News from Bolton at Home
Here you'll find our most recent news articles, from important tenant updates and new housing developments, to new community initiatives and activities.
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Our new webpage tracks customer satisfaction with things like repairs, the quality and safety of homes, complaints, communication, and more
Just in case you weren’t aware, we’ve created a page on our website (www.boltonathome.org.uk/our-performance) that tracks how satisfied our customers have said they are** with:
- the overall service we provide,
- repairs,
- the quality and safety of homes,
- our ability to collect feedback and suggestions, and act upon them,
- the ways we communicate and keep customers involved,
- our approach to handling complaints,
- our maintenance of communal areas,
- how we handle antisocial behaviour,
- and more.
We've attached some of the headline figures below.
We’re committed to operating in an open, honest, and transparent way. Collecting this data is important for us as it gives us a view of what we’re doing right or wrong, how we can improve and provide you with greater value for money, and so we can compare ourselves to other housing providers and identify best practice.
**Surveys were carried out with customers in late September through to October 2023. Like other housing providers across the country, we collect these customer satisfaction figures as part of the Regulator of Social Housing’s ‘Tenant Satisfaction Measures’ (or TSMs).
If you’re keen to share your views and feedback with us, our page (www.boltonathome.org.uk/our-performance) also includes links to various ways can be involved and influence our decision-making. Just scroll to the bottom of the page to find out more.
