The Be One Homes logo.'

We’re excited to announce that from 1 April 2026, Bolton at Home will officially become Be One Homes.

We’ll still legally be known as Bolton at Home until then, but you’ll start seeing our new look much sooner.

Please continue to use the Bolton at Home website (this site) for information on reporting repairs, paying your rent, tenancy information, help with antisocial behaviour, and more for the time being. We'll let you know when to start using our new website for these things.

Welcome to Bolton at Home

We manage and maintain around 19,000 properties.

As well as providing homes, we offer a range of other services. These are available to our tenants, and some are open to other residents living in our communities. You can tap here to learn more about us.

On our site you can contact us, report a repair, pay your rent, learn how to apply for a home, get help and support, and more.

You can scroll down to see our main contact details, or tap here to see all our contact details on our main Contact us page.

Latest news and updates from us

  1. August 2025: make sure you’re up to speed on our policy for e-bikes/scooters, mobility scooters, and similar battery-powered devices

    Own (or plan on buying) an e-bike, e-scooter, mobility scooter, or similar battery-powered device? 

    Read on for a short video (3 mins) that explains our policy for safely storing and charging battery-powered devices like these.

    03 Sep 2025 10:00

  2. Live in a building with communal areas? Here’s a reminder of our policy for keeping them safe.

    Read on for a quick reminder of our policy for communal areas. You can watch a two-minute video, or tap our link for a text alternative version.

    01 Sep 2025 10:00

  3. Starts at Home Day 2025: supporting people, together

    Starts at Home Day 2025: supporting people, together

    Supported housing helps people live safely, confidently, and independently - especially during difficult times. It’s not just about homes; it’s about the right support, at the right time, delivered with care and dignity.

    This Starts at Home Day, we’re sharing real stories that show how continued investment in supported housing makes a lasting difference - not just for individuals and families, but for communities and public services. Supported housing services reduce pressure on the NHS, prevent homelessness, and help people live well at home. Read on for more details.

    29 Aug 2025 09:00

  4. Events and activities for you and yours to get involved with this summer (2025)

    Each year, we organise and support a variety of summer activities for you and yours to enjoy. We also support Urban Outreach’s 'Bolton Lunches' project, which provides free packed lunches to children and young people throughout the summer holidays.

    Read on to see which activities we’ve planned for the 2025 school summer holidays, along with details on how to access this year’s Bolton Lunches scheme. We’ll keep this list updated as more activities are confirmed.

    Please note: some sessions may require advance booking. We’ve included a note for activities where this is the case.

    28 Aug 2025 09:00

  5. Protect yourself against doorstep fraudsters

    Tips to protect yourself against bogus callers and advice to report suspicious activity

    We’ve had reports of bogus callers turning up at people’s homes. Please be aware of the danger and know how to recognise and avoid doorstep criminals and scammers.

    Here are some tips to protect yourself, and advice if you encounter any suspicious activity or incidents.

    27 Aug 2025 15:00
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Get in touch

Call us

01204 328000
8am to 5.30pm Mon - Fri

You can still report emergency repairs while we’re closed using our out of hours phoneline, which you can call using the same number.

Use our webchat

Our staff are here to help from 8am to 5pm, Monday to Friday if you need us- and you can send your messages in another language thanks to our built-in translation feature.

Just tap the ‘Chat with us’ button at the bottom of your screen and we’ll be with you as soon as possible.

Email us*

info@boltonathome.org.uk

*Please note: we ask that you report all repairs over the phone as we may need to take information from you, and/or confirm an appointment. To speak with a member of our team please call 01204 328000.

For all other queries please provide your name, address, and contact number along with a brief summary of your query. This will help us to resolve your enquiry or signpost to the relevant team.

Message us on Facebook

Available 8am to 5.30pm, Mon - Fri
Click here to message us on Facebook (opens in a new tab)

Visit our Valley House reception (open Monday to Thursday)

98 Waters Meeting Road
Bolton
BL1 8SW
8.45am to 4pm, Monday - Thursday