Our performance

We work towards our corporate objectives. These are:

  • Putting customers first
  • Homes we can all be proud of
  • Neighbourhoods we can all be proud of
  • Keeping a strong, financially viable, well governed business
  • Developing and growing

We are committed to improving our performance. We monitor our performance so we can improve services.

We report on our performance in three ways:

  1. An annual report to customers.  This is a summary of our performance over the year.
  2. Performance reports to our board every three months.
  3. Performance reports to our Operation’s Committee every three months.

How we will meet your expectations

Our aim is to create ‘homes and neighbourhoods we can all be proud of’ by:

  • Maximising income for our organisation so that we remain viable
  • Maximising income for our customers
  • Diversification of our range of products and services
  • Delivering an efficient and well run business
  • Achieving profitable growth that can be reinvested back into our organisation

Value for money

This report tells our stakeholders about our self-assessment against the Homes and Communities Agency’s national standard for value for money.

It explains our assessment of how we provide value for money, any current activities to further improve what we do and our plans for the future.

Our value for money self assessment for 2016 to 2017.pdf[pdf] 5MB


Our standards

The Homes and Communities Agency (HCA) set out seven standards we have to meet:

  1. Rent
  2. Value for money
  3. Governance and financial viability
  4. Tenant involvement and empowerment
  5. Home
  6. Tenancy
  7. Neighbourhood and community

We have also agreed local standards with our customers in four areas:

  1. Neighbourhood and community: building communities
  2. Home: improving homes
  3. Tenancy: managing tenancies
  4. Customer involvement and empowerment: involving customers

Our reports include a summary of how we have met the national standards set out by the HCA and our local standards.

Who are the Homes and Communities Agency?

The Homes and Community Agency is the regulator of social housing in England. It exercises its functions through the Regulation Committee. 

You can find more information on their website: