planned for next week (week commencing Monday 8 April 2024).

    Read on for details of upcoming events.

    04 Apr 2024 12:00
  4. Bolton at Home and Arcon complete merger and reveal future name

    Bolton at Home and Arcon complete merger and reveal future name

    We’ve officially come together as of 31 March 2024. You might remember that we put forward this proposal last February. We thought about how could achieve more together, and decided to be one team. This has now become a reality after we consulted Arcon’s customers and following Board approval. We’re also excited to tell you that we’ll change our name to Be One Homes starting from April 2025. This new name shows our commitment to working together as one team. Please read on for details.

    02 Apr 2024 10:00
  5. Live in one of our high-rise buildings? You can join our Resident Building Safety Panel

    If you live in one of our high-rise buildings (at least seven stories, or 18 metres in height**), why not join us and your neighbours in making sure your building is as safe and accessible as possible? Read on for details on joining our new Resident Building Safety Panel. 

    15 Mar 2024 08:00
  6. Celebrating (over) five years of our Peer Navigator project

    There were laughs and smiles all round last Thursday, 29 February, as we held a special event to celebrate (over) five years since the launch of our Peer Navigator project in 2018. Read on for photos and further details.

    04 Mar 2024 14:00
  7. What’s happening with the Johnson Fold UCAN Centre building and why

    Photo of the building on Johnson Fold Avenue that has been our Johnson Fold UCAN Centre

    In December 2023, we announced the closure of the Johnson Fold UCAN Centre on Johnson Fold Avenue. The reasons were low usage and the availability of other community support services in the area, including our pop-up UCAN service at Sabden Garden.

    We’ve now decided to sell the building. Read on for more details.

    01 Mar 2024 11:00
  8. Understanding the 53-week rent year

    Questions and answers about the 53-week rent year

    We charge rent on a weekly basis. Around every five to six years, there’s an extra week in the rent year to align with the calendar year. This will be the case for 2024/2025. Please read on for details.

    20 Feb 2024 11:00
  9. Free local activities for you and yours this February half term (2024)

    Looking for things for you and yours to get up to over this February half term? Here’s some of the activities we’re involved with.

    09 Feb 2024 16:00
  10. Remembering Olwyn

    Remembering Olwyn Cunliffe

    We wanted to take a moment to pay tribute and say thank you to Olwyn Cunliffe, who recently passed away. Read on for details.

    26 Jan 2024 14:00
  11. Our revised business plan: a road-map for the next few years

    An updated version of our business plan for 2023 to 2028

    ‘Our Plan’ outlines how we work to create homes and communities we can all be proud of.

    While it’s not a brand new edition, we’ve recently updated some parts of our 2023-2028 plan with latest facts and figures to show our progress and commitment to transparency and customer satisfaction. Read on for details.

    16 Jan 2024 11:00
  12. Important update for Valley House visitors

    We want to let you know of an upcoming change. From Friday 12 January until the end of March, our Valley House office, including reception, will be closed on Fridays. Read on for further details.

    03 Jan 2024 08:00
  13. Johnson Fold UCAN Centre building to close and where to get help

    We want to let you know that Johnson Fold UCAN Centre on Johnson Fold Avenue will be closing indefinitely from Tuesday 19 December 2023.

    We also want to confirm other services available if you’d appreciate support in or near Johnson Fold. Read on for the details.

    15 Dec 2023 08:00
  14. Free activities for you and yours this Christmas (2023)

    Free activities for you and yours this Christmas (2023)

    We’ve got you covered if you’re looking for things for you and yours to get up to over Christmas. Here’s a full list of everything we’re involved with.

    05 Dec 2023 08:00
  15. Overview of our updated Repairs Policy

    You can find our updated Repairs Policy here: www.boltonathome.org.uk/repairs-service.

    We’ve recently made some updates to our policy, which we want to be clear about. We also understand that any changes can raise questions and concerns, so this article highlights what’s different now and the main parts of the policy to keep in mind. Read on for details.

    04 Dec 2023 08:00
  16. Residents help us transform a local park

    The site, formerly known as ABC Park, located on Platt Hill Road, was in a state of disrepair and not accessible for children and families. Read on for more details and photos.

    30 Nov 2023 08:00
  17. What's on for the 16 days against gender based violence campaign

    Saturday 25 November marked the start of the annual United Nations led 16 Days of Activism Against Gender-Based Violence campaign which highlights the need for more education, support and action to stop domestic abuse against women and girls.

    The campaign runs from 25 November through to 10 December and we’re working with our Bolton Family partners to hold a series of events over the 16 days for both the public and professionals. Read on for more details.

