Interested in our Customer Training Programme? Get in touch!

Mary Winrow

mary.winrow@boltonathome.org.uk

07825193230

Transform & Achieve returns in 2021! - Customer Training Programme

Decorative image displaying the Transform and Achieve Logo

This amazing course is back again, only this time it’s online!  The Transform and Achieve course is FREE to anyone living in Bolton and will give you a boost at this challenging time, particularly if you are looking for a job. The course consists of bite sized workshops for you to access online daily at 11:30am – 1pm (Monday to Friday). 

You can start at any time from 1st February 2021 and the course will run until 30th April 2021.

You choose which sessions you want to attend and you can attend as many or as few as you like! You will learn:

 

  • How to sell and present yourself effectively at interview
  • How to create a positive impact and influence people
  • Interview skills
  • Skills for successful relationships (work & personal)
  • How to handle difficult interactions in a way that enables you to walk away with your self-esteem & confidence intact

If you'd like to register for a place on this course please email your name, email address and telephone number to: mary.winrow@boltonathome.org.uk

Please note: You will need to have either a laptop, PC or smartphone to access the online sessions via Zoom to be able to attend this course.

Watch a promotional video for the Transform and Achieve course below:

Click here to access a step-by-step guide on installing and using Zoom on your computer or mobile device (opens in a new tab).

For more information about other courses, please click here (opens in a new tab).

Click to view the weekly Timetable for Transform & Achieve Online Classroom: 1 March to 2 April 2021

This table contains the timetable for Transform & Achieve sessions from Monday 1 March to Friday 5 March. All sessions start at 11:30am:

Date & Time

Module

Session Title

Mon 1 March

11.30am to 1pm

Psychology

Emotionally Intelligent Communication Series: Negotiating with challenging people.

Tues 2 March

11.30am to 12.30pm

Money

Money Management Series: How do I create a budget and stick to it?

Wed 3 March

11.30am to 1pm

Employment The art and skills of getting hired, getting promoted, and boosting your Career Series: How to sell and present yourself effectively

Thurs 4 March

11.30am to 12.30pm

Nutrition Nutrition & Vitality Series Vitamins and minerals: In this session, we will look at the different types of vitamins and minerals, which foods we find them in, and how to ensure adequate intakes.

Fri 5 March

11.30am to 1pm

Psychology Boosting mind Health, Thinking Habits, and Creating Powerful Routines Series: Peak performance and achieving life goals.

 

This table contains the timetable for Transform & Achieve sessions from Monday 8 March to Friday 12 March:

Date & Time

Module

Session Title

Mon 8 March

11.30am to 1pm

Psychology

Emotionally Intelligent Communication Series: Using emotional intelligence to improve self-presentation.

Tuesday 9 March

10.00am to 10.30am

Fitness

Movement for Health, Strength & Vitality!

Weds 10 March

11.30am to 1pm

Employment The art and skills of getting hired, getting promoted, and boosting your Career Series: Increasing your concentration and decreasing stress

Thurs 11 March

11.30am to 12.30pm

Psychology

Unleashing Your Potential Series: How to own your story and use as an instrument to inspire and empower.

Friday 12 March

11.30am to 1pm

Psychology Boosting mind Health, thinking habits, and creating powerful routines Series: The anatomy of habit change.

 

This table contains the timetable for Transform & Achieve sessions from Monday 15 March to Friday 19 March:

Date & Time

Module

Session Title

Mon 15 March

11.30am to 1pm

Psychology

Emotionally Intelligent Communication Series: How to build rapport with absolutely anyone.

Tues 16 March

11.30am to 12.30pm

Nutrition

Nutrition & Vitality Series:

Intolerances and gut health: In this session we will look at the difference of an allergy and an intolerance, as well as the importance of good gut health.

Weds 17 March

11.30am to 1pm

Employment The art and skills of getting hired, getting promoted, and boosting your Career Series: Practising being impressive.

Thurs 18 March

10.00am to 10.30pm

Fitness

Movement for Health, Strength & Vitality!

Friday 19 March

11.30am to 1pm

Psychology Boosting mind Health, thinking habits, and creating powerful routines Series: Growing expertise and achieving life transformation.

 

This table contains the timetable for Transform & Achieve sessions from Monday 22 March to Friday 26 March. All sessions start at 11:30am:

Date & Time

Module

Session Title

Mon 22 March

11.30am to 1pm

Psychology

Emotionally Intelligent Communication Series: Creating a positive impact & growing your influence

Tues 23 March

11.30am to 12.30pm

Psychology

Positive Psychology Series: If your body could speak, what would it say?

Weds 24 March

11.30am to 1pm

Employment The art and skills of getting hired, getting promoted, and boosting your Career Series: Using positive language in interviews.

Thurs 25 March

11.30am to 12.30pm

Psychology

Positive Psychology Series: Tools for Self-Development from Positive Psychology.

