Reporting a non-urgent repair:
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If you need to report a repair that is not urgent you can do so in a few different ways:
- You can call us on 01204 328000 between 8am and 5.30pm Monday to Friday. Outside of these hours only emergency repairs can be reported on this number.
- You can use our online webchat service by tapping the 'Chat with us' button in the bottom-right of your screen. If you can't see the webchat button on this page, tap here to visit our website homepage (opens in a new tab).
- You can email us using firstname.lastname@example.org.
- Alternatively, you can visit us in person at our reception. The address is listed here: www.boltonathome.org.uk/contact-us (opens in a new tab).
If you have a query relating to Gas Servicing, please call us on: 01204 327999. If you smell gas, please call the National Grid emergency line on 0800 111 999.
Important: when you call, you'll be asked to leave a voicemail with your name, phone number, email address, and reference number (if you have one at this stage). We'll then look to call you back during the same working day- or the following working day at the latest.
Reporting an emergency repair:
You must report all emergency repairs to us by phone or in person. You can phone through an emergency repair at any time.