Focusing on what you've said matters most: we've written our 2024 to 2025 year in review (Annual Report) for you.

We’ve kept things to the point in this year’s report, focusing on the things you’ve told us matter the most to you, like:

  • Investing in and maintaining your homes
  • Keeping you and your family safe
  • Dealing with damp and mould
  • Improving how we communicate with you
  • Acting on complaints

Our Annual Report’s not just about facts and figures – it’s about showing you that we’re listening, communicating, and working to make our services better for you. We'd recommend having a flick through.

Welcome to Bolton at Home

We manage and maintain around 19,000 properties.

As well as providing homes, we offer a range of other services. These are available to our tenants, and some are open to other residents living in our communities. You can tap here to learn more about us.

On our site you can contact us, report a repair, pay your rent, learn how to apply for a home, get help and support, and more.

You can scroll down to see our main contact details, or tap here to see all our contact details on our main Contact us page.

Latest news and updates from us

  1. Upcoming webinars: Know your rights and what to expect from your housing provider

    Four Million Homes webinars December 2025

    Four Million Homes is hosting three important webinars this December (2025) to help social housing tenants understand their rights and what housing providers must deliver. These sessions are independent, practical, and designed to give you confidence about what strong standards mean in practice.

    08 Dec 2025 10:00

  2. Your voice really does make a difference – here’s the proof (annual report 2024 to 2025)

    More than 1,000 tenant perception surveys, 1,500 service feedback forms, and 371 members of our Resident Voices Channel – that’s thousands of insights over the last year helping us to shape our services.

    Tap here to see how your voice is shaping the future of Bolton at Home in our latest annual report.

    08 Dec 2025 09:00

  3. Want to make sure your Christmas decorations are safe for you and your family?

    Read on for six quick tips on using your Christmas decorations safely.

    Please pass these on to the people you care about if you think they’d be helpful.

    05 Dec 2025 13:00

  4. Ever wondered how our Careline service is helping thousands of people live independently? (Annual report 2024 to 2025)

    Our Careline team supports more than 6,500 people to live safely and independently in their own home. Last year, they handled more than 210,000 calls and helped 3,500 people after non-injury falls.

    Tap here to discover how Careline and other support services are changing lives in our latest annual report.

    04 Dec 2025 09:00

  5. Live in a flat? Stay fire safe with this short video guide

    If you live in a flat, you'll already know many of the ways to minimise the risk of fire. In case you wanted a refresher, this short film will talk you through keeping you, your home, and surrounding building safe. Please keep it handy and/or pass it on if you think it could help someone you care about.

    Read on to watch it.

    03 Dec 2025 09:00
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Get in touch

Call us

01204 328000
8am to 5.30pm Mon - Fri

You can still report emergency repairs while we’re closed using our out of hours phoneline, which you can call using the same number.

Use our webchat

Our staff are here to help from 8am to 5pm, Monday to Friday if you need us- and you can send your messages in another language thanks to our built-in translation feature.

Just tap the ‘Chat with us’ button at the bottom of your screen and we’ll be with you as soon as possible.

Email us*

info@boltonathome.org.uk

*Please note: we ask that you report all repairs over the phone as we may need to take information from you, and/or confirm an appointment. To speak with a member of our team please call 01204 328000.

For all other queries please provide your name, address, and contact number along with a brief summary of your query. This will help us to resolve your enquiry or signpost to the relevant team.

Message us on Facebook

Available 8am to 5.30pm, Mon - Fri
Click here to message us on Facebook (opens in a new tab)

Visit our Valley House reception (open Monday to Thursday)

98 Waters Meeting Road
Bolton
BL1 8SW
8.45am to 4pm, Monday - Thursday