The costs you would pay

We don’t profit from chargeable repairs. We calculate the price for each job in the same way to cover our costs:

Cost of initial call out + a standard admin fee + cost of the repair (listed below) = total price

There are two call out charges, £54 for emergencies and £39 for non-emergencies. We’ll only charge for one call out or inspection per repair.

We also need to cover our administration costs, with a £12 fee per invoice.

Repairs we charge for

A repair is chargeable to you when we’ve been called out to a repair that’s your responsibility to fix or arrange for someone else to do it. In these cases, we’ll charge you the appropriate amount of money to cover our costs.

We also charge for repairs if we have to fix property damage caused by a member of your household or a visitor, when we’re given false information to attend to a repair or when a property is left in a different state as to when you moved in.

These are some examples of when you may be charged for a repair:

  1. When the damage is caused by unauthorised alterations to your home.
  2. Replacing glass broken by accident or neglect.
  3. Dealing with an infestation.
  4. Clearing rubbish from your home or garden.
  5. Reinstating any fireplaces or heating appliances you have removed
  6. Replacing lost keys.
  7. Repairing damage caused by forced entry when keys have been lost or access for gas servicing has been denied.
  8. If you've reported a repair which is false or exaggerated. For example claiming there is an emergency if there's not.
  9. If access to your home is not granted at the appointment time and we have to reschedule the visit.
  10. If there's an electrical fault caused by a fuse blowing or a problem with one of the appliances you own.

Costs for our most common charged repairs

These costs below don't include call out and admin fees. 


Price including VAT

Internal door renewal


Internal door ease and adjust


Renew set of lever handles


Internal door frame repair


internal door frame renewal


External H/W door.


External composite door


-            Front


-            Rear




Bath Panel – Front/Side


Bath Panel – End


Wash basin inc pedestal


WC close coupled suite (wc pan & cistern)


Toilet seat


WC cistern


Kitchen S/S sink top


Kitchen S/S sink top and base unit


Kitchen base unit - single


Kitchen base unit - double


Kitchen wall unit - single


Kitchen wall unit - double