Report a repair

Reporting your repair

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Reporting your repair:

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We provide several ways to report a repair, these are:

You must report all emergency repairs by telephone or face to face:

Please do not report emergency repairs in any other way. Emergency repairs can be reported any time of day throughout the whole year.

Emergency repairs

To report an emergency repair call 01204 328000, 24 hours a day, 7 days a week.

An emergency repair is one that might result in harm to people or property if it is not fixed quickly. You will be charged if you call us out to a non emergency repair out of hours.

When you call, our staff will advise you on what an emergency repair is.

Here are some examples:

  • No lights or power.
  • Exposed bare wires.
  • A burst pipe or tank.
  • Part of the building being unsafe.
  • Blocked sewer or toilet where there is no other toilet in the property.
  • Rain entering the property.
  • Your property left unsecured through a broken door or window.
  • No heating or hot water where there are people who are ill, elderly or with disabilities affected by the problem.

If you smell gas call the National Grid emergency number 0800 111 999.

Non-emergency repairs

If you can, it's best to report all repairs over the phone as we may need to take information from you, and/or confirm an appointment. To speak with a member of our team, please call 01204 328000.

Non-emergency repairs can be reported Monday to Friday, 8.00am to 5:30pm.