Be involved

There are many ways you can get involved with Bolton at Home. You can take part in improving services, decision making or the activities or come to events in your neighbourhood.  

Ways to be involved leaflet[pdf] 692KB

Help us improve our services

  • Become a customer service inspector (CSI). Speak to other customers or take part in mystery shopping to make sure we are delivering the best standards of service. Click here to visit the customer service inspector page for more details.
  • Join our Customer Committee. This group oversee and assess the impact of the delivery of our services to tenants and our wider customers. Members carry out in-depth reviews of different services and make recommendations for improvement to our Board. Click here to find out more on our governance page.
  • If you are over 55 you can come along to our Seniors in Partnership group. Here you can share experiences and discuss local issues and service. Contact our Activities Co-ordinator Lesley Tyrer on 01204 329678 for more details.
  • If you are over 55 and from a black or minority ethnic group you can come to our Asha forum to discuss local service and specific issues. For details contact Zunaid Ismail on 01204 335345.
  • Complete the online form below to grade the grounds maintenance in your area. Is it excellent? Is it poor? Let us know.
Grounds maintenance checklist

Please make sure you look at the photo standards beforehand: photo-standards

Make a change in your community

  • Join a tenants and residents association. There are a number of these across our estates an are a great way of helping improve your community. If you're interested in joining or find your nearest association contact our customer involvement team.
  • Take part in an estate walkabout. Get out with local housing staff and inspect the area you live in. Contact your local housing office for more details here. 

Meet people near you

Stay in touch without leaving the house

Sign up to our text alerts. You'll receive free text reminders about upcoming activities and events in your community and receive useful information from us.
To register just text 'CI Team I want to join' to 80800.

Get in touch

If you're interested in getting involved you can call the Community Investment Team on 01204 327992, text by sending CITEAM and your message to 80800 or email citeam@boltonathome.org.uk

Be involved image

Two older men chatting in a garden 

Community groups

community groups

See what's been going on in your area

You tell us

“The reason I joined SIPS (Seniors in Partnership Group) was for Lever Gardens to get a voice”
Frank Pitts – Lever Gardens

You tell us

"Over the three years or so that we have been involved, we have been to meetings where we discuss the choices and costs of the materials for the planned programmes and general repairs. Sometimes new ideas and materials are brought in and we discuss whether or not they are suitable, cost effective, and whether the tenants will like them.  At another meeting we helped to choose a new contractor by reading through all the tenders put forward.  We have also been involved in the fencing programme helping to decide on the designs for the new fences."
Roy and Eileen Woods – Design & Specification Group

 

In your words

"The SIP group is a good way of finding out what’s going on within Bolton at Home and it helps and supports older customers to address their issues."
Lynda Brockbank, member