Friday 26 March

11.30am to 1pm

Psychology Boosting mind Health, thinking habits, and creating powerful routines Series: How to walk away with self-esteem intact.

 

This table contains the timetable for Transform & Achieve sessions from Monday 29 March to Friday 2 April. All sessions start at 11:30am:

Date & Time

Module

Session Title

Mon 29 March

11.30am to 1pm

Psychology

Emotionally Intelligent Communication Series: How to be impressive in dialogue, team meetings and debates.

Tues 30 March

11.30am to 12.30pm

Employment

A Job, Better Job, Career Series: Get a career you deserve through accessing the Hidden Job Market.

Weds 31 March

11.30am to 1pm

Employment The art and skills of getting hired, getting promoted, and boosting your Career Series: Mastering personal performance.

Thurs 1 April

11.30am to 12.30pm

Psychology

Mindfulness & Self Reflection series:

The Power of a Single Smile: Every single moment, can change the direction of our thoughts. Do we really acknowledge how important we are to others?

Friday 2 April

--- NO CLASS! GOOD FRIDAY BANK HOLIDAY

Click here to see what Kerry thought about Transform & Achieve

Doing these online sessions helps me address different areas of my life through self-awareness and practicing better thought processes and looking after my physical health.

They've given me a routine and sense of self-worth. Getting to know new people and learning/using my new skills show me that I can become an effective participant in society again, and now I feel that I have never actually lost that ability. I just needed structured and focused help to get through my difficulties.

I'm so pleased I have improved my self-management and reconnected with my inner self.

Kerry - Transform & Achieve beneficiary.

Click here to see what Victoria thought about Transform & Achieve

The sessions have helped with many areas, firstly I was able to find an answer to some questions that needed to be answered for me to be able to end my counselling. This came about by completing an activity on one of the psychology T&A sessions.

From the money coaching sessions, I have also started to keep a proper record of my finances.

I had in the past applied to the DWP (twice) and had not been successful, I spotted another post and was in two minds as to whether to apply for it. On the run up to the closing date, I joined a T&A session entitled “Learning from the moment”. After the session I decided I would apply for the job.

I was offered an interview, and by then the T&A group of customers had all got to know each other and I found I got a lot of encouragement and advice for my interview. I attended a T&A session and used the advice and breathing techniques I'd been told about when I felt nervous at the interview.

I have now been offered a provisional DWP position as a DWP Work Coach with an expected start date in January 2021!

I have found the support of the group since telling them about the job really helpful, my anxiety has been creeping up but I have been able to notice and put things in place like using meditation, exercising and lots of positive self-talk.

I've been able to use all of the skills and I'm looking forward to taking these into the world of work.

Victoria - Transform & Achieve beneficiary.

Take part in PopUp Business School 2021 - Customer Training Programme

The front of a promotional poster for PopUp Business School. The text from this poster can be found below the images. The back of a promotional poster for PopUp Business School. The text from this poster can be found below the images.

What if you could do more of what you love?

PopUp Business School online business courses are streaming live from 22 to 26 March 2021!

Click here to reserve your space for PopUp Business School 2021.

This live online course is sponsored by local partners (Bolton at Home) so the training is available for FREE!

Starting a business doesn't have to be scary.

We make building a business achievable for anyone and everyone through informal and practical live sessions.

We'll bring our unique approach to you via Zoom with daily sessions for two weeks, each day focusing on a new subject to give you the tools you need.

Regardless of where you're at on your journey, our mission is to tear up the rule book and help anyone, regardless of situation, build the life they want.

What's on?

  • Bootstrap your business
  • Sales & Marketing
  • Build a free website
  • Social media
  • Tax, VAT, and legal

Click here to view the full PopUp Business School schedule and reserve your space for 2021's course!

PopUp Business School can be found on social media (Facebook, Instagram, Twitter, YouTube) using the handle @PopUpBusiness.

Customer Service & Complaints Handling - Customer Training Programme

FREE on-line course on how to be confident in customer service and complaints handling.

Attend our training to boost your CV to provide you with more job opportunities.

Our FREE course, which will be delivered on-line via Microsoft Teams, is designed to:

  • Show you how to be more confident and to communicate effectively with customers.
  • Help you to be more confident in understanding what a complaint is and the reasons behind customer complaints.
  • Make you more employable and attractive to employers.
  • Give you the skills and confidence to deliver excellent customer service and to deal with customer complaints in a professional and timely manner.
  • Make you feel more confident in making a positive first impression.
  • Show you how to listen effectively in order to resolve complaints.

This 6-hour course is run over 3 consecutive days 10am-12pm.

Please note: You will need either a laptop, tablet or smartphone to attend this on-line course. Help will be provided to access Microsoft Teams.

To book on, please contact Mary on 07825 193230 or email mary.winrow@boltonathome.org.uk.

Image of a poster to promote the Customer Service & Complaints Handling course. A text-only version of this poster can be found above it.