Advice on Coronavirus COVID-19

COVID-19 advice header

We want to let you know that we’re closely monitoring the situation around Coronavirus COVID-19.

We’ll do our utmost to maintain essential services though we have little choice but to do some things a bit differently for the time being. One of these areas is repairs. On 8am Thursday 19 March, we moved to an emergency repairs service only. 

Click here for more information from us on COVID-19.

Proposed changes to service charges

Service charges consultation resumes from 20 July and will run until 11 September 2020

We’re consulting all tenants in our sheltered housing, extra care and independent living schemes on proposals on schemes and for service charges to help pay for the services you receive now that Government funding is no longer available for them.

We had consulted around 1,000 households before the start of lockdown and we would have ideally liked to have continued doing this by discussing it face-to-face with everyone as we started and intended. While we can’t delay the consultation on this basis as we don’t know when it would be possible to do this safely, we have moved the proposed implementation date for changes back from 1 October 2020 to 5 April 2021. By resuming consultation now, with those of you who we haven't previously met with, we can give you time to understand what the changes would mean for your individual circumstances.

If you live in a Bolton at Home sheltered housing, extra care or independent living schemes, and you haven’t had a previous visit from us, over the next few weeks you will receive a detailed customer information pack through the post relating to the proposed service changes affecting your scheme and the new charges associated with these changes. We will also be asking you for your individual communication preferences to ensure you’re consulted and you will have the opportunity to speak to either your Sheltered Housing Support Officer or support officer who regularly contacts you with any questions you may have.

These changes will also affect tenants and residents who receive Careline but don’t live at a sheltered housing, extra care or independent living scheme, and you will receive a different letter in the post.

For more information on proposed changes to service charges, please click here.

Here's our latest news

  1. Starts with you Managing Director, Hayley Hulme, announced as member of Greater Manchester Social Enterprise Group

    Starts with you Managing Director, Hayley Hulme, announced as member of Greater Manchester Social Enterprise Group

    We are delighted to share that Hayley Hulme, Managing Director of Starts with you, our social enterprise, has been selected as one of sixteen representatives of a new advisory group that will support the Mayor of Greater Manchester and the Greater Manchester Combined Authority (GMCA) leaders to include the social enterprise agenda in the delivery of the Greater Manchester Strategy and Local Industrial Strategy.

  2. £20,000 donated to COVID-19 fund

    The Sir James and Lady Scott Trust have made a generous donation of £20,000 to support Bolton’s Voluntary Sector COVID-19 Resilience Fund. The Bolton’s Fund is a voluntary sector grants programme delivered in partnership by Bolton Council, NHS Bolton Clinical Commissioning Group, Bolton at Home and Bolton CVS.

  3. A variety of casual, short contract roles with Bolton Council

    We’re supporting Bolton Council's efforts to recruit as the council calls for more people to join them while our country battles through its worse health crisis of a generation. The council is looking for people to fill a variety of care roles within Adult Services. Please visit to register and apply.

  4. Our commitment as voluntary sector funders in Bolton

    Bolton Council, NHS Bolton Clinical Commissioning Group, Bolton at Home and Bolton CVS want to support communities as much as we can during this unprecedented period.

  5. Brookdale Close, safe to return after evacuation

    We were made aware this afternoon (Wednesday 4 March) that police had been called to one of our properties at Brookdale Close, off Blackburn Road, Bolton, due to a disturbance and reports of a potential gas leak.

  6. Plans approved for new affordable homes in Farnworth

    Together with development and construction partner Watson Homes, we will build 48 apartments and 12 houses on a site in Campbell Street. The development is part of our drive to significantly increase the number of affordable homes for people in the borough

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Customer notice

Bolton at Home staff will treat your home with respect and we ask that you give them the same consideration.

Your home is our workplace, therefore we would respectfully request that you do not smoke in the property during the visit and that if you have any pets, they are removed from our work area until the visit is concluded.

Thank you for your co-operation.

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Your information

Bolton at Home are committed to looking after your personal data. To ensure that we process and manage your data in line with current legislation.

We have a new page here where you can find information on how to access your personal data, or as a business how to access our data disclosure process. If you have any queries, please contact

Smell gas?

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services line immediately on 0800 111 999, which is open 24 hours a day.

Modern Slavery Act 2015

We're committed to ensuring there is transparency in our business and in our approach to tackling modern slavery and human trafficking. Click to view our Modern Slavery and Human Trafficking statement.