What is the Youth Scrutiny Panel?

In 2022, we partnered with youth charity, Reclaim, to try a new approach aimed at capturing the voice of our younger tenants and customers.  In order to do this, we recruited young people from our communities and developed a full training package focussed on critical thinking, negotiation and other core skills to enable the young people to participate effectively.

youth scrutiny photos

Photo of youth scrutiny     Photo of youth scrutiny 

Photo of youth scrutiny  Photo of youth scrutiny  Photo of youth scrutiny     

Photo of youth scrutiny          Photo of youth scrutiny


Working closely with managers from each service area, the panel were instrumental in the development of our new Repairs Policy and also contributed their own points of view to the content of our new Good Neighbour Guide.  Their unique perspective gave us valuable insight into how our documents and policies are received by younger customers and they were able to share their own life experiences to shape and inform.

Our approach has received much interest from other housing providers as they seek to capture the views of younger tenants and customers.  Members of the panel were even invited to hold a best practice workshop at a recent TPAS (Tenant Participation Advisory Service) Conference.