News from Bolton at Home
Here you'll find our most recent news articles, from important tenant updates and new housing developments, to new community initiatives and activities.
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See our latest tenant satisfaction results (our 2025 Tenant Satisfaction Measures results)
Have you seen our latest tenant satisfaction results? They’re now live on our website.
Each year, we share them as part of our commitment to being open and transparent with you on how we’re performing, as well as to meet the requirements set out by the Regulator of Social Housing.
These results are known as our ‘Tenant Satisfaction Measures’ (or TSMs) and we get them through yearly surveys that help us to understand how satisfied tenants are with our services.
We also publish figures taken from our internal systems to give you more context on how we’re performing.
When you tap www.boltonathome.org.uk/our-performance, you’ll see this year’s results for:
- the overall service we provide,
- repairs and maintenance,
- the quality and safety of our homes,
- our ability to collect feedback and suggestions, and act upon them,
- the ways we communicate and keep customers involved,
- our approach to handling complaints,
- our maintenance of communal areas,
- how we handle antisocial behaviour,
- and more.
There are several ways you can shape our what we do and make a real difference in your community – and we’d love to have you on board.
Just tap www.boltonathome.org.uk/be-involved to explore all the ways you can be involved – whether that’s joining our Youth Scrutiny Panel (if you’re aged 16 to 25), taking part in online consultations as a member of our Resident Voices Channel, becoming a member of our Group Operations Committee, or something else.