Focusing on what you've said matters most: we've written our 2024 to 2025 year in review (Annual Report) for you.

We’ve kept things to the point in this year’s report, focusing on the things you’ve told us matter the most to you, like:

  • Investing in and maintaining your homes
  • Keeping you and your family safe
  • Dealing with damp and mould
  • Improving how we communicate with you
  • Acting on complaints

Our Annual Report’s not just about facts and figures – it’s about showing you that we’re listening, communicating, and working to make our services better for you. We'd recommend having a flick through.

Welcome to Bolton at Home

We manage and maintain around 19,000 properties.

As well as providing homes, we offer a range of other services. These are available to our tenants, and some are open to other residents living in our communities. You can tap here to learn more about us.

On our site you can contact us, report a repair, pay your rent, learn how to apply for a home, get help and support, and more.

You can scroll down to see our main contact details, or tap here to see all our contact details on our main Contact us page.

Latest news and updates from us

  1. Money worries? In the last year we helped people secure £13 million – see how we can help you too (annual report 2024 to 2025)

    We know how hard managing finances can be right now - and you're not alone. Our Money Advice Team helped 2,357 families put more than £13.1 million back into their pockets. That’s through things like finding extra income they didn’t know they were entitled to, supporting nearly 900 older residents, and carrying out over 1,000 benefit checks.

    To find out how we’ve helped people improve their finances, tap here to check out our annual report for April 2024 to March 2025.

    27 Nov 2025 09:00

  2. On Employment and Support Allowance (ESA) and worried about moving to Universal Credit? We’re here to help.

    Universal Credit migration

    If you currently receive Employment and Support Allowance (ESA), and have not yet received a migration notice, you’ll soon be asked to move to Universal Credit (UC). ESA provides support for people with a health condition or disability that affects their ability to work. UC replaces older benefits—including ESA—with a single monthly payment. Read on for details.

    26 Nov 2025 12:00

  3. Need a bit of extra support? See how we’re here to help (annual report 2024 to 2025)

    From food support to financial help, we’ve been there for tenants. Over the last year, 445 households used our food pantries, 5,850 community match tickets for Bolton Wanderers were distributed, and 226 families received festive help through Christmas Dinner On Jesus.

    Interested in finding out more? Tap here to step inside our latest annual report for April 2024 to March 2025.

    25 Nov 2025 09:00

  4. November 2025: make sure you’re up to speed on our policy for e-bikes/scooters, mobility scooters, and similar battery-powered devices

    Own (or plan on buying) an e-bike, e-scooter, mobility scooter, or similar battery-powered device? 

    Read on for a short video (3 mins) that explains our policy for safely storing and charging battery-powered devices like these.

    24 Nov 2025 10:00

  5. Update for tenants: what our new Access Policy means for you (November 2025)

    We’ve introduced a new Access Policy to help us keep your home safe and well maintained. This policy will result in better coordination, less wasted time, and fewer missed appointments – helping us to keep your home safe.

    Read on for a summary of what our Access Policy means for you.

    21 Nov 2025 12:00
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Get in touch

Call us

01204 328000
8am to 5.30pm Mon - Fri

You can still report emergency repairs while we’re closed using our out of hours phoneline, which you can call using the same number.

Use our webchat

Our staff are here to help from 8am to 5pm, Monday to Friday if you need us- and you can send your messages in another language thanks to our built-in translation feature.

Just tap the ‘Chat with us’ button at the bottom of your screen and we’ll be with you as soon as possible.

Email us*

info@boltonathome.org.uk

*Please note: we ask that you report all repairs over the phone as we may need to take information from you, and/or confirm an appointment. To speak with a member of our team please call 01204 328000.

For all other queries please provide your name, address, and contact number along with a brief summary of your query. This will help us to resolve your enquiry or signpost to the relevant team.

Message us on Facebook

Available 8am to 5.30pm, Mon - Fri
Click here to message us on Facebook (opens in a new tab)

Visit our Valley House reception (open Monday to Thursday)

98 Waters Meeting Road
Bolton
BL1 8SW
8.45am to 4pm, Monday - Thursday