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New Contact Centre opening hours

We are changing the opening hours of our Contact Centre from Monday 23 July.

Our new opening hours will be Monday to Friday 8.00am to 5.30pm. To speak to us please call 01204 328000.

We are doing this to better meet customers' needs during peak times, especially following the increase in contact via our digital channels.

Outside of these hours, you can continue to report emergency repairs, urgent antisocial behaviour queries and use the automated payment line to make payments by dialling the golden number 01204 328000.

The opening hours of Valley House Reception remain 8.45am until 5.00pm, Monday to Friday.

Media enquiries

We’re happy to comment on current housing and related issues.

For more information contact Andrew Pilkington, Marketing and Communications Manager, on 01204 329714 or email