Interested in our Customer Training Programme? Get in touch!

You'll find details of all our current training opportunities for customers in the poster below- or in text form in each expandable section beneath it. Just click or tap on the titles to read more about each course (in text format).

If you're interested in any of these courses and would like more information, contact Mary Winrow:

You can also visit your local UCAN centre (find your nearest one at: www.boltonathome.org.uk/ucan) where a member of staff will be happy to register your interest in a training course for you.

Poster with details of courses available as part of our Customer Training Programme. Text descriptions of these courses are available below this image.

Confidence Building course - Customer Training Programme

Attend our training to help you feel more confident!

This FREE course, which will be delivered on-line via Microsoft Teams, is designed to show you how to manage stress, anxiety and build confidence through participating in some relaxation techniques and mood boosting activities.

The course will cover:

  • Understanding anxiety & stress
  • Identifying stressors
  • Building a healthy self esteem
  • Identifying areas for change
  • Facing your fears
  • Prioritising & setting goals
  • Making a difference

This 7.5-hour course is run over 3 consecutive days from 10am – 12:30pm each day. Please note: You will need either a laptop, tablet or smart phone to attend this on-line course. Help will be provided to access Microsoft Teams.

To book, contact Mary:

confidence building course image

Be Confident Applying for Jobs FREE one-day online course - Customer Training Programme

Attend our training to help YOU get the job!

Our completely FREE 'Be Confident applying for jobs' course will be delivered via Microsoft Teams and is designed to help build your confidence applying for jobs to multiply your chances of getting and succeeding at your dream job.

The course will cover:

  • Creating a great CV
  • Successful job application forms
  • Preparing for your interview
  • Common mistakes and what to avoid
  • Making a positive first impression
  • Building confidence with a positive mindset
  • STAR technique

This 6-hour course is run over two consecutive days, 12noon – 3pm.

Please note: You will need either a laptop, tablet or smart phone to attend this online course. Help will be provided to access Microsoft Teams.

To book, contact Mary:

Promotional poster for our Be Confident Applying for Jobs course

Customer Service & Complaints Handling - Customer Training Programme

Attend our training to boost your CV to provide you with more job opportunities. Our FREE course, which will be delivered on-line via Microsoft Teams, is designed to:

  • Show you how to be more confident and to communicate effectively with customers.
  • Help you to be more confident in understanding what a complaint is and the reasons behind customer complaints.
  • Make you more employable and attractive to employers.
  • Give you the skills and confidence to deliver excellent customer service and to deal with customer complaints in a professional and timely manner.
  • Make you feel more confident in making a positive first impression.
  • Show you how to listen effectively in order to resolve complaints.

This 6-hour course is run over 3 consecutive days 10am-12pm.

Please note: You will need either a laptop, tablet or smartphone to attend this on-line course. Help will be provided to access Microsoft Teams.

To book, contact Mary:

Image of a poster to promote the Customer Service & Complaints Handling course. A text-only version of this poster can be found above it.

Training courses from our partners

We work closely with other training providers to bring you an even more varied selection of courses.

If you're thinking about getting back into work or starting a new career, why not take a look at what’s on offer with the providers below? Just click/tap the links to visit their websites.

Training courses from Bright Direction Training

Bright Direction Training logo. Links to "www.brightdirectiontraining.co.uk". When you’re out of work, the toughest job is finding your way back in.

Bright Direction Training courses provide a thorough introduction to careers in construction, fitness, and security.

Each course is built around individual needs and learning styles, so everyone gets exactly the coaching they need, and no one gets left behind.

Because confidence is often the first thing to go, it’s the first thing they build back up again. And at the end of their courses, successful learners get an industry-recognised accreditation to help them take that all-important first step back into the world of work.

Click here to view courses from Bright Direction Training.

You can also call 01204 859859 or email info@brightdirectiontraining.co.uk if you'd like to chat with someone to learn more.

Training courses from Bolton College

Bolton College logo. Links to "www.boltoncollege.ac.uk".Whether you’re a young person or an adult, Bolton College will have a course for you.

Their courses will give you the skills needed for employment, to advance your career, or to attain personal goals.

Click here to see courses from Bolton College.

You can also call 01204 482 000 or email info@boltoncc.ac.uk if you'd like to chat with someone to learn more.