Focusing on what you've said matters most: we've written our 2024 to 2025 year in review (Annual Report) for you.

We’ve kept things to the point in this year’s report, focusing on the things you’ve told us matter the most to you, like:

  • Investing in and maintaining your homes
  • Keeping you and your family safe
  • Dealing with damp and mould
  • Improving how we communicate with you
  • Acting on complaints

Our Annual Report’s not just about facts and figures – it’s about showing you that we’re listening, communicating, and working to make our services better for you. We'd recommend having a flick through.

Welcome to Bolton at Home

We manage and maintain around 19,000 properties.

As well as providing homes, we offer a range of other services. These are available to our tenants, and some are open to other residents living in our communities. You can tap here to learn more about us.

On our site you can contact us, report a repair, pay your rent, learn how to apply for a home, get help and support, and more.

You can scroll down to see our main contact details, or tap here to see all our contact details on our main Contact us page.

Latest news and updates from us

  1. Keeping warm this winter

    Tap here to see how we're helping our tenants to keep safe and warm over the colder months.
    11 Dec 2025 10:00

  2. Make sure you and your loved ones are safe at home during the festive season

    The festive season is a time for celebration, but it’s also a time to be extra vigilant about your home’s safety. With Christmas trees, lights, candles, and cooking all in the mix, it’s important to take steps to protect yourself, your family, and your home.

    Read on for some important fire safety tips to ensure you have a safe and merry Christmas.

    10 Dec 2025 11:00

  3. Heating control signal switch-off – check your meter

    Heating control signal switch-off – check your meter

    The Radio Teleswitch Service (RTS), which controls heating and hot water in some homes, started a phased switch-off on 30 June 2025. The signal is being turned off gradually by area. If your home still uses an RTS meter, your heating and hot water may stop working properly, and your energy bills could rise.

    09 Dec 2025 13:00

  4. From local projects to big ideas – see how we’re investing in communities (annual report 2024 to 2025)

    From Men in Sheds to environmental clean-ups and the Manbassadors mental health project, we’ve supported 166 local groups and invested more than £310,000 into community initiatives.

    Tap here explore the full picture of our community investment – and what’s next – in our latest annual report.

    09 Dec 2025 09:00

  5. Upcoming webinars: Know your rights and what to expect from your housing provider

    Four Million Homes webinars December 2025

    Four Million Homes is hosting three important webinars this December (2025) to help social housing tenants understand their rights and what housing providers must deliver. These sessions are independent, practical, and designed to give you confidence about what strong standards mean in practice.

    08 Dec 2025 10:00
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Get in touch

Call us

01204 328000
8am to 5.30pm Mon - Fri

You can still report emergency repairs while we’re closed using our out of hours phoneline, which you can call using the same number.

Use our webchat

Our staff are here to help from 8am to 5pm, Monday to Friday if you need us- and you can send your messages in another language thanks to our built-in translation feature.

Just tap the ‘Chat with us’ button at the bottom of your screen and we’ll be with you as soon as possible.

Email us*

info@boltonathome.org.uk

*Please note: we ask that you report all repairs over the phone as we may need to take information from you, and/or confirm an appointment. To speak with a member of our team please call 01204 328000.

For all other queries please provide your name, address, and contact number along with a brief summary of your query. This will help us to resolve your enquiry or signpost to the relevant team.

Message us on Facebook

Available 8am to 5.30pm, Mon - Fri
Click here to message us on Facebook (opens in a new tab)

Visit our Valley House reception (open Monday to Thursday)

98 Waters Meeting Road
Bolton
BL1 8SW
8.45am to 4pm, Monday - Thursday