Youth Scrutiny Panel

In 2022, we partnered with youth charity, Reclaim, to try a new approach aimed at capturing the voice of our younger tenants and customers.  In order to do this, we recruited young people from our communities and developed a full training package focussed on critical thinking, negotiation and other core skills to enable the young people to participate effectively.

Working closely with managers from each service area, the panel were instrumental in the development of our new Repairs Policy and also contributed their own points of view to the content of our new Good Neighbour Guide.  Their unique perspective gave us valuable insight into how our documents and policies are received by younger customers and they were able to share their own life experiences to shape and inform.

Our approach has received much interest from other housing providers as they seek to capture the views of younger tenants and customers.  Members of the panel were even invited to hold a best practice workshop at a recent TPAS (Tenant Participation Advisory Service) Conference.