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We’re highlighting the difference that supported housing makes to people as part of today’s Starts at Home Day (3 September).
The Starts at Home campaign, now in its fifth year and led by the National Housing Federation (www.housing.org.uk), recognises how supported housing helps hundreds of thousands of people each year to regain their independence and confidence.
Supported housing is the umbrella name for housing services that provide safe environments and vital personal support and care services to help people to live as independently as possible. It includes suitable homes and appropriate services for a wide range of people including older people, people with a learning disability and autistic people, people with mental health related needs, vulnerable young people and people who’ve experienced homelessness.
We’re a member of Greater Manchester Housing Providers (GMHP), a partnership of 24 housing providers. Together, we offer a wide range of sheltered and extra care accommodation, refuges for domestic violence victims, homelessness shelters and housing services for those with disabilities. Registered providers in Greater Manchester are estimated to provide supported housing to more than 25,000 households.
GMHP supports the three main goals of Starts at Home, which is a national day of action to:
Show the value of supported housing.
Recognise the services and contribution that supported housing staff have made to people’s lives, especially during the pandemic.
Secure long term political support and national funding for supported housing services, so we can continue to help those who need it to settle into and thrive in their tenancy.
The experience of supporting people through the COVID-19 pandemic over the last 18 months has further shown the value of care and support services, and the difference that having a safe and secure place to live can make to people’s lives.
The pandemic continues to create new needs within communities and increase demand for support housing as more people are affected by the social, economic and health impacts of COVID-19.
Like other not for profit social housing providers across the country, we’ll continue to do all that we can and work closely with specialist partner organisations to meet local people’s needs and help them to flourish. However, national funding is needed to ensure that people who need extra support will always have a safe home that meets their needs.
The Starts at Home campaign seeks the long term national funding commitment necessary to ensure we can keep running supported housing services that transform lives.
Click or tap the tiles below to read local examples of how vital supported housing services can be.
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From attempted suicide to safety
A man with depression, other illnesses & isolation tried to electrocute himself.
After an alert from one of our heating engineers, three of our housing teams- safeguarding, tenancy support & money advice- responded quickly.
They combined to get our tenant effective medical treatment, resolve debts causing worry, provide a regular supply of quality food & form a support network.
We’ve since moved him into a more suitable home.
He’s settled, enjoying social activities, eating well & making friends.
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From living in the dark & cold to thriving in sheltered housing
Acting on a report a woman was spending full days in a pub, with concern about her appearance, our Safeguarding Team found she:
had no electricity for 2 years
had a blocked toilet
hoarded items
Our tenant didn’t have the confidence to report a faulty electric meter, deal with an outstanding debt or raise the issue with her toilet.
Furthermore, a neighbour had also exploited our tenant’s vulnerabilities by charging her to use a washing machine and toilet each time.
We cleared rubbish from her home, fixed her toilet & worked with the energy supplier to restore power & clear debt.
Our safeguarding & older persons support teams then gave her a fresh start to live more independently in sheltered housing where she's happy, safe & sociable.
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From wanting to end his life to seeing a future again
Depressed, addicted to drugs and living among rubbish- a man contacted us, in tears, desperate for help.
Urgent support & safeguarding was needed and we quickly provided intensive personal support & care.
We teamed up with the police and our tenant was taken to hospital for treatment.
When he returned home, he benefitted from having a dedicated support worker from our Tenancy Support and Sustainment Team in place for his needs.
This was a key turning point.
We gave him the ongoing support he needed to engage with mental health services, addiction recovery experts and his GP for better health and wellbeing moving forward.
Our tenant’s doing well and living more comfortably in a clean and tidy home.
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From financial hardship and ill health to stability
Rent arrears, anxiety caused by lockdown and single parent pressures left a tenant urgently needing tenancy support.
Our teams:
provided personal support
maximised income
ensured medical care & emergency food provision was in place
It helped our tenant to get through a difficult situation, which included time in hospital.
They now live more independently at home & without our support.
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From being trapped & abused to making a fresh start
A tenant, getting professional help for substance misuse, was being exploited by people around him.
They had taken over his home & were taking his money.
The situation was reported to us in confidence.
Our safeguarding, enforcement, homefinder & tenancy support teams worked with partners and:
removed the unwelcome individuals
created a plan of personal support
provided temporary accommodation
helped him move into a new home
He’s safe, settled & dealing with his addiction.
Many thanks to all our colleagues– within Bolton at Home, across our group and working for partner organisations- who play such a vital role in ensuring people have a safe home that meets their needs and live with more independence and confidence.
Read more and get involved on social media using the #StartsAtHome hashtag.