Our Journey Ahead: 2025 to 2029 | News

We have a five-year business plan and each year we update you on our plans for the next five years. 

You can now tap here to read our latest business plan. In it, you’ll find out how we’ll be delivering on our core purpose: to provide homes and opportunities to support people to build a better life.

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You Said, We Did

You’ve told us that you’d like well-maintained homes, repairs, and improved methods of communication. 

We’ve used this feedback to shape our transformation projects for the next one to two years. 

• We’ll be transforming our repairs service to ensure the delivery of an effective and efficient service; this will improve the ways in which we communicate to you. Transforming our repairs service will modernise our repairs systems leading to an improved repairs service.
• We'll be improving our housing management systems to make it easier for customers to manage their tenancies, report issues, and for us to track support journeys with better data in one place.
• We’ll prioritise key areas such as damp and mould and improving fire safety.

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Our plans

This business plan informs you on how we will prioritise providing you with safe, secure, and well-maintained homes. We'll:

• Invest over £58 million per year for the next five years on a range of improvement works.
• Provide housing options to match different needs and provide homes that support our customers to live independently.
• Build more homes over the next five years.
• Improve fuel efficiency in our customers’ homes.
• Bring all homes up to an EPC C rating, or better, by 2032.

As part of our plans, we’ll continue to support our customers and communities. Our customer groups actively hold us to account helping us to shape and improve our services. We'll:

• Continue to provide targeted support to our most vulnerable customers.
• Improve access to services.
• Support our customers into work, volunteering, and education.

You can tap here to read our latest business plan for more information on our plans for the next five years.

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Stay up to date with how we’re performing

We’re committed to operating with openness and honesty. One of the ways we do this is by keeping you up to date with our latest performance and customer perception figures.

Alongside our Business Plan, we’ve just released our latest Tenant Satisfaction Measures (TSMs) results on our website.

We collect these measures each year as required by the Regulator of Social Housing. They’re designed to provide transparency to tenants about their landlord’s performance and are divided into five categories:

• Building Safety
• Antisocial Behaviour
• Decent Homes Standard & Repairs
• Complaints
• Tenant Perception Measures

You can tap here to view our latest Tenant Satisfaction Measures results on our website.