The Be One Homes logo.'

We’re excited to announce that from 1 April 2026, Bolton at Home will officially become Be One Homes.

We’ll still legally be known as Bolton at Home until then, but you’ll start seeing our new look much sooner.

Please continue to use the Bolton at Home website (this site) for information on reporting repairs, paying your rent, tenancy information, help with antisocial behaviour, and more for the time being. We'll let you know when to start using our new website for these things.

Welcome to Bolton at Home

We manage and maintain around 19,000 properties.

As well as providing homes, we offer a range of other services. These are available to our tenants, and some are open to other residents living in our communities. You can tap here to learn more about us.

On our site you can contact us, report a repair, pay your rent, learn how to apply for a home, get help and support, and more.

You can scroll down to see our main contact details, or tap here to see all our contact details on our main Contact us page.

Latest news and updates from us

  1. Katie shares our five-step guide for checking Fire Doors are safe

    In this short video, Katie (from our Health and Safety Team) talks about the importance of Fire Doors and provides a five-step guide on how you can check they’re safe (call us on 01204 328000 if you think there’s something wrong with a Fire Door). 

    Katie also talks about how we’ll inspect your Fire Doors regularly – and why it’s crucial you grant us access into your home for these checks to take place.

    Unsure on how you’d check Fire Doors are safe? Stay safe by giving our short video a watch.

    15 Sep 2025 15:00

  2. Could thousands of pounds be slipping through your fingers?

    This week (Monday 15 September to Friday 19 September 2025) is Pension Awareness Week – a national reminder to think about our futures. But for many, the challenge isn’t just what lies ahead - it’s making sure retirement feels secure today.

    That’s where Pension Credit comes in. It might take a little time to see if you qualify, but the extra coming in could make a real difference and bring peace of mind in the months and years ahead.

    15 Sep 2025 14:00

  3. Satisfaction surveys – we’re listening

    Tenant perception surveys running from September 2025

    From Monday 15 September 2025, around 1,000 tenants will be randomly selected to share their views and experiences about our services. Most people will get a phone call, and some may receive a text or email. We’ve asked Kwest Research, an independent company, to carry out the surveys on our behalf over the next few weeks. Read on for details.

    10 Sep 2025 13:00

  4. Be One Homes update: Our new vans are hitting the road

    Be One Homes update: Our new vans are hitting the road

    Our new name, Be One Homes, officially launches in April 2026 - but you’ll start seeing the change much sooner. We’re excited to share that we’re now starting to introduce our newly branded vans and updated colleague workwear. Have you spotted any yet?

    10 Sep 2025 12:00

  5. Upcoming webinar on Awaab’s Law: making homes safer, faster

    Upcoming webinar on Awaab’s Law: making homes safer, faster

    Awaab’s Law strengthens tenants’ rights to safe, healthy homes - with new rules coming this October to ensure faster action on issues like damp and mould.

    A free online session on Thursday 18 September 2025, hosted by Four Million Homes, will explain what’s changing and how it affects you. We welcome these changes and are committed to supporting tenants. Read on for more details.

    09 Sep 2025 14:00
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Get in touch

Call us

01204 328000
8am to 5.30pm Mon - Fri

You can still report emergency repairs while we’re closed using our out of hours phoneline, which you can call using the same number.

Use our webchat

Our staff are here to help from 8am to 5pm, Monday to Friday if you need us- and you can send your messages in another language thanks to our built-in translation feature.

Just tap the ‘Chat with us’ button at the bottom of your screen and we’ll be with you as soon as possible.

Email us*

info@boltonathome.org.uk

*Please note: we ask that you report all repairs over the phone as we may need to take information from you, and/or confirm an appointment. To speak with a member of our team please call 01204 328000.

For all other queries please provide your name, address, and contact number along with a brief summary of your query. This will help us to resolve your enquiry or signpost to the relevant team.

Message us on Facebook

Available 8am to 5.30pm, Mon - Fri
Click here to message us on Facebook (opens in a new tab)

Visit our Valley House reception (open Monday to Thursday)

98 Waters Meeting Road
Bolton
BL1 8SW
8.45am to 4pm, Monday - Thursday