Universal Credit was introduced by the Government to replace six existing benefits with a single payment.
It's paid monthly in arrears direct to your bank/building society account, which can take up to 5 weeks for your first payment.
Universal Credit will replace the following six benefits for all new claims:
- Income Support,
- Income-based Jobseekers Allowance
- Income-related Employment & Support Allowance
- Working Tax Credit,
- Child Tax Credit
- and Housing Benefit
If you do not have enough to live on while you wait for your first UC payment you can ask for an advance payment after you’ve made a claim. You can apply for an advance payment in your online account or through your Jobcentre Plus work coach:
Making your Universal Credit Claim
Universal Credit is claimed and managed online by GOV.UK - so you'll need to click here to make an online Universal Credit claim. As well as applying online you will also need to attend an interview at your local Jobcentre Plus.
- Click here to apply for Universal Credit on the GOV.UK website
- Click here to watch the 'Opening a Universal Credit Account' video on YouTube
You need the following information to make your claim:
- Valid email address / account
- Mobile phone number
- National Insurance number
- A bank or building society account (in your own name)
- Your Tenancy Agreement
- Details of your savings or other capital
- Details of any income that’s not from work (e.g. from an insurance plan)
- Details of any other benefits you’re getting
- Photo ID e.g. driving licence
You will also need these details for people who live in your home, e.g. your partner.
If you don’t have any of the information listed above, please contact Jobcentre Plus on 0800 328 5644 for help and advice on making an online claim.
The line is open Monday to Friday 8am to 6pm.
How will I receive my Universal Credit payments?
To receive Universal Credit you will need your own bank or building society account. Post Office accounts are not acceptable and you can not use anyone else's account to receive your payments (unless you are making a joint claim).
You will be paid as follows:
- Monthly in arrears into a bank account of your choice
- If you get help with your rent (previously housing benefit), the housing payment will be included in your monthly UC payment so you will need to pay your rent to us directly.
- If you live with your partner and you are both eligible, you will get one monthly joint payment
- Other adults living in the same household who are claiming Universal Credit will be paid separately.
If you do not have a bank account, please contact our Money Advice Team on 01204 328000, or email firstname.lastname@example.org and we can help set one up for you.
I need help with my Universal Credit Claim
If you're a Bolton at Home tenant and need help completing your Online Universal Credit claim please contact our Money Advice Team on 01204 328000. If you'd like to learn more about how our Money Advice Team can help, click here.
Our team can also help with appeals if you don't think your decision is right.