Scrutiny panel logo

Decorative 'Customer Scrutiny Panel' logo

What does our Scrutiny panel do?

Made up of a majority of tenants, alongside leaseholders and customers, our Scrutiny panel's main roles are to:

  • Deliver independent scrutiny of our housing services with the aim of making them better for our customers,
  • Ensure our housing services are accessible and meet the needs of all customers,
  • Promote better value for money, identifying any areas they feel savings could be made,
  • Inform, and- where possible- involve more of our tenants in their activities,
  • Support the aims and objectives of Bolton at Home.

Want to learn more? Take a look at the Scrutiny panel's terms of reference:

Scrutiny Group terms of reference.pdf[pdf] 120KB

See their previous service reviews

  • Damp and condensation
  • Disabled adaptations
  • No access to properties
  • Transfers
  • Our Valley House office reception
  • The complaints process

Find out more

To find out more about the Scrutiny group- and/or for information on becoming a member, please email: