Play, read and watch our annual report

Play, read and watch our annual report

Our latest annual report reviews our service performance and community impact from April 2017 to March 2018. Much of the information is visual and we offer you another interactive experience like last year.

Play watch and read here.


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  1. Award recognition for support into work services

    Bolton at Home is one of three winners of the Give us a Chance (GUAC) social media competition. The competition sought leading examples of how housing associations provide employment related support for their tenants to access rewarding long-term work.

  2. Proposed new homes off Singleton Avenue, Horwich. Questions and answers.

    Proposed new homes off Singleton Avenue, Horwich

    We have applied for planning permission to build 48 quality affordable homes on land off Singleton Avenue in Horwich.

    Here we answer questions about the proposed development.

  3. £100m deal will deliver 785 new homes

    £100m deal will deliver 785 new homes

    Bolton at Home has been supported by Savills Financial Consultants to secure a £100m funding deal, enabling us to build 785 new homes and for Arcon Housing Group to join the Bolton at Home Limited Group.

  4. Working Wardrobe shortlisted for northern housing award

    Bolton at Home employment scheme up for housing award

    An initiative to give people in Bolton the confidence for job interviews has been nominated for a northern housing award. Working Wardrobe, launched in June 2018, is a key part of Bolton at Home’s support network and offers people appropriate clothing to wear for job interviews, as well as final interview preparation.

  5. Together with Tenants information and questionnaire

    Bolton at Home involved in project to give tenants a greater voice

    Bolton at Home will help test the National Housing Federation's new plan to give tenants a greater say on how housing associations are run, including input into decision-making at board level. Tenants and employees can give their views on the Together with Tenants draft plan by voluntarily completing an online questionnaire.

  6. Our partnerships with the Kicks programme and Sunday League football

    Check out two short videos that showcase our partnerships with and support of the BWCT Kicks Programme and Sunday League Football.

  7. Peer Navigators shortlisted for Tpas award 2019

    More awards recognition for Bolton community wellbeing scheme

    A community project that’s encouraging Bolton residents to get the right support to look after their health and wellbeing has been nominated for a second award. The ‘Peer Navigators’ project was shortlisted at the prestigious Tpas Awards 2019 in the Excellence in Community Action category.

  8. New target repair times for better customer service

    Eight years ago we said we would respond to all requests for emergency repairs within 12 hours. After listening to customers we feel it’s appropriate to move back to a 24 hour service where there is no risk of harm to a person or property. Customers have generally said that where something can wait a few hours, they would prefer us to attend the following morning than have the inconvenience or feel the uncertainty that can come with a visit during the evening or through the night.

  9. Meet Bolton's EuroApprentices!

    Meet Bolton's EuroApprentices: Michael Hutchings and Katy Henry! Read about how they'll be working with Erasmus+ to promote opportunities across Europe.

  10. Quarter Turn, Issue 1

    This week, 'Quarter Turn', our new printed newsletter has been sent to around 3000 tenants who live in our sheltered and extra care housing, or who receive Careline.

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Your information

Bolton at Home are committed to looking after your personal data. To ensure that we process and manage your data in line with current legislation.

We have a new page here where you can find information on how to access your personal data, or as a business how to access our data disclosure process. If you have any queries, please contact

Modern Slavery Act 2015

We're committed to ensuring there is transparency in our business and in our approach to tackling modern slavery and human trafficking. View our statement here.

Our Plan

Our Plan presents our Board approved five year strategic programme, from April 2019 to March 2024.

Our Plan April 2019 to March 2024.pdf [pdf] 4MB

Customer notice

Bolton at Home staff will treat your home with respect and we ask that you give them the same consideration.

Your home is our workplace, therefore we would respectfully request that you do not smoke in the property during the visit and that if you have any pets, they are removed from our work area until the visit is concluded.

Thank you

Smell gas?

If you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping from a gas appliance, please call the free Gas Emergency Services line immediately on 0800 111 999, which is open 24 hours a day.

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