Information for current shared ownership owners

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This section contains further information on your lease if you own a Shared Ownership property (through Stonecross Homes, our Shared Ownership brand).

If you're a leaseholder for a different property type (not Shared Ownership), please tap here.

Whilst we have tried to include as much information as possible, we are not able to cover everything. If you have any further questions, please get in touch and we'll do what we can to help.

Please note that this is just a guide and doesn’t replace your lease.

What is a leasehold, and what is a lease?

What is a leasehold?

A leasehold is a long tenancy. It gives you the right to use and live in your home for a fixed number of years. As a shared owner, you are a leaseholder until you own 100% of the shares in your property.

What is a lease?

A lease is the legal document that allows the holder to occupy a property for a specific period of time. It contains the terms of the contractual arrangement, such as what landlord costs can be recharged to leaseholders via a service charge, and any restrictions on the leaseholder’s ability to sublet or make alterations.

With regards to the lease, we are the "Landlord" and the leaseholder is the "Tenant".

Your lease is an important legal contract, so please take time to read it and keep it in a safe place. It is important that you keep to the conditions of your lease. If there is anything in your lease that you don’t understand, you should get independent legal advice. For a copy of the lease, please contact the Land Registry or the solicitor who dealt with your property purchase.

You can tap here to see further information regarding Shared Ownership leases on the Lease Advice website (link opens in a new tab).

I think my Shared Ownership property has a repairs issue (within the first 12 months). What should I do?

If you have any issues with repairs to your property within the first 12 months, please get in touch.

Please call 01204 329922 to check if it is covered by the defects warranty.

Leaseholder complaints, compliments, and suggestions

We want to improve on what we do by building on our successes and learning from our mistakes.

We will:

  • Listen to your feedback, good or bad.
  • Deal with complaints efficiently and effectively.
  • Keep you up to date with progress.
  • Be open and honest about the process.

All compliments we get are passed on to the relevant section or member of staff concerned so that they know that you were pleased with the service.

Tap here for more information on complaints, compliments, and suggestions.

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Get more information on your Shared Ownership lease:

The terms of your Shared Ownership lease can differ depending on your property. So we can provide you with the correct information regarding your Shared Ownership lease, please select your street name from the drop-down menu below:



After you tap the 'Find my lease details' button, we'll show you the relevant lease information for your Shared Ownership property.

Speak with us about your lease

Smartphone displaying the Bolton at Home logo.

We're here to help:

If you'd like more information on your lease, you can call us on 01204 328000 or email: leasehold@boltonathome.org.uk. You can also write to us at:

Leasehold Management,
98 Waters Meeting Road,
Bolton,
BL1 8SW.

Be involved:

As a leaseholder, we value your comments and suggestions about how we run the service and how we can improve it.

We'd love to hear from you. If you're interested in getting involved with our service, please don't hesitate to get in touch.