Reporting a repair

If you need to report a repair that is not urgent you can do so in three ways.

  1. Call us on 01204 328000 between 8am and 5.30pm Monday to Friday. Outside of these hours only emergency repairs can be reported on this number.
  2. Click here to use our online reporting tool. This should not be used for emergency repairs.
  3. In person at one of our offices.

If you smell gas call the National Grid emergency number 0800 111 999.

Need a helping hand?

We do expect that customers carry out some repairs themselves. You can get more information on this in our repairs policy.

Repairs Policy[docx] 688KB

If you're unable to carry out a repair because of your age, illness or disability, call our contact centre on 01204 328000 and we'll tell you what we might be able to do to help.

Get more information on our repairs service

Our repairs leaflet contains information on who is responsible for which repairs:

Repairs information leaflet[pdf] 595KB

Our repairs policy will tell you more about which repairs are your responsibility and the level of service you can expect from us.

Repairs Policy[docx] 688KB

If you're looking to do repairs yourself, please read the general conditions and complete the tenants permission form: 

Tenants' permission form: general conditions[docx] 147KB

Tenants' permission form[docx] 674KB

Then return it to us by:

  • email to:
  • post to: Bolton at Home, 98 Waters Meeting Road, Bolton, BL1 8SW
  • hand, in person at your local housing office or UCAN centre

Or you can fill out the online form here:

Tenants permission application form

Man with ladder on van

low rise flats with front garden

Emergency repairs

To report an emergency repair call 01204 328000 24 hours a day 7 days a week.

An emergency repair is one that might result in harm to people or property if it is not fixed quickly. You will be charged if you call us out to a non emergency repair out of hours.

When you call, our staff will advise you on what an emergency repair is.

Here are some examples:

  • No lights or power.
  • Exposed bare wires.
  • A burst pipe or tank.
  • Part of the building being unsafe.
  • Blocked sewer or toilet where there is no other toilet in the property.
  • Rain entering the property.
  • Your property left unsecured through a broken door or window.
  • No heating or hot water where there are people who are ill, elderly or with disabilities affected by the problem.