About us

We are a registered charity providing social housing. In March 2011, following a vote of support from tenants, we took over the ownership of the houses formerly owned by Bolton Council. We now own and manage more than 18,000 homes in the borough.

Where we are going

We are working to create 'homes and neighbourhoods we can all be proud of.'

What we are working to achieve

We are working towards these objectives:

  • Maximising income for our organisation so that we remain viable
  • Maximising income for our customers
  • Diversification of our range of products and services
  • Delivering an efficient and well run business
  • Achieving profitable growth that can be reinvested back into our organisation


We report on these our performance and how we are meeting these objectives in three ways:

  1. Our annual report
  2. Quarterly reports to our Board
  3. Quarterly reports to our Customer Committee

Our business plan

We prepare the business plan to explain our:

  • Current structure.
  • Past performance.
  • Future plans.
  • Investment programme.

Click on the link below to open our Board approved plan for 2016-2021. This replaces the previous version for 2015-2020.

bh-our-plan-2016-2021.pdf 2MB

Get in touch

Call us on:

01204 328000

Get in touch online:

Click here to send us a message.

Write to us:

Bolton at Home
98 Waters Meeting Road

bh-directions-and-location-map[docx] 902KB

About us image

Bolton at Home van parked in street

Offer document

The offer document explains Bolton’s Council’s proposal for transferring ownership of its homes to us. The document sets out our promises in terms of investment and services over the five years after transfer.

Offer document[pdf] 3MB

Message from our Chief Executive

Jon Lord Chief Executive"We will use the website to inform you about our performance on those issues that are important to you as tenants such as repair appointments, value for money and tackling antisocial behaviour. It is our aim to provide good quality services at a reasonable cost.

I do try and make sure I get out and meet tenants as much as possible to hear from you directly about improvements you would like to see. So feel free to invite me to events or for a walk around your area. If I can’t make it I will make sure another senior officer attends or contacts you."

Jon Lord