Header image reading 'Appendix B: Your general responsibilities for repairs'

Door icon


Allow us or our contractors entry to inspect or fix issues. We will usually give you at least 24 hours’ notice unless there is an emergency. Immediate access might be needed in emergencies, and we will try to contact you. If we cannot reach you, we might need to force entry, but we will leave your home secure and will complete any necessary repairs.

Paperwork icon


Report any repairs to us as soon as possible, including repairs in communal areas. You are responsible for any repairs that have caused damage because you delayed reporting them.

Smile icon

Safety and respect:

Be respectful and provide a safe and clear workspace for us and our contractors. This includes not smoking while we are in your home and for at least 20 minutes before you expect us to arrive for the repair appointment.

Spanner in hand icon


Keep the inside and outside of your home in good, clean condition, including gardens, pathways, and communal areas. If damages result from neglect, you are responsible.

Exclamation mark icon

Prevent damage:

Take reasonable precautions to protect your home from fire, frost, or water damage. Do not block pipes or drains. Avoid pouring oils in sinks or flushing nappies, baby wipes, or sanitary products down toilets. Turn off the water supply if you cannot turn a tap off.

Couch icon


Move items where possible, including furniture, appliances, and floor coverings, if they will be in the way of repairs.

Spanner and screwdriver icon

DIY work:

You are responsible for any repairs or maintenance to any alterations that you have carried out, with or without our permission.

Repairs Policy Appendices

All appendices in our Repairs Policy: