We work towards achieving our corporate objectives. These are:
- Meeting the housing needs of our customers
- Supporting our customers to be more independent and our communities to be more sustainable
- Ensuring that our business is well run, responsible and financially secure
More details about how we plan to do this can be found at http://www.boltonathome.org.uk/about-us
We are committed to improving our performance and we monitor our performance so we can improve services.
We report on our performance in three ways:
- An annual report to customers. This is a summary of our performance over the year.
- Performance reports to our board every three months.
- Performance reports to our Operations Committee every three months.