News from Bolton at Home
Here you'll find our most recent news articles, from important tenant updates and new housing developments, to new community initiatives and activities.
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Keeping things the same at our Valley House office
You might remember, we decided to temporarily close our Valley House office on Fridays, starting from 12 January until the end of March. We did this because not many people were coming to see us on Fridays. By closing on this day, we could save some money, invest this money in your homes instead, and keep services running smoothly.
This new arrangement has been working well. There’s been no big disruption to our services, and our Contact Centre has been able to handle questions and concerns on Fridays through phone, email, Facebook messaging, and webchat.
Because it’s gone smoothly, we’ve decided to keep things the same until further notice. This means that our Valley House office, including reception, will continue to be closed on Fridays. But don’t worry, our services will still be available as usual. We’ll still be open for business, and our staff will still be around to help five days a week, Monday to Friday. They’ll just be working from one of our other buildings (such as our UCAN centres), on site, or from home.
We’ll let you know if there are any more changes.
We’re listening
Your thoughts on this are important to us. So, if you have any worries or ideas about these extended arrangements, please let us know. You can do this by emailing info@boltonathome.org.uk.
Thank you once again for your time and support.
How to reach us
Even though our Valley House office is closed on Fridays, all our services are still available.
Here’s how you can reach us:
- Phone: you can reach us on 01204 328000.
- Email: you can email us at info@boltonathome.org.uk.
- Facebook: you can send us a message on Facebook at www.facebook.com/fbboltonathome.
- Webchat: you can use the webchat at www.boltonathome.org.uk.
- Mail: if you prefer traditional mail, you can still write to us at Bolton at Home, 98 Waters Meeting Road, Bolton BL1 8SW.
Emergency repairs
If you need emergency repairs on Fridays, please phone us. On other weekdays, you can report emergencies by phone or in person. You can report emergency repairs at any time by phone.
In-person appointments at Valley House
If you need to see us in person at Valley House, we’ll be focusing these between Mondays and Thursdays.
UCAN centres
Our network of UCAN centres and pop-up UCAN centres will keep their regular opening times. For details, visit www.boltonathome.org.uk/ucan.