What if I don't think my bill is correct?
Should you wish to dispute or query the whole or part of your service charge, please get in touch.
You can call our Contact Centre on 01204 328000.
Making sure you get a good service
If the job is not done properly, please let us know.
You can get in touch with our Contact Centre on 01204 328000.
What if I'm finding it hard to pay my rent or service charges?
If you are struggling to pay your service charges or rent, please contact us on 01204 328000 straight away.
We can help you by:
- Finding the right payment method.
- Setting up affordable repayment plans to pay arrears.
- Checking you are claiming all the benefits you are entitled to (even if you are working).
- Reducing your other household bills (including gas, electric, and water).
- Managing your finances and dealing with any debts you may have.
- Supporting you back into training or employment.
You can tap here for more information on our Money Advice Team.
What will happen if I don't pay my rent or service charges?
If you don't pay your rent or service charges, we can apply to the courts for possession of your property. This would be a last resort and we'd encourage you to contact us right away if you're having difficulties.
You can contact us on 01204 328000.