    27 Nov 2023 13:00
  18. Have your say on complaint handling: your opinion matters

    Have your say on complaint handling: your opinion matters

    The Housing Ombudsman and Local Government and Social Care Ombudsman want to hear from you about potential improvements to their Complaint Handling Code and related matters that may impact you.

    To learn more and participate in the questionnaire, visit www.housing-ombudsman.org.uk/complaint-handling-code-consultation-2023. Read on for details.

    06 Nov 2023 11:00
  19. Latest annual report for customers

    Latest annual report for customers, for April 2022 to March 2023

    Our annual report for you is here: https://bah.max-mediagroup.co.uk/annual-report-22-23

    30 Oct 2023 10:00
  20. Bolton at Home and Arcon: making good progress with our plans to become one organisation

    Merger process reaches significant milestone

    After successful consultation with Arcon customers, followed by securing board approval this month, Bolton at Home and Arcon Housing Association are set to merge and become a single housing association from April 2024. Read on for details.

    19 Oct 2023 11:00
  21. October half-term (2023): free local activities and affordable food offers

    We’ve got you covered if you’re looking for things for you and yours to get up to during the October Half Term holidays. Read on for a full list of everything we’re involved with, plus a look at some of the free/low-cost kids’ food offers we’re aware of.

    18 Oct 2023 15:00
  22. Worried about rising energy bills? Tom and Asif are here to help.

    Tom and Asif know that rising energy bills can be worrying; but they’re also experts at saving you money- including by applying for any grants or payments you might be entitled to (many people aren’t aware of these or don’t know how they work).

    Read on for a short video that'll talk you through some of the main ways they can help you or someone you care about.

    16 Oct 2023 13:00
  23. Remembering Noel

    Remembering Noel Spencer

    We join many others in saying goodbye and thank you to Noel Spencer MBE, who has sadly passed away. Read on for details.

    09 Oct 2023 10:00
  24. How we’re investing £3m to prevent damp and mould issues

    How we’re investing £3m to prevent damp and mould issues

    In June this year, the Greater Manchester Combined Authority received £15m from the Department of Levelling Up, Housing and Communities to improve the quality of social housing. Social housing providers across the city region were invited to apply for a share of the Social Housing Quality Fund. We were among the successful applicants and will receive £2.3m, which we’ll increase to £3m, to improve 934 homes.

    We’ve put together a Q&A to explain how we’ll use this money. Read on for details.

    26 Sep 2023 09:00
  25. Satisfaction surveys: your opinions really matter to us

    Details of tenant satisfaction surveys taking place from 25 September 2023

    Starting from Monday 25 September and over the next few weeks, around 800 tenants will be randomly selected for a short survey. Your insights will help us to understand how we’re doing and what we need to do better. Thank you in advance. Read on for details.

    11 Sep 2023 11:00
  26. Preventing holiday hunger and keeping kids active over summer

    We were among those who helped the Urban Outreach charity to provide Bolton Lunches for school age children, so no school meals during the summer break meant no problem for families.

    We pitched in to prepare food and drink lunch packs at the Humanitarian Hub on the Greenworks site that we share with Urban Outreach at Trinity Retail Park. And every weekday we handed out packs from collection sites across neighbourhoods.

    Read on to find out how many lunches were given out in six weeks.

    08 Sep 2023 08:00
  27. Remembering Eunice

    Remembering Eunice Rowley

    We wanted to take a moment to pay tribute to Eunice Rowley, who recently passed away, and remember and celebrate some of the incredible things she did. Read on for details.

     

    06 Sep 2023 10:00
  28. Share your views in a survey about new consumer standards

    Consumer standards consultation by the Regulator of Social Housing

    The Regulator of Social Housing invites you and other tenants to give your views on proposals for new consumer standards regarding quality of homes and services for tenants, which all providers would need to meet, at www.gov.uk/government/consultations/consultation-on-the-consumer-standards. Read on for details.

    04 Sep 2023 11:00
  29. Resolve Conflict Coaching sessions

    Do you keep quiet to avoid disagreements and falling out? Struggle to say or do the right thing in conflict? Feel as though you have too many arguments? Loose your temper too often? Does the thought of talking through a problem/dispute with someone make you feel anxious? Have you ever felt overwhelmed and avoided someone in a conflict situation for too long?

    If you answered yes to any of these questions (and you're a Bolton at Home tenant), our free Conflict Coaching service can help. Read on for details.

    31 Aug 2023 14:00
  30. Looking to move? Consider a home-swap

    Are you an existing tenant of ours? Looking to downsize/upsize your property, and/or move to a different location?

    We'd recommend considering a home-swap. Visit www.boltonathome.org.uk/mutual-exchanges to see how it works and steps on getting started.

    25 Aug 2023 13:00
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