Our performance

We work towards our corporate objectives. These are: 

  • Putting customers first
  • Homes we can all be proud of
  • Neighbourhoods we can all be proud of
  • Keeping a strong, financially viable, well governed business
  • Developing and growing 

We are committed to improving our performance. We monitor our performance so we can improve services.

We report on our performance in three ways:

  1. An annual report to customers.  This is a summary of our performance over the year.
  2. Performance reports to our board every three months.
  3. Performance reports to our customer committee every three months.

Latest performance report to our board

Quarter 3 2016/17

Read our latest Board performance to find out how we are progressing with our offer document promises and how much rent we lose when our properties are empty.

Quarter 3 16-17 Board Strategic performance report [pdf] 540KB

Click here to look at past performance reports to our Board.

Latest report to our customer committee

Our standards

The Homes and Communities Agency (HCA) set out seven standards we have to meet:

  1. Rent
  2. Value for money
  3. Governance and financial viability
  4. Tenant involvement and empowerment
  5. Home
  6. Tenancy
  7. Neighbourhood and community

We have also agreed local standards with our customers in four areas:

  1. Neighbourhood and community: building communities
  2. Home: improving homes
  3. Tenancy: managing tenancies
  4. Customer involvement and empowerment: involving customers

Our reports include a summary of how we have met the national standards set out by the HCA and our local standards.

Who are the Homes and Communities Agency?

The Homes and Community Agency is the regulator of social housing in England. It exercises its functions through the Regulation Committee. 

You can find more information on their website:


How we will meet your expectations

Our aim is to create ‘homes and neighbourhoods we can all be proud of’ by:

  • Maximising income for our organisation so that we remain viable
  • Maximising income for our customers
  • Diversification of our range of products and services
  • Delivering an efficient and well run business
  • Achieving profitable growth that can be reinvested back into our organisation


A day in the life of a Business Intelligence Analyst

"The great thing about being a Business Intelligence Analyst (BIA) is the variety of work.  We regularly get to work with staff across the business and link up with customers through our Customer Inspector service."

Click here to read 'A day in the life of a Business Intelligence Analyst' on our blog.