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Energy price rises and Universal Credit changes - What to do if you’re worried about your finances

Energy price rises and Universal Credit changes - What to do if you’re worried about your finances

You may have seen recent news stories about energy bills going up from this October.

This is happening because the energy regulator, Ofgem, is due to raise the ‘energy price cap’.

It means energy companies will be able to pass on to customers some of the rapidly growing costs they are facing to buy gas on the wholesale market.

Energy bills are expected to rise by an average of £139 a year, though the government says the price cap will restrict further increases.


We’re here to help

Many people will be worrying how the energy price rises affect their finances.

The £20 increase to Universal Credit payments that was introduced by the government in response to the pandemic is also due to end on 6 October, which will make it even harder for some families.

But if you’re a Bolton at Home customer, and feeling under pressure, we’re here to help you stay on top of your finances.

If you or someone you care about is affected by the energy price rises and/or the change to Universal Credit, please phone our Money Advice Team as soon as possible on 01204 328000. 

Over the last year, our Money Advice Team has helped our customers make £10.6million in financial gains and savings. This includes energy bill savings through tariff reviews and meter changes.


Support for rising energy bills

Advice and support to manage rising energy costs is also available from our expert energy adviser Tom Kirby.

Tom works for our social enterprise Starts with you and can help you to reduce your energy bills and save money.

Tom will do this by:

  • reviewing your energy tariffs;
  • advising on winter fuel payments;
  • providing energy saving advice.

You can reach Tom on 07782 522498 or by email at


Keep warm for less this winter

There are actions we can all take right now to start saving energy, lowering bills and be comfortable this winter.

Our website has lots of tips and advice, including:


Please don’t hesitate to phone us on 01204 328000 if you’re concerned about the upcoming energy price increases or changes to Universal Credit.

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Tap4 issues

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  • a breakdown of how we spent EVERY PENNY from each pound of rent you'd paid us, 

  • how building NEW BUILD HOMES benefits you, regardless of whether you live in one, 

  • and the exact number of COMPLAINTS we’ve received, as well as some examples of how we’ve learnt from them (such as missed appointments, fly tipping, and our Antisocial Behaviour Policy). 

Want to read a previous issue of TAP4? No problem. They're listed below:

Past TAP4 issues (newest first):

Click here to read TAP4 Issue 7

Click here to read TAP4 Issue 6

Click here to read TAP4 Issue 5

Click here to read TAP4 Issue 4

Click here to read TAP4 Issue 3

Click here to read TAP4 Issue 2

Click here to read TAP4 Issue 1