1. Arcon welcome: Noel's message
A warm welcome to Bolton at Home from our Group Chief Executive Officer, Noel Sharpe
Dear customers,
It is my pleasure to welcome you on behalf of our entire team.
We are delighted to have you with us. Our partnership with Arcon, which began in 2019, has already brought about many positive changes. Now, as we become one organisation, we are excited about the benefits this will bring to our customers and communities across the region. By working together, we can save money and invest this into homes and services.
Despite the change, I want to reassure you that the same commitments remain. We are dedicated to working in your interests and are here to support you should you need it.
This merger comes at a time when we are striving even harder to provide safe, quality homes and landlord services to all our tenants. We promise to be open with you, treat you fairly and with respect, and ensure that you can access services, raise complaints if necessary, influence decision-making, and hold us accountable. We are committed to ensuring that you live in well-maintained homes and feel safe in your neighbourhoods.
From April 2025, we will start using a new name – Be One Homes. This name reflects our values of accountability, inclusivity, and togetherness, and our aim for everyone to feel valued and connected with us.
Until the name change, your home is part of Bolton at Home, and we are your new landlord. Please rest assured, all your tenancy agreements, leases, and rights remain unchanged. Your rents and service charges will continue to be set according to government guidelines, and we will deliver services as we have done before. You will see plenty of familiar faces as we welcome Arcon colleagues into Bolton at Home too.
If you would like to get in touch or if you need anything, here are your new contact details:
- Phone us on 01204 328000 and speak with a member of our Contact Centre Team between 8am to 5.30pm, Monday to Friday (you can report emergency repairs at any time using the same number).
- Email us via info@boltonathome.org.uk.
- Message us on Facebook @fbboltonathome (opens in a new tab) - we monitor this between 8am to 5.30pm, Monday to Friday.
- Write to us at Bolton at Home, 98 Waters Meeting Road, Bolton, BL1 8SW.
Please note that the Arcon offices at Quay West, Trafford Wharf Road, M17 1HH, are now permanently closed, so please don’t send anything there.
On this website, you can also use the webchat facility if you have questions (available 8am to 5pm, Monday to Friday, using the button in the bottom-right of your screen), and you will see new information and updates added regularly.
Once again, welcome to Bolton at Home.
Best wishes, Noel
Noel Sharpe, Group Chief Executive Officer
Things you should know if you're a former Arcon Housing Association tenant:
Tap the tabs below for more information:
The service you receive over the phone hasn't changed; you'll just need to call 01204 32 8000 instead of the one you use currently for things like:
- reporting repairs (including emergency ones),
- paying your rent or other charges,
- reporting antisocial behaviour,
- and anything else you'd usually call your existing landlord (Arcon) for.
When you call, we'll connect you to whoever's best positioned to help with your query- including, in most cases, our colleagues who'll have previously worked with Arcon tenants like you.
You'll need to use the Bolton at Home website (www.boltonathome.org.uk) instead of the existing Arcon one. Consider bookmarking it if you haven't already.
It contains details on:
- how our repairs service works, and reporting repairs to us (including emergency ones),
- dealing with issues that might relate to damp, condensation, and mould,
- paying your rent and any other services,
- how we can support with rising living costs if needed (i.e. through our dedicated Money Advice Team),
- how we can support customers - not just tenants - into work and/or training,
- making a complaint, suggestion, or leaving a compliment, tackling antisocial behaviour and dealing neighbourhood disputes (along with how to report them),
- the safeguarding and domestic abuse support we offer,
- how you can be involved and have your say as part of initiatives like our Resident Voices Channel,
- and more.
We're working hard to make sure our website remains up to date and accurately explains the way things will work for all our tenants (including former Arcon tenants), but this may take some time to finalise.
If you're unsure about how you'll be able to use or benefit from any service offered by Bolton at Home now that Arcon and Bolton at Home have merged, please call us on 01204 32 8000.
If you haven't already, consider following the Bolton at Home Facebook page (@fbboltonathome, opens in a new tab) for all the latest updates from your landlord.
Please note that the existing Arcon social media profiles will no longer be in use after this date.
Your existing Arcon Housing Customer App will continue to to work as usual.
The app lets you make rent and service charge payments, check your balance, update your contact details, and request repairs without having make a phone call.
