How to unblock a sink

How to turn off water supply, important if you have a leak

How to top up a boiler to restore central heating

How to make cold radiators warmer by releasing air

How to change a light bulb in a fixed unit, commonly found in bathrooms

About these guides

Some repairs are your responsibility. If you call us out for these repairs you may be charged. To help you out with some of these minor repairs we've produced how to guides. All the films are less than three minutes and have a voice over explaining what is being done. 

If you have an idea for more films that would be helpful please let us know. 

Reporting a repair

If you need to report a repair that is not urgent you can do so in three ways.

  1. Call us on 01204 328000 between 8am and 5.30pm Monday to Friday. Outside of these hours only emergency repairs can be reported on this number.
  2. Click here to use our online reporting tool. This should not be used for emergency repairs.
  3. In person at one of our offices.

If you smell gas call the National Grid emergency number 0800 111 999.