Bolton at Home's Scrutiny group

Our Scrutiny group is part of Bolton at Home’s co-regulatory framework. The group’s role is to scrutinise how Bolton at Home are meeting the current regulatory standards and BH’s aims and objectives. They carry out service reviews of Bolton at Homes activities and operations and their work helps to drive continuous service improvement.

The Scrutiny group is made up of a majority of tenants, alongside leaseholders and customers.

Scrutiny-Group-Terms-of-Reference-[pdf]-123KB

Meet our Scrutiny group members

Portrait image of our Scrutiny Group Chair, Darren Kirkland.

Darren Kirkland
I’m Darren and I am the chair of the Scrutiny Panel.  I have been a tenant with Bolton at Home for 18 years.
I joined the Scrutiny Panel because I like helping others and also as a way of learning new skills to help me get back into work.

 

The things I enjoy most about being on the Scrutiny Panel are:

Meeting new people &
Listening to the points of view of tenants and the staff at Bolton at Home.   

 

Portrait image of our Scrutiny Group member Sue Desai.

Sue Desai
I’m Sue and I have lived in Bolton for over 50 years.
I joined the Scrutiny Panel because I wanted to learn more about Bolton at Home in order to help more people in my local community.

 

The things I enjoy most about being on the Scrutiny Panel are:

• Meeting new people and making new friends &
Learning about Bolton at Home and all the different things they do.

 

Portrait image of our Scrutiny Group Vice Chair, Amanda Okeeffe. Amanda Okeeffe
I’m Amanda and I am vice chair of the Scrutiny panel.  I have been a tenant with Bolton at Home for 3 years, but have lived in Bolton for over 30 years.

I joined the Scrutiny Panel because I wanted to have a voice within my community.  I also wanted to understand how Bolton at Home works so our group could together to solve any problems that tenants or Bolton at Home staff may come across.

The things I enjoy most about being on the Scrutiny Panel are:

Meeting with both the tenants and employees of Bolton at Home.
Seeing how much my input is valued  & listened to &
When a change recommended by our group is implemented. 

 

Portrait image of our scrutiny group member Doug Cunliffe. Doug Cunliffe

I'm Doug and I have been a tenant of Bolton at Home for over 20 years.

Over the 20 years I have been involved with various projects in the community. My latest role is being a member of the Scrutiny Panel and as part of this I get to look at various policies and working practices to make sure they are fair to the tenant and Bolton at Home.

The things I enjoy most about being on the Scrutiny Panel are:

• Having the opportunity to find out about all of
the work Bolton at Home does &
• Working with other panel members.

 

Portrait image of our scrutiny group member Olwyn Cunliffe. Olwyn Cunliffe

I’m Olwyn and I have been a tenant with Bolton at Home tenant for 10 years.

I joined the Scrutiny Group because I wanted to help suggest improvements to the different services within Bolton at Home which would benefit both tenants and staff members.  

The things I enjoy most about being on the Scrutiny Group are:

  • Working together as a team and with staff members to come up with ideas for improvements to services &
  • Being recognised and appreciated for the work that we do.

 

What does our Scrutiny group do?

  • Ensure there is scrutiny of housing services with the aim of making improvements.
  • Act as a critical friend, providing constructive, evidenced feedback to Bolton at Home.
  • Ensure housing services are accessible and meet the needs of all customers.
  • Promote value for money and identify areas of waste.

Previous service reviews

  • Damp and condensation
  • Disabled adaptations
  • No access to properties
  • Transfers
  • Our Valley House office reception

The Scrutiny Group have recently concluded a service review on Bolton at Home’s complaints.

Find out more

To find out more about the Scrutiny group please email: govregteam@boltonathome.org.uk