Careline
Header image reading 'What Careline customers say'

1. A family member of a Careline customer said:

“Thanks Careline for calling an ambulance for my brother after falling. Careline had saved his life as he had difficulty breathing.”

Header image reading 'What Careline customers say'

2. A family member of a Careline customer said:

“Thank you for all your care and compassion looking after mum. We can’t thank you enough.”

Header image reading 'What Careline customers say'

3. A family member of a Careline customer said:

“Thanks again for your kindness and concern regarding my dad, you yet again saved the day attending early morning yesterday. I know he can be stubborn and difficult but this man lead such an active life until ill health overtook. Today he sang your praises and described you as angels.”

Could Careline support you or a loved one?

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We currently help around 7,000 customers to live independently in their own home, whether they're an owner occupier or tenant. We offer a 24 hour, 365 day a year community alarm service.

Careline can provide help to people of all ages, people with disabilities or long term illnesses, those experiencing domestic violence, or even if you just want extra reassurance. Anyone who lives in Bolton can be a Careline customer.

There are a few different services we provide such as:

  • Careline 24/7 Monitoring and Emergency Response
  • Careline (as above) and Telecare
  • Careline "I’m OK" unit

We can also help if you are discharged from hospital. In this situation we usually provide the Careline service free of charge for four weeks.

You can read more about these services below or give us a call and we can advise which would benefit you the most.

Contact us if you'd like to know more:

You can call us 24 hours a day, 365 days a year using: 01204 335733, or you can send us an email using: careline@boltonathome.org.uk .

When you contact us, we can advise on which service(s) would be beneficial to your individual needs. We can also help if you'd like advice on charges, grants, and exemptions.

If you'd prefer, you can write to:

Careline
Freepost BL5 157
Ground Floor
123 Prince St
Bolton
BL1 2ND

Careline Level 1: Monitoring only

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Cost: £4.16 per week

We install a small unit that connects to your phone and you get a pendant which you wear. A microphone in the unit means that our staff can hear you and you can hear them even if you can’t get to the home unit.

If you are suffering from domestic abuse we can supply a special unit that does not make a sound in your home.

When you need help, press the alarm button on your pendant or unit. This will put you in touch with our staff. Our staff will assess the situation and respond how they think best. The response could be sending a doctor, friend or relative.

They can also contact the emergency services if needed.

Please note: you must have an agreed local keyholder and responder available 24/7 to choose this service.

Careline Level 2: 24/7 Monitoring and emergency response

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Cost:  £6.77 per week

We install a small unit that connects to your phone and you get a pendant which you wear. A microphone in the unit means that our staff can hear you and you can hear them even if you can’t get to the home unit.

If you are suffering from domestic abuse we can supply a special unit that does not make a sound in your home.

When you need help, press the alarm button on your pendant or unit. This will put you in touch with our staff. Our staff will assess the situation and respond how they think best. The response could be sending a doctor, friend or relative or one of our mobile staff members if you live in the Bolton borough.

They can also contact the emergency services if needed.

Careline Level 3: (as above) and Telecare

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Cost: £9.14 per week

If you have a social care assessment and are identified with specific health needs you may be able to have additional equipment fitted to help you remain independent at home.

Each piece of Telecare equipment has a sensor that is remotely connected to the base unit and works by sending a radio wave signal. If a sensor detects a potential accident such as a fall or a bed sensor it alerts our Careline Team. You can learn more about Careline Telecare equipment in the short video below:

Click here to visit the Bolton Council website for more information on Telecare equipment.

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Changes to analogue telephone lines

Telephone providers (such as BT) are phasing out analogue telephone lines (copper) and replacing them with digital systems. This work is planned to be completed by 2025.

If you do not have a landline you will no longer be offered an analogue alarm unit. Instead, Careline provide a digitally ready unit with SIM card technology.

The digital/SIM card unit incurs an additional charge of £2.86 per week to cover the additional calls and technology costs.

Could you benefit from our "I'm OK" service?

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We have a monitoring service known as "I'm OK". We can install a unit in your home and you simply press the green flashing button each day to let us know you're well.

If you don’t press the button, we will be alerted so that we can check up on you and get help if needed. For more information on the "I'm OK" service (or any other Careline service) please call 01204 335733.

  • Level A: £1.15 per week:
    If you haven’t pressed the button by an agreed time, our Careline Team will be alerted and will contact your relatives.

  • Level B: £2.47 per week:
    If you haven’t pressed the button by an agreed time, our Careline Team will be alerted and our Emergency Response Team will visit to ensure you are alright.

  • Level C: £4.39 per week:
    Includes the Careline 24/7 Monitoring and Emergency Response Service and someone will give you a daily morning call instead of you having to press the "I’m OK" button.