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Our services' opening arrangements for the 2022 festive period

Our services' opening arrangements for the 2022 festive period

Here’s an overview of our various services’ opening arrangements during the festive period:

→ Our customer Contact Centre (which you can contact on 01204 328000, through our Facebook page, or using the Chatbot on our website while it’s open) will close at 12.30pm this Friday, 23 December.

It’ll then reopen the following Wednesday, 29 December, and Thursday 30 December from 9am to 4pm- however, we’ll only be offering a limited service during this time (covering emergency repairs, rent payments, and urgent anti-social behaviour issues).

While our Contact Centre is closed, you’ll still be able to report emergency repairs or urgent anti-social behaviour issues (as our Careline Team will pick up calls during this time). You can also use our automated AllPay system to make card payments when we’re closed.

Our customer Contact Centre will then reopen as usual from 8am on Tuesday 3 January 2023.

→ Our main reception at Valley House will also close at 12.30pm this Friday, 23 December, and will reopen as usual at 8.45am on Tuesday 3 January 2023.

→ Our Safeguarding Team will be unavailable from 5pm this Thursday, 22 December until 9am on Tuesday 3 January 2023.

This means that they’ll be unable to take calls made to their phone line (01204 328008) or respond to emails sent to their inbox (safeguarding@boltonathome.org.uk) during this time.

If you think you need to contact our Safeguarding Team while they’re away because of an immediate risk of harm, please contact the Police directly using 999. If you’ve had to contact the Police, please send an email to safeguarding@boltonathome.org.uk so we can follow this up when our team return on Tuesday 3 January 2023.

→ Lastly- your UCAN Centre will be closed during the following dates over the festive period:

  • Johnson Fold UCAN Centre: closed from Tuesday 20 December and reopens on Tuesday 3 January 2023
  • Deane UCAN Centre: closed from Wednesday 21 December and reopens Thursday 5 January 2023
  • Withins UCAN Centre: closed from Thursday 22 December and reopens on Thursday 5 January 2023
  • Tonge Moor UCAN Centre: closed from Thursday 22 December and reopens on Thursday 5 January 2023
  • New Bury UCAN Centre: closed from Thursday 22 December and reopens on Thursday 5 January 2023

You can see their usual opening times by visiting www.boltonathome.org.uk/ucan and stay up to date with what’s happening at your local UCAN Centre through the Bolton at Home Communities & UCAN centres Facebook page: www.facebook.com/BoltonatHomeCommunities.

We hope you and yours have a fantastic Christmas and would like to wish you all the best for the New Year. Take care.