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Gas safety

Gas safety

This week (commencing 14 September) is Gas Safety Week. Gas safety is important all year round of course. Gas Safety Week is led by Gas Safe Register, which is the official gas registration body for the UK. It provides a gentle reminder, if needed, of what steps we should all be taking to protect ourselves and keep our loved ones safe.

Here’s a rundown of what you can expect from us and what you should do:

As your landlord, we have a legal duty to ensure that all gas appliances, fittings and flues owned by us, and provided for your use, are safe. This includes things like central heating, boilers and gas fires.

To do this, we carry out an annual gas safety check or gas service using registered Gas Safe engineers. We’ll notify you in writing when your gas safety check is due and arrange an appointment to complete the gas servicing.

What does a gas safety check involve?

The annual gas safety check includes testing of all required gas appliances, pipe work, flues and smoke alarms in your home.

We’ll provide you with a copy of your gas safety certificate within 28 days of the check being completed.

What if an appliance fails the safety check?

The Gas Safety Record will contain details of any problems found at the time of the inspection, and any action that’s been taken.

If an appliance fails the safety check, it may be necessary to disconnect it. Our engineer will make the appliance safe while on site. We’ll then contact you to discuss and agree any further actions and when we’ll complete them.

If one of the appliances that you own is faulty, we’ll disconnect it and advise you to seek help from a qualified Gas Safe registered engineer.

What to do, and not do, if you smell gas

If you smell gas or suspect there’s a gas leak, you should:

• Turn off the appliance you are using.

• Turn off the gas supply at the meter (unless the meter is located in a cellar or basement, in which case you should evacuate immediately).

• Check to see if a gas tap has been accidentally left on or if a pilot light has gone out.

• Open doors and windows to allow the gas to disperse.

• Call the National Grid immediately on 0800 111 999.


• Use or switch any electrical appliances on or off.

• Smoke, use matches or anything that has a naked flame.

• Use a mobile phone anywhere near the leak.

How to tell if your gas appliance is faulty

Any one of the following could be a sign that your gas appliance is faulty and might be producing carbon monoxide in your home.

• The flame on your cooker should be crisp and blue. Lazy yellow or orange flames mean you need to get your cooker checked.

• Dark staining on or around gas appliances.

• Pilot lights that frequently blow out.

• Increased condensation inside windows.

Phone us immediately on 01204 328000 if you think that your gas appliance isn’t working properly.

Carbon monoxide

If you have a faulty gas appliance, it can be dangerous and produce carbon monoxide gas. This is a colourless and odourless gas, which can cause headaches, dizziness, nausea, breathlessness and loss of consciousness. Exposure to carbon monoxide can also be fatal, so you should seek medical advice immediately if you have these symptoms.

We recommend that you install a carbon monoxide alarm in your home if you have gas appliances.

If you have gas but no gas appliances

If you have a gas supply meter fitted in your property but don’t have any gas appliances, we still need to inspect the pipework inside your home.

Gas safety tips:

• Make sure you know where your gas meter is located and how to turn off the gas supply in the event of an emergency.

• Never cover an appliance such as a boiler or gas fire or block the air vents.

• Never block or obstruct any fixed ventilation grilles or airbricks.

• Never block or cover outside flues.

• Never fit draught exclusion strips to doors of a room that contains a gas appliance.

• Never use a gas appliance if you think it’s not working properly.

Your gas safety responsibilities

You must allow us access to your home to complete your annual gas safety check.

If you employ anyone to carry out gas work in your home, you must ensure they’re a registered Gas Safe engineer.

You mustn’t try to do any gas related work or repairs yourself. Not only could you be breaking the law, but any work you carry out could be life threatening for you and your neighbours.

Please remember, at this time you can still report an emergency repair 24/7. An emergency repair is one that might result in harm to people or property if it’s not fixed quickly. Please phone us on 01204 328000.

If you smell gas, call the National Grid emergency number 0800 111 999. Phone us on 01204 328000 if you need us.

Take care and stay safe.

For more information about Gas Safety Week, follow this link:

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You can learn more, and listen to previous broadcasts by clicking here.

Media enquiries

We’re happy to comment on current housing and related issues.

For more information contact Andrew Pilkington, Marketing and Communications Manager, on 01204 329714 or email

Tap4 issues

Tap4 Latest Issue - released 14 September 2020

Click here to read the latest issue of Tap4 (links to

Tap4 is our digital publication for tenants and is released every quarter. It keeps you clued-up on the things we do to build and support our communities, puts a spotlight on the people and organisations that make Bolton brilliant, and is inspired by you.

Past Issues:

Click here to read Tap4 Issue 4 (released 4 June 2020)

Click here to read Tap4 Issue 3 (released 26 February 2020)

Click here to read Tap4 Issue 2 (released 18 July 2019)

Click here to read Tap4 Issue 1 (released 10 April 2019)

Quarter Turn issues

Quarter Turn Issue 5 Thumbnail

Quarter Turn Latest Issue - 13 July 2020:

Quarter Turn issue 5 [pdf] 3MB

Quarter Turn is dedicated to raising awareness of interesting activities, relevant services and inspiring stories from in and around our communities, celebrating those involved in community activities. A new issue is printed and posted every quarter. From April 2020, we've increased the distribution so it now goes to Bolton at Home tenants aged over 70 who live in general let without Careline, as well as to those living in extra care schemes, sheltered housing and in general let with Careline. 

Past Issues:

Quarter Turn issue 4 [pdf] 1MB

Quarter Turn issue 3 [pdf] 2MB

Quarter Turn issue 2 [pdf] 2MB

Quarter Turn issue 1 [pdf] 2MB